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Right Honda

Scottsdale, AZ

Overview
Employees
Reviews
Vehicles
4.6
2,940 Reviews
Right Honda is a Dealership with a primary focus of Customer Satisfaction. We are able to maintain such a high level of customer satisfaction by retaining our employees. Some of our sales staff has been with us for over 16 years and the average active time for a sales person is 8 years and counting. You combine a happy employee with a Happy customer and it is a recipe for success. The biggest honor that Honda gives its Dealerships is the Prestige Presidents Award Elite which Right Honda has received. We also strive in being and maintaining the #1 Retail Dealer rank not only in AZ but in the surrounding 4 states. This we accomplish by giving our customers a great price and a great experience. Try us out and you will not regret the buying experience that you will get here at Right Honda.
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7875 E Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 2,940 reviews

July 19, 2023

Great service Department always take care of me no pushing on upselling. They recommend what is need it but not pushing you to do it More

by s.suarez40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael
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Jul 21, 2023 -

Right Honda responded

Thank you very much for being our customer, we appreciate your kind feedback.

July 19, 2023

They've always been very helpful, kind and do a good job. I've been bringing my car here for service for the last 7 years and will continue to do so. More

by lizagu67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Bonds, other service folks
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Jul 21, 2023 -

Right Honda responded

Thank you very much for being our customer, we appreciate your kind feedback.

July 19, 2023

Gibby was my sales person and was great at getting all the paperwork ready, So that all I had to do was review and sign when I got there. More

by CHELSING1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Just interacted with my finance manager
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Jul 21, 2023 -

Right Honda responded

Thank you very much for the kind feedback, we appreciate your business and support.

July 19, 2023

The service this time was great - Steven really took care of me and I appreciate that. I had asked, however, if the service dept can keep a tire in stock for me since this is my second flat tire in about 4 o More

by Akostova8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Yazzie
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Jul 21, 2023 -

Right Honda responded

Thank you for sharing your feedback about your recent experience at our dealership. We are thrilled to hear that you had a great service experience with Steven. We take pride in delivering exceptional service to all our customers, and it's heartening to know that Steven took care of you during your visit. However, we sincerely apologize for the lack of communication and responsiveness from our parts department regarding the stock of the type R tires. We understand the inconvenience and frustration this situation has caused you, especially with having experienced multiple flat tires in a short period. Customer satisfaction is our top priority, and we wholeheartedly agree that timely communication and support are essential components of exceptional service. We deeply regret that we haven't met your expectations in this aspect. Matt W. - CR Mgr. - Right Honda / mwinter@righthonda.com

Jul 22, 2023 -

Akostova8 responded

I appreciate your response but you did not address the purpose of my feedback in the first place. Is ordering a tire to keep in stock possible or not? I shouldn’t have to jump through hoops to get a replacement tire when I’ve paid for the tire and wheel warranty, I consistently service my vehicle there (and have been for the last 8 or 9 years) and I’ve already had two flats in less than a year. Why is this so difficult? Customer satisfaction is not your top priority based on this interaction.

July 19, 2023

The team that handled our work did an excellent job from check in to check out. Thank you!! More

by TFRAZI5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Soukup
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Jul 21, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

July 19, 2023

Easy to work with, very knowledgeable in their types of vehicles and inventory. Amazing customer service. More

by MISS.SHAWNTE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andre, Carl
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Jul 21, 2023 -

Right Honda responded

Thank you very much for the kind feedback, we appreciate your business and support.

July 19, 2023

Had my appt 915 they didn't see my car till like 2pm was just sitting they didn't even do what they said very disappointing More

by CAMACH02975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steven
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Jul 21, 2023 -

Right Honda responded

Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconvenience you faced during your appointment at our dealership. We understand how frustrating it can be to wait for an extended period without receiving the service you were promised. First and foremost, please accept our apologies for the delay in attending to your car. We strive to provide prompt and efficient service to all our customers, and it is disheartening to hear that we fell short of your expectations. Rest assured, we take your feedback seriously and will use it to improve our processes and ensure this situation doesn't repeat in the future. Matt W. - CR Mgr. - Right Honda

July 19, 2023

Straight to the point respectful . Called before I showed up and promised everything we talked on the phone about More

by EG6B20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh
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Jul 19, 2023 -

Right Honda responded

Thank you very much for being our customer, we appreciate your kind feedback.

July 19, 2023

Fantastic service. This was the second time bought from them and would buy again in future. More

by KELLYBUCKLES828
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle, Sean and Tate
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Jul 21, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

July 19, 2023

Consistently good service. They listen to me and deal with my concerns. Clean waiting room. More

by ROBERT.C.MALIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steven Yazzie
Report | Print
Jul 21, 2023 -

Right Honda responded

Thank you for being an awesome customer, we appreciate your business and we will always do our best to provide excellent service.

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