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Right Honda - Service Center

Scottsdale, AZ

4.6
1,214 Reviews

1,214 Reviews of Right Honda - Service Center

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August 11, 2023

I waited 2 hours for an oil change and tire rotation. They also checked on a few other things including my battery. 2 days later my battery died… obviously they did not check it. I don’t know why it woul More

by jake.jonesvc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Decker
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Fabiano, Gary Kravetz, Vincent Bonifatto
Aug 16, 2023 -

Right Honda responded

Thank you for taking the time to share your feedback about your recent service experience at our dealership. We sincerely apologize for the inconvenience and frustration you experienced during your visit. Your concerns are important to us, and we deeply regret any letdown in the quality of service you received. We understand the importance of efficient and thorough service, and we acknowledge that the two-hour wait for an oil change and tire rotation, along with the subsequent battery issue, were not up to the standard we aim to provide. We take your comments seriously and are committed to addressing the issues you've raised. Rest assured, your feedback has prompted us to review our service procedures and communication protocols to ensure that similar situations do not occur in the future. We are also working to reinforce our commitment to providing accurate information about the services we perform on vehicles. Your loyalty as a valued customer means a lot to us, and we want to assure you that your concerns have not gone unnoticed. We are taking immediate steps to rectify this situation and improve our processes so that you can have full confidence in the service we provide.

August 11, 2023

They did what need to be done. Everything was going smooth and good. They even offered me a ride home and back. More

by RANIAADB34EH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Fabiano, Gary Kravetz, Vincent Bonifatto
Aug 16, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

August 11, 2023

They were so kind and respectful of me and my needs. Max Miele and Illy vanilli Cartagena were both awesome thanks for everything. sincerely Christiane Paviet and Daughter Athina Dior Marie Antoinette Z More

by Christian Deneuve Portman Natasha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Decker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max Amini Miele busteljo Carioca Sta Le Blanc Fabrice Snoussi Fra Jean MEUNIER Van Damme Zidane Divac France St Martin Lapoint Gore Depeche Mode , Steve Fabiano, Gary Kravetz, Vincent Bonifatto
Aug 11, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

August 10, 2023

Polite service advisor. Nice waiting room. Online appointment feature not working. After two tries, had to call anyway. More

by ST0MME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alan McKenna
Aug 11, 2023 -

Right Honda responded

Thank you for the feedback, we appreciate your business.

August 10, 2023

They are always professional and keep the customer informed on the status of their vehicle. More

by epkenp0007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny, service advisor.
Aug 11, 2023 -

Right Honda responded

Thank you very much for being our customer, we appreciate your kind feedback.

August 10, 2023

Shawn Hofman was an excellent service advisor. I will ask for him again. The car was finished when promised, and since I was waiting for it, that was extremely helpful. More

by cap.cal67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Hofman
Aug 10, 2023 -

Right Honda responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

August 10, 2023

Have been servicing here for 16 years . It's the reason my element is still in the road! It's the reason I bought a Honda civic as well. Bill and Allan are the absolute best! More

by DAVIDSCHAEFFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service : Bill and Allan
Aug 11, 2023 -

Right Honda responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

August 10, 2023

Too much turnover. Never put my lights on auto. Forgot that I prepaid for oil changes. Service advisor was rude. More

by Cftvf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allan in service I believe
Aug 11, 2023 -

Right Honda responded

We deeply regret the negative experience you had at our dealership and want to extend our sincerest apologies for the inconveniences you faced. Your feedback is invaluable to us, and we take it seriously as we continuously strive to improve our services. We understand the importance of consistency in our team and apologize for any inconvenience caused by turnover. Your comments highlight an area where we need to make improvements, and we will take steps to ensure better stability and training among our staff.

August 10, 2023

Dealership was easy to access, clean, friendly, call me in an out fast understand it my needs More

by BRADLEY.TENER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Trestrail
Aug 11, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

August 10, 2023

Kyle took the time to explain my car issues and offer sound suggestions to prioritize the items needing immediate attention. Thanks, Kyle More

by JASONESTEP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
Aug 10, 2023 -

Right Honda responded

Thank you very much for the kind feedback, we appreciate your business and support.

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