Right Honda - Service Center

Tom helped us resolve some of the stupidity encountered with the process and completion of forms from the Honda Mobility Program from Torrance. Not only should the forms be clear of what it truly required with the process and completion of forms from the Honda Mobility Program from Torrance. Not only should the forms be clear of what it truly required but also NOT require a Medical DX or copy of source of payment! Our delay was because a source of payment (my credit card) needed to be photocopied and submitted BUT THIS IS NOT ON THE FORM thus further delaying any reimbursement resulting in delays over 30 days as indicated on the paper work to allow for issuance, but also leaving the consumer to pay a 2nd month's interest on the credit card - for something that WAS NOT REQUIRED ON THE FORM IN THE 1ST PLACE! I hope some management numbskull upstream involved with Honda Mobility uses their head and fixes this so good folks like Tom doesn't have to babysit an unnecessary and potential illegal decision someone made in corporate upstream! More

I have used Right Honda for both new sales and service. Both were a bad experience. I will start with sales. I think we got a good deal on our car and I really love it, but I found their sales people to be Both were a bad experience. I will start with sales. I think we got a good deal on our car and I really love it, but I found their sales people to be very aggressive and high pressure. That I expect, but I want my new car to be perfect and our was not. When we test drove it the check tire light was on. We were assured that it would be checked and fine when we drove it out, but a couple weeks later it came back on. It turns out the rear tire had a slow leak that was not repairable or under warranty. So we had to replace the tire on our brand new car. THEN I used their service department- TOTAL NIGHTMARE! We have a second Honda that is about 5 years old. I needed to take it in for an oil change and a repair. I called and made an appointment and got a quote for both price and the time the repair should take. When I took it in the next day at the appointed time I was told they had no record of my appointment and it would cost over $100 more than the quoted price and take twice as long! I made the appointment early in the morning thinking it would take 2 hours and I could get some shopping done in nearby stores and my husband could sleep in. Now I had 4 hours to kill so I called him and woke him up to take me home. Two hours later they call and the car is ready! uuuugghhh! I woke him up for nothing (the only day we get to sleep in!). When I picked up the car I complained about everything and was told I shouldn't take it in on a Saturday, that they are busy and understaffed on Saturdays. Shouldn't that be taken care of? Then $360 later I get home and look at the paperwork and find a note that the air filter should be changed. Didn't I just pay them to do that? Honestly. I will never set foot in Right Honda again. I love my cars and will always buy Honda, but I'll go elsewhere next time. More

I visited this dealership to have my N.Y. plates removed and decided to have an oil change and tire rotation and to inquire about window tinting. I was immediately greeted by a foreman who told me how to ge and decided to have an oil change and tire rotation and to inquire about window tinting. I was immediately greeted by a foreman who told me how to get a discount. I was taken to a large, clean waiting room and was offered coffee and popcorn while I watched tv.The service only took about 30 minutes and they threw in a free car wash. I was pleased with this service and returned for the window tinting, which also went smoothly. More