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Right Honda

Scottsdale, AZ

Overview
Employees
Reviews
Vehicles
4.6
2,976 Reviews
Right Honda is a Dealership with a primary focus of Customer Satisfaction. We are able to maintain such a high level of customer satisfaction by retaining our employees. Some of our sales staff has been with us for over 16 years and the average active time for a sales person is 8 years and counting. You combine a happy employee with a Happy customer and it is a recipe for success. The biggest honor that Honda gives its Dealerships is the Prestige Presidents Award Elite which Right Honda has received. We also strive in being and maintaining the #1 Retail Dealer rank not only in AZ but in the surrounding 4 states. This we accomplish by giving our customers a great price and a great experience. Try us out and you will not regret the buying experience that you will get here at Right Honda.
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7875 E Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 2,976 reviews

July 19, 2023

Great and friendly service! Done very fast and nice waiting area. Superior customer service done quickly. More

by STEFANIE.NUGENT
Recommend Dealer
Yes
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Jul 21, 2023 -

Right Honda responded

Thank you very much for the kind feedback, we appreciate your business and support.

July 19, 2023

No courtesy vehicles available for my car being worked on for 2 days. This dealership overcharge for repairs. More

by David E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Thornton
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Jul 21, 2023 -

Right Honda responded

Thank you for sharing your feedback regarding your recent experience at our dealership. We sincerely apologize for any inconvenience you faced during your visit, particularly for the unavailability of courtesy vehicles and your concerns about repair charges. We understand the importance of providing alternate transportation options when our customers' vehicles are being serviced, and we regret that we were unable to offer a courtesy vehicle during your two-day repair period. We strive to maintain a fleet of loaner vehicles to accommodate our customers' needs, but there are times when the demand exceeds the supply. Your feedback has highlighted the need for us to reevaluate our loaner vehicle availability, and we will work diligently to ensure better options are available for our valued customers in the future. Matt W. - CR Mgr. - Right Honda / mwinter@righthonda.com

July 19, 2023

I had a great experience when getting my oil changed and had Steven helping me More

by MADIFALK03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven
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Jul 21, 2023 -

Right Honda responded

Thank you very much for being our customer, we appreciate your kind feedback.

July 19, 2023

Gibby was amazing! Very helpful and informative on the vehicle I bought. I was very happy to have him as my car dealer. He's the reason I'll be returning in the future! More

by BPHILLIPY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gibby
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Jul 21, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

July 19, 2023

Always easy to set up an appointment, the Lyft service makes getting a ride to/from work convenient and the service managers are very helpful and prompt. More

by JCHAFEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle
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Jul 21, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

July 19, 2023

I drove in without calling ahead; asked to speak to Bill Thornton and, as usual, found him in his “can do” attitude. 90 minutes later I was on my way home. No hassles, no surprises. Mr Thornton is a real as More

by CEWMLW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ismael Juarez
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Jul 21, 2023 -

Right Honda responded

Thank you very much for being our customer, we appreciate your kind feedback.

July 19, 2023

Great service Department always take care of me no pushing on upselling. They recommend what is need it but not pushing you to do it More

by s.suarez40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Jul 21, 2023 -

Right Honda responded

Thank you very much for being our customer, we appreciate your kind feedback.

July 19, 2023

They've always been very helpful, kind and do a good job. I've been bringing my car here for service for the last 7 years and will continue to do so. More

by lizagu67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Bonds, other service folks
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Jul 21, 2023 -

Right Honda responded

Thank you very much for being our customer, we appreciate your kind feedback.

July 19, 2023

Gibby was my sales person and was great at getting all the paperwork ready, So that all I had to do was review and sign when I got there. More

by CHELSING1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Just interacted with my finance manager
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Jul 21, 2023 -

Right Honda responded

Thank you very much for the kind feedback, we appreciate your business and support.

July 19, 2023

The service this time was great - Steven really took care of me and I appreciate that. I had asked, however, if the service dept can keep a tire in stock for me since this is my second flat tire in about 4 o More

by Akostova8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Yazzie
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Jul 21, 2023 -

Right Honda responded

Thank you for sharing your feedback about your recent experience at our dealership. We are thrilled to hear that you had a great service experience with Steven. We take pride in delivering exceptional service to all our customers, and it's heartening to know that Steven took care of you during your visit. However, we sincerely apologize for the lack of communication and responsiveness from our parts department regarding the stock of the type R tires. We understand the inconvenience and frustration this situation has caused you, especially with having experienced multiple flat tires in a short period. Customer satisfaction is our top priority, and we wholeheartedly agree that timely communication and support are essential components of exceptional service. We deeply regret that we haven't met your expectations in this aspect. Matt W. - CR Mgr. - Right Honda / mwinter@righthonda.com

Jul 22, 2023 -

Akostova8 responded

I appreciate your response but you did not address the purpose of my feedback in the first place. Is ordering a tire to keep in stock possible or not? I shouldn’t have to jump through hoops to get a replacement tire when I’ve paid for the tire and wheel warranty, I consistently service my vehicle there (and have been for the last 8 or 9 years) and I’ve already had two flats in less than a year. Why is this so difficult? Customer satisfaction is not your top priority based on this interaction.

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