Right Honda

I love Honda, but this dealership is not the "right" place to get one. First let me start off by saying; don't sign anything here without fully knowing what you're doing and, if you can, avoid g "right" place to get one. First let me start off by saying; don't sign anything here without fully knowing what you're doing and, if you can, avoid going here at all costs. My advice is to find a friend who knows the business before even considering any type of car deal. DON'T GO TO "RIGHT" Honda! About Right Honda and my experience. My dad and I signed a deal last year and it was the worst experience ever. I just got the car and bounced. Never wanting to deal with them again. One year later, they took my name off the deal and put my Dad on it fully by lying to him making him think I would have to go in after he signs some paperwork. When I went in to "reassure" the deal it was already complete. They had scammed my Dad into buying my own car. When I confronted them with recordings and paperwork they started to sweat customer service. I told them to bring out paperwork and said they couldn't. After persuading them a bit they brought it out. THE DEAL WAS HORRIBLE, they totally tried pulling a fast one on my Dad. I talked them down on price and the "warranty" that my Dad had no idea about. The best part is they promised to give me $600 and a free oil change. And just to let you know, they haven't even meet that small promise. So I wanted to check up on that and when I called in today asking for my money, CORY the financial "manager" literally said f*** you. Literally! No matter the situation, a customer should never have a business person say that in any circumstance. This was the worst experience I have ever had buying anything. They are horrible business people with a bad reputation. DON'T GO HERE! More

