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Right Honda

Scottsdale, AZ

4.6
2,945 Reviews
Right Honda is a Dealership with a primary focus of Customer Satisfaction. We are able to maintain such a high level of customer satisfaction by retaining our employees. Some of our sales staff has been with us for over 16 years and the average active time for a sales person is 8 years and counting. You combine a happy employee with a Happy customer and it is a recipe for success. The biggest honor that Honda gives its Dealerships is the Prestige Presidents Award Elite which Right Honda has received. We also strive in being and maintaining the #1 Retail Dealer rank not only in AZ but in the surrounding 4 states. This we accomplish by giving our customers a great price and a great experience. Try us out and you will not regret the buying experience that you will get here at Right Honda.
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7875 E Frank Lloyd Wright Blvd

Scottsdale, AZ

85260

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Showing 2,945 reviews

July 26, 2023

Lacking integrity and honesty. Attempted to sell custom part they couldn’t define for a rattle in door. $395 I will not ever go back although I have purchased 3 vehicles from the More

by Rick.kinert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessie
Jul 27, 2023 -

Right Honda responded

Thank you for sharing your concerns with us, and we appreciate your honest feedback about your recent experience at our dealership. We sincerely apologize for any disappointment and frustration you experienced during your visit. Maintaining the trust and satisfaction of our valued customers is of utmost importance to us, and it is disheartening to hear that we did not meet your expectations this time. We deeply regret any perceived lack of integrity and honesty in our dealings with you. Regarding the custom part suggestion for the rattle in your door, we understand how important it is to accurately diagnose and address any issues with your vehicle. It appears that we did not provide clear information about the proposed solution, and for that, we are sorry. Our team is committed to transparent communication and ensuring that customers have a thorough understanding of the services recommended. We are glad to hear that the rattle in your car disappeared when you picked it up, but we understand your frustration that it wasn't addressed during your visit. We will review our internal processes and procedures to ensure that our team provides comprehensive and accurate evaluations of any concerns you may have in the future.

Jul 27, 2023 -

Rick.kinert responded

A response to my review is great however I brought in another vehicle the day after and received the same treatment. Words are cheap therefore if you really care things would change. In addition you would reach out and attempt to make it right. Good luck with your future. You’re lucky, most people don’t do their research prior to arriving. I do. The second car was quoted at $1500 for a lock cylinder. I had a locksmith replace it in your parking lot after your team left my car open all night. $450 for a brand new ignition. Seriously. Pre-Covid your were great. Now…I am posting publicly to avoid you at all costs. Like I said, you’ve lost integrity and your team could care less about the consumer. Maybe they are more focused on their commissions. Good luck.

July 26, 2023

Fast service, got me in for same day appointment. Thank you so much for being prompt! More

by RYAN.CALLOZZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Bonifatto
Jul 27, 2023 -

Right Honda responded

Thank you very much for the kind feedback, we appreciate your business and support.

July 26, 2023

Had an issue with my tire pressure light coming on (and not going off for a while) just after I left the dealership. My rep, Truc Nguyen, emailed me to ask for an “excellent” rating and to let me know if I More

by suzannetuckey
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Truc Nguyen
Jul 27, 2023 -

Right Honda responded

We sincerely apologize for the inconvenience you experienced with your tire pressure light after leaving our dealership. We understand how frustrating it can be to encounter an issue right after a service visit, and we regret that your concerns were not addressed promptly.

July 26, 2023

We have been doing business with Right Honda for many years. Sales people may come and go, but our service rep, Bill Thorton is a rock solid person who gets it done every time! He keeps his commitment an More

by Chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Thorton
Jul 27, 2023 -

Right Honda responded

Thank you very much for the kind feedback, we appreciate your business and support.

July 26, 2023

I'm glad we were able to pivot into better choice for me! Thank you! More

by ACUTEANGLE72
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Skylar Miller
Jul 27, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

July 26, 2023

I have always received great treatment at this dealership. Everything is succinct and understandable. The sales, service and financial interactions have been great. More

by HUMNGBRD13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Gadoui (spelling)?
Jul 27, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

July 26, 2023

It truly earns it's name. ..Right Honda! Danny is an excellent Service Consultant with a true sense of customer service. More

by LYNDACARROLL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Gariou, Walter Mundt
Jul 26, 2023 -

Right Honda responded

Thank you very much for the kind feedback, we appreciate your business and support

July 26, 2023

I have to call to get updates. C’mon. Keep the customers updated. Took way too long to fix the problem. Ac failed within three years. Yikes. My first and last Honda. More

by ROB@THERAVENSCROFT.COM
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse
Jul 27, 2023 -

Right Honda responded

Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your recent service visit and for the issues you encountered with your Honda's AC. At our dealership, we strive to provide transparent and timely communication with our valued customers, and it is clear that we fell short of meeting your expectations in this regard.

July 26, 2023

I was told to call Honda Good Will again to ask if they would apply the cost of my initial diagnostic fee to be applied to the repair. Honda Good Will again advised me to call the service manager at Right More

by Rachel Southerland
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tim in Service and Marshall in Sales
Jul 27, 2023 -

Right Honda responded

Update: Dealer was able to have Honda USA contribute the majority of the cost of the repair as "Good Will", reducing the cost of the repair down to approx. $600. These approvals take some time, two weeks is normal. No, we will not apply the $205 diagnostic fee, as assistance has already been applied. Right Honda will be rescinding the warranty assistance we had approved by Honda USA as a response to the original disingenuous review. The customer may visit another Honda dealer and repeat the process. Matt W. - CR Mgr. - Right Honda

July 26, 2023

Always great service. Fast efficient and friendly. Knowledgeable serve advisor, with every question answered thoroughly. More

by COWEN14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danny
Jul 27, 2023 -

Right Honda responded

Thank you for the positive feedback, we appreciate your business.

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