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Right Honda - Service Center

Scottsdale, AZ

4.6
1,223 Reviews
Call Service Center (480) 462-7683

1,223 Reviews of Right Honda - Service Center

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September 22, 2023

Got my vehicle back in 45 minutes vs 1. 5 hours quoted for oil change and tire rotation when I got home it was quart of oil short ended up doing myself. Will not return or shop at Right Hond More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Perez Yahir
Report | Print
Sep 25, 2023 -

Right Honda responded

Thank you for taking the time to provide feedback about your recent visit to Right Honda. We genuinely appreciate your input as it helps us identify areas where we can improve our service. I want to extend our sincere apologies for the inconvenience you experienced during your visit for an oil change and tire rotation. We understand that time is valuable, and we fell short of your expectations in this instance. We're truly sorry for the discrepancy between the estimated and actual service time, and for the oversight in not ensuring that your vehicle had the correct amount of oil upon completion. Please know that this is not reflective of our typical service standards, and we are taking immediate steps to investigate what went wrong during your visit. We will be reviewing our procedures to ensure that our customers receive accurate time estimates and that every service is completed to the highest standards.

September 13, 2023

Fast and friendly service for my battery replacement for my 2022 CR-V. My service person was Truc Nguyen and she was top notch. More

by Dansinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Truc Nguyen
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Sep 14, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

September 12, 2023

Showed up for an appointment and waited in the service Bay Area for 12-15 minutes and the service rep never showed up. Service area looked very cluttered and disorganized. I left and took my vehicle somew More

by JAD516
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nobody showed up.
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Sep 13, 2023 -

Right Honda responded

Thank you for taking the time to share your recent experience with us. We're truly sorry to hear about the inconvenience you faced during your visit to our service center. Your feedback is invaluable, and we take it seriously as it helps us improve our services. First and foremost, we apologize for the delay you experienced while waiting for your service representative. We understand that your time is valuable, and this kind of wait is not up to our usual standards. We are investigating what went wrong in this instance to ensure it doesn't happen again in the future.

September 06, 2023

Was great. In and out same day vs other Honda who took 3 days and still hadn’t gotten vehicle into diagnostics More

by Justin.Ritz1985
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike in service
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Sep 06, 2023 -

Right Honda responded

Thank you very much for being our customer, we appreciate your kind feedback.

September 06, 2023

Friendly and made the whole process very transparent for me. No complaints here, satisfied customer! More

by BRADEN.MOWER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
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Sep 07, 2023 -

Right Honda responded

Thank you very much for the kind feedback, we appreciate your business and support.

September 06, 2023

Always fast and friendly service! No complaints ever. Needed new a new tire and it was changed in no time! More

by BRADEN.MOWER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Fabiano, Gary Kravetz, Vincent Bonifatto
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Sep 07, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

September 02, 2023

The service is the worst service ever I have seen in my life after my first year usage a brand new Honda Accord 2022. I start to talk with the guy about some issues and he is like you're having a quick ser More

by MINA.FBIBRAHIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I didn't see any of them!
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Sep 06, 2023 -

Right Honda responded

We sincerely apologize for the inconvenience and dissatisfaction you experienced during your recent visit to our dealership for service on your 2022 Honda Accord. Your feedback is vital to us, and we deeply regret that your experience did not meet your expectations. First and foremost, we apologize for the confusion and miscommunication regarding your service request. It is essential that our service advisors provide clear information about the services being performed on your vehicle, and we acknowledge that this did not happen in your case. We appreciate your patience in this matter and are glad to hear that the tire rotation was completed as requested. We understand that you've had your Honda Accord for almost a year and have concerns about its current condition. It is our goal to ensure that your vehicle is in the best possible condition, and we apologize for any inconvenience caused by the need for additional service. Regarding the need for you to leave your car with us until Monday for further inspection, we understand that this can be inconvenient, especially given the distance you have to travel. We regret that we were unable to provide you with alternative transportation options on this occasion. We will certainly review our procedures to see if there are ways we can better accommodate our customers in similar situations in the future.

September 01, 2023

Easy to schedule, friendly staff, fast and thorough service, honored the new car warranty/ complementary maintenance More

by DANERA27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2023 -

Right Honda responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

August 31, 2023

My service agent was polite and responded to my questions promptly. He called me the moment I could come pick up my vehicle. It was clean and shiny when I got it back. All requested items handled professiona More

by SRWHITE27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark in the service department
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Sep 06, 2023 -

Right Honda responded

Thank you very much for the kind feedback, we appreciate your business and support.

August 31, 2023

Service advisor Daniel Estrella is knowledgeable friendly and efficient. He keeps you informed of the progress of the service More

by BDBTEXAS
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Estrella
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Aug 31, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

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