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Right Honda - Service Center

Scottsdale, AZ

4.6
1,214 Reviews
Call Service Center (480) 462-7683

1,214 Reviews of Right Honda - Service Center

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July 19, 2023

They've always been very helpful, kind and do a good job. I've been bringing my car here for service for the last 7 years and will continue to do so. More

by lizagu67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Bonds, other service folks
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Jul 21, 2023 -

Right Honda responded

Thank you very much for being our customer, we appreciate your kind feedback.

July 19, 2023

The service this time was great - Steven really took care of me and I appreciate that. I had asked, however, if the service dept can keep a tire in stock for me since this is my second flat tire in about 4 o More

by Akostova8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Yazzie
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Jul 21, 2023 -

Right Honda responded

Thank you for sharing your feedback about your recent experience at our dealership. We are thrilled to hear that you had a great service experience with Steven. We take pride in delivering exceptional service to all our customers, and it's heartening to know that Steven took care of you during your visit. However, we sincerely apologize for the lack of communication and responsiveness from our parts department regarding the stock of the type R tires. We understand the inconvenience and frustration this situation has caused you, especially with having experienced multiple flat tires in a short period. Customer satisfaction is our top priority, and we wholeheartedly agree that timely communication and support are essential components of exceptional service. We deeply regret that we haven't met your expectations in this aspect. Matt W. - CR Mgr. - Right Honda / mwinter@righthonda.com

Jul 22, 2023 -

Akostova8 responded

I appreciate your response but you did not address the purpose of my feedback in the first place. Is ordering a tire to keep in stock possible or not? I shouldn’t have to jump through hoops to get a replacement tire when I’ve paid for the tire and wheel warranty, I consistently service my vehicle there (and have been for the last 8 or 9 years) and I’ve already had two flats in less than a year. Why is this so difficult? Customer satisfaction is not your top priority based on this interaction.

July 19, 2023

The team that handled our work did an excellent job from check in to check out. Thank you!! More

by TFRAZI5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Soukup
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Jul 21, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

July 19, 2023

Had my appt 915 they didn't see my car till like 2pm was just sitting they didn't even do what they said very disappointing More

by CAMACH02975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven
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Jul 21, 2023 -

Right Honda responded

Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconvenience you faced during your appointment at our dealership. We understand how frustrating it can be to wait for an extended period without receiving the service you were promised. First and foremost, please accept our apologies for the delay in attending to your car. We strive to provide prompt and efficient service to all our customers, and it is disheartening to hear that we fell short of your expectations. Rest assured, we take your feedback seriously and will use it to improve our processes and ensure this situation doesn't repeat in the future. Matt W. - CR Mgr. - Right Honda

July 19, 2023

Consistently good service. They listen to me and deal with my concerns. Clean waiting room. More

by ROBERT.C.MALIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Yazzie
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Jul 21, 2023 -

Right Honda responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

July 19, 2023

It is always a pleasure to have my car serviced at Right Honda. Great service and wonderful customer service. More

by STE220
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Truc
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Jul 19, 2023 -

Right Honda responded

Thank you very much for the kind feedback, we appreciate your business and support.

July 19, 2023

Always enjoy bringing my car to Right Honda. Employees are super nice. Great job on my car. More

by RAFAELAGAFFNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Bonifatto
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Jul 21, 2023 -

Right Honda responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

July 19, 2023

Good shop and dealership. Excellent service and price. Would and have recommended to co workers. More

by CHERIE.EAGELSTON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle, Vincent Bonifatto
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Jul 21, 2023 -

Right Honda responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

July 19, 2023

Everyone at Right Honda from rhe cleaning crew to the managers are very friendly THE men in service impress me with their knowledge and getting the work done quickly More

by CINDMERV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rocky. Craig Sumner. Marshall , Vincent Bonifatto
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Jul 19, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

July 18, 2023

Truly a kind and helpfull person. He went out if his way and I appreciate it More

by REED3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service
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Jul 18, 2023 -

Right Honda responded

Thank you very much for the kind feedback, we appreciate your business and support.

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