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Right Honda - Service Center

Scottsdale, AZ

4.6
1,214 Reviews
Call Service Center (480) 462-7683

1,214 Reviews of Right Honda - Service Center

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June 13, 2023

long delay in drop off/check in of my vehicle. I had an appointment. Staff was having personal conversations with other staff. I'm certain of this because I overheard the conversation. There was More

by SAUNDERS.DMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Truc
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Jun 14, 2023 -

Right Honda responded

Saunders, thank you for sharing your feedback about your recent experience at our car dealership. We apologize for the delay and any inconvenience caused during the drop-off and check-in process. We are truly sorry to hear about the staff's personal conversations and the attitude displayed. This is not the level of professionalism we expect from our team members, and we understand how it could have made you feel disregarded and frustrated. We sincerely apologize for the interruption and any negative impression it may have left. Our team is committed to providing prompt and attentive service to all our customers, regardless of any ongoing conversations. Matt W - CR Mgr. - Right Honda / mwinter@righthonda.com We appreciate your feedback, as it allows us to address and improve upon the areas that fell short of your expectations. Your satisfaction is important to us, and we want to ensure that your future experiences with us are nothing less than exceptional. If there is anything else we can do to assist you or if you have any further concerns, please reach out to us directly. We value your business and hope to have the opportunity to regain your trust in our dealership.

June 13, 2023

As always a great experience. Mike was very professional and friendly. Right Honda is a class act. More

by PAULWALRAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McPherson
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Jun 13, 2023 -

Right Honda responded

Paul, thank you very much for the kind feedback, we appreciate your business and support. Matt W - CR Mgr. - Right Honda

June 11, 2023

We have always appreciated our relationship with Bill Thornton. He makes dealing with Honda a plus plus. Thank you Bill! More

by DALELOVESH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill thornton, Vincent Bonifatto
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Jun 12, 2023 -

Right Honda responded

Dale, you are very welcome, thank you for the kind feedback. Matt W - CR Mgr. - Right Honda

June 11, 2023

Great service advisor & always are willing to work around my schedule, much appreciated pricing quotes. More

by JIMCARPENTER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike & Danny. - Service department.
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Jun 12, 2023 -

Right Honda responded

Jim, we are always happy to accommodate, thank you for being our customer. Matt W - CR Mgr. - Right Honda

June 11, 2023

Professional - I feel as if my car is being cared for by people that care. More

by KGon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Yazzo
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Jun 12, 2023 -

Right Honda responded

KGon, thank you for taking the time to share your positive experience at our car dealership, we greatly appreciate your feedback. Matt W - CR Mgr. - Right Honda

June 11, 2023

Such a pleasure to work with Jesse and feel in best hands! He made everything so easy for us and gave us recommendations we trust is in our best interest. Eddie was the kind and polite young man who he More

by cschwentick
Recommend Dealer
Yes
Employees Worked With
Jesse
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Jun 12, 2023 -

Right Honda responded

Cschwentick, thank you for taking the time to share your positive feedback about your experience at our car dealership. We greatly appreciate your kind words and are thrilled to hear that Jesse provided you with exceptional service and made the process easy for you. Matt W - CR Mgr. - Right Honda

June 11, 2023

We brought both of our cars in at the same time for an oil change. Bill made sure we were out within an hour.. Right Honda rocks..! More

by GGONZALEZ18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Thornton
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Jun 12, 2023 -

Right Honda responded

Ggonzalez18, we are pleased our staff was able to handle your service efficiently, thank you for the feedback. Matt W - CR Mgr. - Right Honda

June 11, 2023

Employees are always helpful and friendly. Dealership is cleaned and well maintained. Would highly recommend. More

by LEA196555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Truc Nguyen
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Jun 12, 2023 -

Right Honda responded

Lea, thank you for recommending our clean and efficient dealership, we appreciate your business and feedback. Matt W - CR Mgr. - Right Honda

June 11, 2023

Truc was very helpful and did a good job of explaining what my car needed More

by RYAN.CALLOZZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Truc
Report | Print
Jun 12, 2023 -

Right Honda responded

Ryan, thank you very much for the kind feedback, we appreciate your business and support. Matt W - CR Mgr. - Right Honda

June 11, 2023

Danny Shaw was very professional and responsive to all my needs for my Honda when repairs were be performed. More

by SOLDBYBRADAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Shaw
Report | Print
Jun 12, 2023 -

Right Honda responded

Soldbybradaz, thank you for taking the time to share your positive experience at our car dealership, we greatly appreciate your feedback. Matt W - CR Mgr. - Right Honda

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