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Right Honda - Service Center

Scottsdale, AZ

4.6
1,213 Reviews

1,213 Reviews of Right Honda - Service Center

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November 18, 2020

Excellent service every time I take my Civic in. Thank you. We are happy for the convenience and Oscar Stewart is never too busy for my car. More

by Nape
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Stewart
Nov 19, 2020 -

Right Honda responded

Nape, Oscar is never too busy to help customers because he really cares. Thank you for taking the time to post this review and recognize a job well done. Matt W. - CR Mgr. - Right Honda

November 12, 2020

Very good customer service by me service tech, who is Daniel Estella. The only thing was I was looking around for a possible SUV and the salesman did I not have a face mask i.e. shield on and it took him More

by madonnagromacki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Estrella, Morgan sales
Nov 19, 2020 -

Right Honda responded

Thank you for your business. We are doing our best to mask up and keep everyone as safe as possible, thanks for letting us know. Matt W. - CR Mgr. - Right Honda

Nov 19, 2020 -

madonnagromacki responded

Thank you for your response. By the way i was told if i test drove a car the windows would have to remain open during that time. I understand the reason but to get a good presptive of the sound of the car,/suv can we mask up to drive one? Thx

November 11, 2020

I’ve been a customer of Right for close to 10 years and this was the worst service experience I’ve ever had. Service was performed that my wife didn’t authorize and, when confronted, the Service Tech calle More

by Whtbrian
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Vincent Bonifatto
Nov 11, 2020 -

Right Honda responded

We are very sorry you had a bad experience with the service department. Service advisors get an authorization from the customer before performing any work, so we apologize this process failed in some way. Please contact the service manager Tim Hatcher for clarification and documentation of any work that was performed on your vehicle. You may also contact me if you need assistance. Matt W. - CR Mgr. - Right Honda mwinter@righthonda.com

November 11, 2020

Work done by technician who worked on car was above and beyond regular service. He fixed a small problem with the driver door which had been causing a clicking sound when opening door. Thank you! Please More

by Pippa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Bond
Nov 11, 2020 -

Right Honda responded

Pippa, we are always here to help our customers, we will let him know you appreciate his efforts. Thank you very much for your review and your business. Matt W. - CR Mgr. - Right Honda

November 11, 2020

I have always taken my cars to Right Honda and have been completely satisfied with the Service Dept. My only issue is that they changed to synthetic oil which is costlier than the regular oil. I would pre More

by hamiam05
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Allen
Nov 11, 2020 -

Right Honda responded

hamiam05, we are very happy to have you as a customer and apologize for the switch to synthetic oil. In the long run, synthetic oil needs to be changed much less often and provides much better protection for your engine than conventional oil. Yes, synthetic oil is more expensive to change, however the result will actually total a cost savings in the long run and longer running life for your vehicle. You may disagree with me, but we appreciate you hanging in there with us and we appreciate your business. Matt W. - CR Mgr. - Right Honda

November 10, 2020

This is a top-notch dealership where they always make you feel comfortable safe clean they do excellent work and they provide excellent value. I highly recommend Right Honda More

by Loaferman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
All Good
Nov 11, 2020 -

Right Honda responded

Loaferman, we do our best to make all our customers comfortable, safe, and welcome at Right Honda. Thank you very much for your business and your review. Matt W. - CR Mgr. - Right Honda

November 08, 2020

Great service, on time, on budget 👍. Only complaint was that car was not washed. Great that my battery was covered under warranty and I was out the door in under a hour!!! More

by ZANT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Organ
Nov 10, 2020 -

Right Honda responded

Zant, thank you for your business and your review! The dealership will be resuming the car wash service soon, we apologize for the inconvenience. Matt W. - CR Mgr - Right Honda

November 08, 2020

Right Honda has Excellent service. Happy with the sales team and service department. I purchased an Accord in July 2020. I’m a repeat customer. I purchased an accord in December 2017. I just had my free oi More

by Den Simmons
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brandon in service , Steve Fabiano
Nov 10, 2020 -

Right Honda responded

Den, thank you very much for your review and your business. Much appreciated! Matt W. - CR Mgr - Right Honda

November 07, 2020

I brought my truck in for a simple tire repair and the tech did a horrible job. They damaged my new rim left the area filthy along with hand prints all over the outside and inside of my truck. I went dir More

by Mercier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Hatcher - Service Manager
Nov 10, 2020 -

Right Honda responded

Mercier, we are very happy to see that Tim was able to make the situation right for you. We will occasionally make a mistake, however the true character of any business is revealed when you ask them to correct a mistake. Thank you very much for commenting about this and bringing the situation to light. Matt W. - CR Mgr - Right Honda

November 06, 2020

Right Honda makes car servicing the best experience possible. They are very thorough in explaining the work completed and also will make suggestions of any additional work needed right away or in the n More

by LD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oscar Stewart
Nov 10, 2020 -

Right Honda responded

LD, we will always do our best to make customers comfortable and fully informed whenever they visit the dealership for service or sales. Thank you very much for your business and your review. Matt W. - CR Mgr - Right Honda

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