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Right Honda - Service Center

Scottsdale, AZ

4.6
1,214 Reviews

1,214 Reviews of Right Honda - Service Center

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July 21, 2023

Mike is amazing to work with he’s always friendly and very insightful I always try and book with him More

by SANGEMOLI78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike
Jul 24, 2023 -

Right Honda responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

July 21, 2023

I had an appointment for 7:30 AM. After waiting six hours. I asked the rep for an update. He said the guys were busy but it was a fix that would not take long. I left after 6 1/2 hour More

by DAVID112
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael
Jul 24, 2023 -

Right Honda responded

Thank you for bringing your recent service experience to our attention. We sincerely apologize for the long wait time and the inconvenience you experienced during your visit to our dealership. Your feedback is essential to us, as it helps us identify areas for improvement and provide a better service for all our customers.

July 21, 2023

Kyle was very kind and helpful. Thanks for getting my oil change done so quickly without a reservation. More

by SARAHHARVEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Jul 24, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

July 21, 2023

I paid thousands on servicing Odyssey. I paid for AC maintenance several times. Still, it is breaking almost every year. I am done with the dealership. Either the maintenance they do is no More

by Ram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Jul 24, 2023 -

Right Honda responded

We are sorry to hear about the ongoing issues you have experienced with your Odyssey and the dissatisfaction you have with our dealership's service. We understand how frustrating it must be to invest in servicing and AC maintenance, only to encounter recurring problems with your vehicle. First and foremost, we would like to assure you that the satisfaction and safety of our customers are of paramount importance to us. We take quality control and service reliability seriously and strive to provide the highest standard of maintenance for all vehicles that come to our dealership

July 21, 2023

Mike was very friendly and thorough. He was honest regarding letting me know Of a nail in my tire and replacing it. More

by LORRAINE Brown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in the service department.
Jul 24, 2023 -

Right Honda responded

Thank you very much for being our customer, we appreciate your kind feedback.

July 21, 2023

Tristan and the service department did an excellent job. They made me an extra key and did my oil change. More

by ANGEL_FLORES1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Jul 24, 2023 -

Right Honda responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

July 21, 2023

Service writer was friendly, but car was left a mess. I had over a $2,000 service done to my car. My belongings in my car were thrown around. My cup holder was loose in the center console. I had a flower More

by Sabrina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Decker
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Bonifatto
Jul 21, 2023 -

Right Honda responded

Thank you for taking the time to share your recent service experience with us. We appreciate your feedback and sincerely apologize for the condition in which your car was returned to you. We understand the frustration you must have felt after investing in a significant service and encountering such a disappointing aftermath. First and foremost, we want to express our gratitude for acknowledging the friendly service writer. We take pride in our team members who aim to provide excellent customer service at all times. However, we deeply regret that your overall experience was marred by the condition of your car upon its return. Matt W. - CR Mgr. - Right Honda

July 21, 2023

The dealership is clean and the people are friendly. . And I will recommend write Honda to everybody.. More

by ROACH50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

July 20, 2023

Job completed. Took a bit of time,but I was accommodated quite well. No problems now. More

by azroron
Recommend Dealer
Yes
Employees Worked With
Steven
Jul 21, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

July 20, 2023

Not great customer service! Needed a rental car they could not provide me. Car service took longer than it was planned for. I even scheduled the appointment. And I still had to More

by MJ0NASO1
Recommend Dealer
No
Employees Worked With
Steven Yazy?
Jul 21, 2023 -

Right Honda responded

Thank you for sharing your recent experience with us, and please accept our sincerest apologies for the disappointments you encountered during your visit. We deeply regret that we did not meet your expectations when it came to customer service and the handling of your car service appointment. Your feedback is invaluable to us as it helps us identify areas where we need to improve our processes and deliver a better experience to our valued customers Matt W. - CR Mgr. - Right Honda

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