Before you consider working with Right Honda of Scottsdale, I recommend that you research their online reputation on review sites like this thoroughly first. In reality, all you need to do to under Scottsdale, I recommend that you research their online reputation on review sites like this thoroughly first. In reality, all you need to do to understand how Right Honda works is to drive into their lot. You will notice that 13 different salesmen are standing on the curb, waiting for you. The reason that one will immediately walk up to you as soon as you arrive is because they call out your car as you drive in to "stake their claim" on your sale. So, the reason you're working with that sales guy is because he shouted "White Ford!" as he saw you driving by. Now that I know this, it's a mix of pathetic desperation and comedy to watch - but it's a key indicator of how they do business. I test drove a 2012 Honda Civic EX on two separate days (12/10 & 12/11) with two separate salesmen, Billy and Scott, at Right Honda with full intent to purchase the vehicle in December 2011. I liked working with Billy and Scott. Things seemed to be progressing as I was approved for a certain interest rate with my cosigner, with an agreed upon price for the vehicle, monthly payment amount, and the amount they would pay for my trade-in. I can't explain why I didn't go with my gut feeling to leave this dealership before this - there were too many red flags. For example, the assistant to the sales manager, Chris, told me that this deal would be completely unavailable if I didn't sign my portion of the paperwork right now - at 8:45 p.m., he said I absolutely could not come back the next day, Monday and still "get this deal." The 2012 Honda Civic EX was going to cost me $30,000 after everything was said and done - and he didn't want me to sleep on the decision, that's disturbing but not surprising. After spending hours on the dealership waiting and waiting, we were in the finance department. Immediately, I felt uncomfortable after I saw that the numbers we discussed were totally different on paper - all these new charges were coming up that were supposed to be included in the price and my trade-in was now being valued for less. I told the finance guy, Jose, I didn't want to do this and he suddenly ripped up that contract and printed a new one - with the numbers moved around. I was commented on the differences in the numbers and told him I didn't like it. I asked questions about the papers I was signing, and Jose acted like I was talking to myself - not really interested in answering them. Jose then told me he recommended I sell my car privately if I didn't like that I wasn't getting the agreed upon price for it. I asked more questions and he didn't answer them, and I asked Scott why the numbers were different on the paper, he said he didn't know and offered no solution. I told Jose and Scott I didn't want to do this, and then Jose asked for my credit card, so clearly he wasn't listening to me or just didn't care. After deciding not to finalize the deal, I was relieved to leave the dealership after being there for at least 7 hours. This was not before Jose refused to give me any copies of any paperwork I signed even after I requested them. Jose confirmed with me twice that none of the paperwork was going anywhere or binding in any capacity because (1) my cosigner had signed nothing (2) the owner of the trade in had not signed over the vehicle (3) I never drove the vehicle off the lot or got the keys (4) I never put any money toward my down payment and (5) Jose was not going to seek approval on the deal from Honda or from the bank because of these above factors. Obviously, this scenario is in now way equivalent to a "deal" and nothing was finalized. Jose clearly told me that my paperwork would sit in the file with nowhere to go until a deal was finalized and a portion of the down payment was put down, he made this seem like a huge inconvenience to me - that we could not finalize this without my payment. The next evening after thinking about the discrepancies that no would could explain on the paperwork - I was sure of it - I was not going to move forward with this particular deal, but would possibly reconsider on potentially another vehicle or without my trade-in. Two calls from two separate salesmen later that night did not change things, and Billy told me I was under no obligation, but I should think about working out a deal. Billy told me he knows the GM, who would help me work out a better deal. But then their Sales Manager, Justin Settle, called me. He didn't skip a beat - he told me would repossess my trade in (not in my name and not signed over), and would cash in the contract (not approved, not finalized, not signed by the cosigner, with no money down) because I had legally bought the car. I asked Justin to please stop making me uncomfortable and to stop being rude, because he was about to lose my business. Justin said he already had my business and told me he was not being rude and not making me uncomfortable, but he needed me to come over to the dealership right now on Monday night at 8 p.m. I told him no, so Justin told me he was going to deliver the Civic to my house regardless. He told me he was being nice to me and that my only other option was to schedule an appointment with him to work out the deal, and I could not legally walk away. To be clear, I asked him to verify and repeat what he was asking and outline the consequences for not meeting him - Justin Settle told me that if I didn't meet with him by Friday, period, he would cash in the contract and I'd have the Civic delivered to me against my wishes, then he said I was "in big trouble." This phone call I received at 7:42 p.m. on 12/12 was so astoundingly bizarre and I did not believe a real sales manager at a reputable business would ever have spoken to a potential new customer this way. I have since called the Scottsdale Police Department about the harassment (12/12), filed complaints with Honda of America (12/13) and contacted various news outlets in the Phoenix area. Honda of America's representative, Krystal, gave me a claim # and told me that without the payment, driving the car off the lot, approving the loan and cosigner signatures she was baffled that the sales manager would have said the deal was completed. She instructed me to call Honda Finance to verify with the VIN for the Civic that there was no loan associated with me or the car - and of course - the deal wasn't finalized, so there was no connection with me and the car. On Tuesday (12/13) a.m. I went to Right Honda and asked for my paperwork back - of course, they told me I legally bought the car an was "in this deal." More unfortunately, Right Honda refused to give me my paperwork back - except for my copy of one document that the financial manager wrote "void" on. It took 45 minutes for me to get that paper from the financial director, who interrogated me about why I didn't want to buy the car. It's hard to articulate how painful and long this entire process was, but no one should ever have to go through any of these things. This was my first car-buying experience and I can say that at this point I will probably never purchase a vehicle from a dealership and I will most certainly never want to work with Honda. On a serious note, I noticed other reviews on Google involved a similar scenario (threats to repossess a vehicle, ruin credit and deliver a vehicle on a deal that wasn't finalized) - and it mentioned the Sales Manager at Right Honda, Justin. My heart sank because I realized if I only read those reviews first, I would have avoided this mess. Honda of America is losing lifelong customers and loyal consumers by allowing people like Justin Settle to represent their brand. More

Entire negotiations were based on a prize certificate that I had supposedly won. After nearly 4 hours of working through financing they informed me that the certificate was invalid. They wouldn't return that I had supposedly won. After nearly 4 hours of working through financing they informed me that the certificate was invalid. They wouldn't return it to me because they said they lost it. Left feeling like the biggest sucker in the world. My 7th honda purchase and by far the worst experience. I'm done with Honda's after this experience...Stay away from this dealership!!! More

Called in to see if they had a certain car I wanted. Mr. Wetzel said they did. I expalained to him how this was the second Honda i wanted to buy and another dearer had lied to me and how i was going to be m Wetzel said they did. I expalained to him how this was the second Honda i wanted to buy and another dearer had lied to me and how i was going to be mad if he wasnt telling the truth. He went out into the lot and took a picture of the car and texted to me to prove it. When i go there the car was pulled up in the shade ready to go. I bought the car after the test drive. Thank you Right Honda and Mr. Wetzel More

