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Right Honda - Service Center

Scottsdale, AZ

4.6
1,214 Reviews

1,214 Reviews of Right Honda - Service Center

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June 14, 2023

Truc Nguyen took care of my car for its Multi point inspection. She was very professional and thorough. More

by CLMATLOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Truc Nguyen
Jun 20, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business. Matt W. - CR Mgr. - Right Honda

June 14, 2023

This dealership negotiated in a fair and transparent manner, and honored my request to not push the various warranties traditionally offered while signing closing documents. More

by HPAULSHERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny and Marshall
Jun 20, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business. Matt W. - CR Mgr. - Right Honda

June 14, 2023

I had an appt and yet the wait time was 3 hrs when I arrived. Had to reschedule for another day. Once I came back on second attempt, I was first in line at 7am when they opened and yet an oil change s More

by BUGGEMAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill (forget his last name) who was my service tech was great though. It’s not his fault that Honda overbooks appointments like this
Jun 20, 2023 -

Right Honda responded

Buggeman2, Thank you for taking the time to share your feedback regarding your recent visit to our car dealership. We sincerely apologize for the inconvenience and frustration you experienced during your appointment and subsequent visit. We understand that waiting for three hours when you had an appointment is unacceptable, and we deeply regret the inconvenience caused. We strive to provide efficient and timely service to all our customers, and it is disheartening to hear that we fell short of your expectations. We apologize for the need to reschedule your appointment and any inconvenience it may have caused. Matt W. - CR Mgr. - Right Honda

June 14, 2023

They have a large selection of vehicles however their service is inconsistent. Much of the negative service issues are since the pandemic. They've had turnover with their staff and they just aren't the s More

by TOM_ROSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Thornton
Jun 20, 2023 -

Right Honda responded

Tom, thank you for taking the time to share your feedback regarding your experience at our car dealership. We appreciate your acknowledgement of our large vehicle selection, and we understand that consistent service is of utmost importance to our customers. We apologize for any inconsistency in our service that you have encountered, especially since the pandemic. Like many businesses, we have faced challenges and adjustments due to the unprecedented circumstances. Staff turnover can indeed impact the customer experience, and we apologize if this has contributed to any negative service issues you have experienced. Matt W. - CR Mgr. - Right Honda

June 14, 2023

I’ve been bringing my Hondas for the past 16 years to this dealership and they always work with you to fix issues. I’m hesitant to buy my third Honda but might do it just because service department goes More

by MMRMom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Shaw, tech Francis
Jun 20, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business. Matt W. - CR Mgr. - Right Honda

June 14, 2023

The actual service provided was what I needed, and Alan the service associate was actually very good. However, I have been less than impressed with the Honda care as it does not appear to be the bumper t More

by MICHAELPBROWN40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Fabiano, Gary Kravetz, Vincent Bonifatto
Jun 20, 2023 -

Right Honda responded

Michael, Thank you for taking the time to provide your feedback on your recent experience at our car dealership. We appreciate your kind words regarding the service provided by Alan, and we are glad to hear that he met your expectations. However, we are sorry to learn that you feel the Honda care coverage did not meet your initial expectations. We strive to be transparent about the coverage and benefits of our extended warranty plans. We apologize if there was any miscommunication or misunderstanding during the purchase process. We would be more than happy to review the details of your Honda care policy with you to ensure you have a clear understanding of the coverage it offers. Regarding your feedback about our cashier, we apologize for any negative experiences you had during your interactions. We take customer service seriously, and it is disheartening to hear that your encounters with our cashier were less than satisfactory. We appreciate you bringing this matter to our attention, and we will address it internally to ensure a more positive customer experience in the future. Matt W. - CR Mgr. - Right Honda

June 13, 2023

Quick service. I didn’t have to wait all day. Friendly staff. He level of service is always consistent. More

by madk4dogs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve: service representative.
Jun 14, 2023 -

Right Honda responded

madk4dogs, thank you for taking the time to share your positive review of our car dealership. We greatly appreciate your feedback and are thrilled to hear that you experienced quick service and didn't have to wait all day. Providing efficient and timely service is a top priority for us. Matt W - CR Mgr. - Right Honda

June 13, 2023

Efficient, courteous, and fast service! Each time I have been in for service, it has been a good experience. More

by SSKDENTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill, my service writer.
Jun 13, 2023 -

Right Honda responded

SSKDenton, we are pleased you have had a great experience and excellent service. Thank you for being a Right Honda customer. Matt W - CR Mgr. - Right Honda

June 13, 2023

The service department runs like clockwork. Everyone is professional and know their jobs well. Most people seem happy when they leave. More

by REYNOLDSONPAUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny and Sam
Jun 13, 2023 -

Right Honda responded

RP, thank you for taking the time to share your positive experience at our car dealership, we greatly appreciate business and your kind feedback. Matt W - CR Mgr. - Right Honda

June 13, 2023

Danny Shaw You Rock! ! Service was & Always Is Top Noch!! Everything was completed to my satisfaction and in a very timely manner!! More

by CBAKEMEIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny Shaw!!
Jun 13, 2023 -

Right Honda responded

CBakemeier, thank you for the positive feedback, we appreciate your business. Matt W - CR Mgr. - Right Honda

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