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Right Honda - Service Center

Scottsdale, AZ

4.6
1,214 Reviews
Call Service Center (480) 462-7683

1,214 Reviews of Right Honda - Service Center

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August 05, 2023

poor time mgmt. I spent 3 hours windshield time going back and forth. not happy More

by DENISE.DONOVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Decker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Fabiano, Gary Kravetz, Vincent Bonifatto
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Aug 07, 2023 -

Right Honda responded

We appreciate you taking the time to share your feedback regarding your recent experience at our dealership. We apologize for the poor time management and the inconvenience you faced during your visit.

Aug 07, 2023 -

DENISE.DONOVAN responded

Shawn Hofman was suppose to get with a manager regarding some sort of refund. Additionally, he was suppose to get with the glass guy to figure out how to keep the rearview mirror casing attached. I have not heard back on either issue.

August 05, 2023

Best place for car buyers, Gary very nice and friendly. I buy all my cars from Right Honda More

by AMALAYEV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Kravetz
Report | Print
Aug 07, 2023 -

Right Honda responded

Thank you very much for the kind feedback, we appreciate your business and support.

Aug 07, 2023 -

AMALAYEV responded

will be back 100%

August 05, 2023

Great costumer service, the guy who checked me in was super helpful and nice, will definitely be back! More

by BASSKIMBERLY47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam, Steve Fabiano, Gary Kravetz, Vincent Bonifatto
Report | Print
Aug 07, 2023 -

Right Honda responded

Thank you very much for being our customer, we appreciate your kind feedback.

August 05, 2023

Respect time for appointment, very professional when check my vehicle and do jobs perfectly and clean; thank. More

by I.AM.010492
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Decker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marck,Elie., Steve Fabiano, Gary Kravetz, Vincent Bonifatto
Report | Print
Aug 07, 2023 -

Right Honda responded

Thank you very much for the kind feedback, we appreciate your business and support.

August 04, 2023

Very practical service managers. Went out of their way to find a stolen mirror crown for my wife’s car. More

by danbarbw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tri nyugen
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Aug 07, 2023 -

Right Honda responded

Thank you very much for the kind feedback, we appreciate your business and support.

August 04, 2023

Service was timely and competent. Service team did the work as promised and stayed in touch through the day. More

by DEBBIE36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
Report | Print
Aug 07, 2023 -

Right Honda responded

Thank you very much for being our customer, we appreciate your kind feedback.

August 04, 2023

Long time customer. Last service I had done, tech had to remove an inside body panel to access the fuel door sensor. The body panel was not put back on correctly as a hu More

by THEBANUCHIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thornton, Bill
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Aug 07, 2023 -

Right Honda responded

Thank you for being a long-time customer and for taking the time to share your feedback with us regarding your recent service experience at Right Honda. We truly value your loyalty and are grateful for your continued trust in us. We sincerely apologize for the oversight that occurred during your last service visit, resulting in the improper reinstallation of an inside body panel. We understand how concerning and disappointing it can be to encounter such a visible gap in your vehicle's appearance, especially after relying on us for quality service. Please know that this incident does not reflect the level of service we aim to provide our customers.

August 04, 2023

Alan McKenna is wonderful to work with. Thanks Alan for all you've done for us! More

by wm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
Report | Print
Aug 07, 2023 -

Right Honda responded

Thank you very much for being our customer, we appreciate your kind feedback.

August 04, 2023

I had an appointment at 8:45am and at 11+ told that my car was still waiting to get serviced. After another 3hrs i finally got the car back. More

by Perry Hansen
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Vincent Bonifatto
Report | Print
Aug 07, 2023 -

Right Honda responded

We sincerely apologize for the inconvenience you experienced during your recent service appointment at our dealership. We understand that waiting for an extended period of time for your vehicle to be serviced is frustrating and not the level of service we aim to provide. We deeply regret that there was a delay in servicing your car, and we take full responsibility for the lapse in communication and service efficiency that led to this situation. Our team is committed to providing timely and efficient service to all our customers, and we acknowledge that we fell short in meeting your expectations. We have reviewed your feedback and are taking immediate steps to address the issues you encountered. Our service management team is working to enhance our appointment scheduling and workflow processes to ensure that situations like these are minimized in the future.

August 04, 2023

Steve was awesome! Will definitely return to him as my preferred service advisor. Thanks again Steve! More

by KHALLPHX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cashier was great too!
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Aug 07, 2023 -

Right Honda responded

Thank you for being a loyal customer, we look forward to many more years being your Honda dealer.

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