I have used Right Honda for both new sales and service. Both were a bad experience. I will start with sales. I think we got a good deal on our car and I really love it, but I found their sales people to be Both were a bad experience. I will start with sales. I think we got a good deal on our car and I really love it, but I found their sales people to be very aggressive and high pressure. That I expect, but I want my new car to be perfect and our was not. When we test drove it the check tire light was on. We were assured that it would be checked and fine when we drove it out, but a couple weeks later it came back on. It turns out the rear tire had a slow leak that was not repairable or under warranty. So we had to replace the tire on our brand new car. THEN I used their service department- TOTAL NIGHTMARE! We have a second Honda that is about 5 years old. I needed to take it in for an oil change and a repair. I called and made an appointment and got a quote for both price and the time the repair should take. When I took it in the next day at the appointed time I was told they had no record of my appointment and it would cost over $100 more than the quoted price and take twice as long! I made the appointment early in the morning thinking it would take 2 hours and I could get some shopping done in nearby stores and my husband could sleep in. Now I had 4 hours to kill so I called him and woke him up to take me home. Two hours later they call and the car is ready! uuuugghhh! I woke him up for nothing (the only day we get to sleep in!). When I picked up the car I complained about everything and was told I shouldn't take it in on a Saturday, that they are busy and understaffed on Saturdays. Shouldn't that be taken care of? Then $360 later I get home and look at the paperwork and find a note that the air filter should be changed. Didn't I just pay them to do that? Honestly. I will never set foot in Right Honda again. I love my cars and will always buy Honda, but I'll go elsewhere next time. More

Name a certain quote on a new car. Then after deal is almost complete, they say they made a mistake and quoted on the wrong model. almost complete, they say they made a mistake and quoted on the wrong model. More

Chris did a great job in sales. He listened to what I wanted and worked well with me. when I went to finance all seemed to go well. However, a week later they called and wanted me to come back. The finan wanted and worked well with me. when I went to finance all seemed to go well. However, a week later they called and wanted me to come back. The financing was not going to be approved unless I put down some cash. I told them no, and we reached an agreement after I said I'd take back my other car. This is where things went down hill. I was told that they would get new plates and I would get a refund for my old plates. I was also told the check would be sent to pay off my used car in 2-3 days. I know they have a month but this is what they said. Repeated phone calls to the dealership finance department were not returned. Finally, 2 weeks later, my car salesman found the finance manager and made him talk to me. He kept repeating, you got lower payments didn't you? And, we have 30 days. But would not listen or address the fact that phone calls and messages to him and Corey were not returned. In addition, I received stickers for my old plates - they did not get new plates and they took the refund on the plates. The finance manager insisted that is what they charged me for. When I got home I compared the registration to the charge and found out that as I suspected he was wrong. They simply took another 89 dollars from me. I am going back to the dealership with the paperwork tomorrow to deal with this issue. The communication issues with this company make me suspect that they are using dealer trick to get more money from their customers. He indicated that 'calling back to refinance' was normal. It is not. This is my 7th car and first bad experience. More

Went down to look at some used cars last week. My salesman Bronco was cool. no preasure at all. Drove 4 or 5 cars, went home to think about it and came back the next day to buy one. Very nice place t salesman Bronco was cool. no preasure at all. Drove 4 or 5 cars, went home to think about it and came back the next day to buy one. Very nice place to go car shopping. It's nice to go shop for cars and have no high preasure sales pitch. More

Brought my 20 yr old daughter in to trade in her CRV for a lower pmt. They kept showing us cars for a higher payment and asking if we "loved" the color etc. Because we were women? I think they thought we wo a lower pmt. They kept showing us cars for a higher payment and asking if we "loved" the color etc. Because we were women? I think they thought we would fall in love with a car color and spend MORE when we specifically told them we were looking for a lower pmt. As the previous review noted the Manager here is the worst---when we didn't go for the higher pmt on the pretty blue car he got my daughter on the phone and was SCREAMING AT HER so loudly I could hear him several feet away at which point I took the phone from her and hung up on him and she began to cry. Keep in mind this would have been her third car purchase; even though she's twenty - she's been working for four years and purchased three cars. THESE GUYS ARE THE WORSE, ESPECIALLY IF YOU ARE A WOMAN DON'T SHOP HERE! More

The deal I got from them was great and all was done in less than 2 hours. I told him what I wanted, and what deal I was looking for, and he came very close. My experience with right honda was very Unlike less than 2 hours. I told him what I wanted, and what deal I was looking for, and he came very close. My experience with right honda was very Unlike some of these other dealers in the area, where I had to sit through hard sell, and they never listened to what we wanted. More