Back

Right Honda - Service Center

Scottsdale, AZ

4.6
1,214 Reviews

1,214 Reviews of Right Honda - Service Center

Sort by
July 18, 2023

They needed to suggest to change my battery since I had had some troubles today More

by SEEKKH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Decker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Bonifatto
Jul 19, 2023 -

Right Honda responded

Please contact your advisor and we will be happy to take a look at your battery, sorry you are having trouble.

Jul 20, 2023 -

SEEKKH responded

I had to change it the very next day because my car did not start. My Honda is a 2020 so that was the original battery. I think my dealership should have looked into the battery further and maybe even noticed that when I had complained about the problem I had had twice that very morning. I believe they would have seen it was the original battery that came with the vehicle. And seeing how hot it is in Arizona you normally only get 2 to 3 years out of them.

July 18, 2023

Please write a minimum of fifteen words about this dealership. That’s the review My regards More

by Screen name
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Fabiano, Gary Kravetz, Vincent Bonifatto
Jul 18, 2023 -

Right Honda responded

Thank you

July 18, 2023

I have been a loyal customer of this car dealership for over 15 years, purchasing multiple Hondas and getting them serviced here. However, I am deeply disappointed with the decline in their customer servic More

by JohnAl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Decker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Invoice representative, He didn’t share his name, Steve Fabiano, Gary Kravetz, Vincent Bonifatto
Jul 19, 2023 -

Right Honda responded

Thank you for sharing your feedback with us. We deeply value your loyalty as a customer for over 15 years, and we sincerely apologize for the decline in our customer service that you have experienced during your last two visits. Your satisfaction is of the utmost importance to us, and we regret any disappointment or frustration caused. We understand the significance of providing exceptional customer service, especially to our loyal customers like yourself. It is disheartening to hear that the courtesy, planning, and administration of your appointments have not met your expectations. We take your concerns seriously, and we want to assure you that we are committed to addressing these issues and improving our overall service experience Matt W. - CR Mgr. - Right Honda / mwinter@righthonda.com

July 17, 2023

For me, the review is all about Dan/Danny (? ). He was a great communicator, positive attitude, friendly and helpful. More

by Jason Hood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Jul 18, 2023 -

Right Honda responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

July 17, 2023

I needed a new starter and they couldn't get a Honda product so they went with one from a parts store. Trouble is they said I get the same part warranty as the Honda starter, but that it wouldn't includ More

by Juco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike, service advisor
Jul 17, 2023 -

Right Honda responded

Thank you for sharing your recent experience with us, and we sincerely apologize for any disappointment or frustration caused by the availability of a Honda starter and the differences in the warranty coverage for the alternative part used. We understand your concern and apologize for any confusion surrounding the warranty terms. It is always our goal to provide the best possible service and ensure that our customers are fully informed about the parts used and their respective warranties. When a manufacturer's part is not available, we strive to offer suitable alternatives to minimize any inconvenience caused.

Jul 25, 2023 -

Juco responded

But so what? And suitable to who? Supposed to use Honda service, so I do, and when they can't come through with a part I'm on the hook for their shortcoming? Seems most places would add the labor, Honda sure came up short on this.

July 17, 2023

Kyle in the services department did a great job on communicating with me and getting me out quickly. More

by LIAMMAHER42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Jul 17, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

Jul 18, 2023 -

Right Honda responded

Thank you very much for the kind feedback, we appreciate your business and support.

July 17, 2023

Appreciate the heads up on work needed. I returned to the service center before close as requested. More

by RMD3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven in Service
Jul 18, 2023 -

Right Honda responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

July 17, 2023

Steven Yazzie was my advisor. He got me in quick Saturday morning and explained pricing, discount and wait time. On que services were done on time! I appreciated that he found a d More

by Pearl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Yazzie
Jul 18, 2023 -

Right Honda responded

Thank you very much for being our customer, we appreciate your kind feedback.

July 17, 2023

Excellent staff. Excellent service. 10/10 will only do business at this dealership from now on! More

by idondo16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Estrada
Jul 18, 2023 -

Right Honda responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

July 17, 2023

The tech mishandled my spark plugs, cracked them, caused my car to have catastrophic failure in the middle of the high way. The same tech also did not put the under belly splash guard on correctly and it wa More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill thornton
Jul 18, 2023 -

Right Honda responded

Thank you for bringing your recent service experience to our attention. We deeply apologize for the mishandling of your spark plugs, the subsequent catastrophic failure, and the issues with the underbelly splash guard. We understand how frustrating and concerning this must have been for you, and we regret any inconvenience or danger caused by these mistakes. At our dealership, we prioritize the safety and satisfaction of our customers, and we are deeply sorry that we fell short in this instance. Our technicians are expected to handle all vehicles with the utmost care and attention to detail, and we regret that this was not the case during your visit

...
55
...