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Right Honda - Service Center

Scottsdale, AZ

4.6
1,227 Reviews
Call Service Center (480) 462-7683

1,227 Reviews of Right Honda - Service Center

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August 29, 2023

I had an app't at 11:00, and my car had not been looked at all day. They asked to keep it overnight because they were "swamped" as per service manager Tim Hatcher. More

by JSF1119
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim Hatcher. service advisor Allan
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Aug 29, 2023 -

Right Honda responded

Thank you for sharing your feedback about your recent service experience with us. We apologize for any inconvenience you encountered due to the delay in examining your vehicle, as well as the request to keep it overnight. We understand the importance of respecting scheduled appointments and promptly addressing our customers' needs. We sincerely regret that your vehicle wasn't looked at as planned and that we were unable to accommodate your service needs within the expected timeframe. The decision to request an overnight stay for your vehicle was due to the high volume of service requests we were experiencing. However, this should have been communicated to you clearly and in a timely manner. We apologize for any frustration this caused.

Aug 29, 2023 -

JSF1119 responded

There is a reason you have a appointment. If you are not going to honor appointment do not accept appointments. Respect people's time.

August 29, 2023

I scheduled an appointment for an oil change, and they got me right in, and out on time. I was very happy with the service today! More

by Lia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Decker, Vincent Bonifatto
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Aug 29, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

August 28, 2023

The best ever car-buying experience I have ever had. Gary is a rockstar. Gary is the GOAT. More

by MSTORY2014
Recommend Dealer
Yes
Employees Worked With
Gary Kravetz
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Aug 29, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

August 28, 2023

Poor service. Wait was long. Pricing was deceitful with all kinds of extra added-on fees. Service was under par. More

by Matt1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven - Service Advisor
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Aug 29, 2023 -

Right Honda responded

We sincerely apologize for the less-than-satisfactory experience you had at our dealership. Your feedback is extremely important to us, and we regret any inconvenience or frustration you encountered during your visit. We understand that a long wait time can be frustrating, and we apologize for not meeting your expectations in this regard. Your time is valuable, and we're committed to improving our processes to ensure a more efficient and timely service experience for all our customers.

August 28, 2023

Service advisor M. Mcpherson was very friendly. Got my 22 CR-V in and out quickly. More

by BGIBBS82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Mcpherson
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Aug 29, 2023 -

Right Honda responded

Thank you very much for the kind feedback, we appreciate your business and support.

August 28, 2023

Steven was good, but it was hard to get anyone at Honda to call me back or to get answers as to what happened to my car. They did give me a loaner, but they should have when my car oil cap came off after i More

by BRITTANYLETTICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven
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Aug 29, 2023 -

Right Honda responded

Thank you for sharing your experience with us. We deeply apologize for the difficulties you faced, and we appreciate your patience throughout this situation. We're glad to hear that Steven provided you with good service. However, we're genuinely sorry for the inconvenience you encountered when trying to get in touch with our team. Communication is vital, and we understand that prompt responses are crucial to addressing customer concerns effectively. We regret that the incident with your oil cap resulted in such a dangerous situation, and we sincerely apologize for the inconvenience and stress this caused you. It's disappointing to know that there was an oversight during your oil change that led to such an issue. We take full responsibility for our mistakes, and we appreciate your understanding as we worked to rectify the situation. Your safety and satisfaction are our top priorities. We're pleased that we were able to own up to the mistake, conduct thorough testing, and eventually provide you with your car back in a better condition. We're grateful for your patience and for allowing us the opportunity to make things right. Your feedback is crucial to our continuous improvement, and we're committed to learning from this experience to better serve our customers in the future.

August 28, 2023

I love this dealership and would not go anywhere else. . they let you know what is needed and what is not.. they have awesome customer service!! More

by CHALL330
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
In service Bill and Alan
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Aug 29, 2023 -

Right Honda responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

August 28, 2023

Great customer service. Very helpful and informative and friendly. Always goes the extra mile and take care of you. More

by markcicoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Soukup
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Aug 29, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

August 28, 2023

Service was good. Although when I called twice to try and get an update I was not able to speak with my advisor. My appt was at at 1015am and I did not get my car back More

by nuyorcana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service dept
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Aug 29, 2023 -

Right Honda responded

Thank you for the positive, we appreciate your business.

August 28, 2023

Customer service at Right Honda was a pleasant experience. Staff was courteous, respectful, and efficient. More

by JSIMMONS150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Yazzie
Report | Print
Aug 29, 2023 -

Right Honda responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

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