Right Honda

Nice facade, deceptive practices. We went to Right Honda Nice facade, deceptive practices. We went to Right Honda to test drive a minivan because we had just driven one from a private sale and wanted to com Nice facade, deceptive practices. We went to Right Honda to test drive a minivan because we had just driven one from a private sale and wanted to compare it with another minivan exactly like it. The staff was courteous, and it so happened they had another minivan the same year as the one we had tested before, so we took it for a test drive. My wife loved the car since it was in very good shape and not abused like the one we saw before. When I asked for a price, they gave me a price 4000 above the very highest book value. We're not talking about a new car, we're talking about a 7 yr old car. 2002 Honda Odyssey, with 65K miles, they were asking $15800 I laughed at it and told them that price is insane, the normal price range for that year and mileage should be somewhere between $8000 and 12000. I told them, let's go inside and look up the TMV value on Edmunds.com. So we did. They kept laughing at me, then we looked it up (except they selected "outstanding" for the condition of the car, which it was not. It was in very good condition, but there is a noticeable ding on the passenger door and paint scratched on the rear bumper which I didn't see at first because it was getting dark. Also when we got home, the glove compartment door fell out (there was a missing screw). I wouldn't call that "outstanding" otherwise the car was in excellent shape. The top range of the TMV value was right about 12000, so they said 12000. I kept negociating with them, and asked them if they would sell it to me for 11500, which in my mind is still high, but since my wife really wanted the car and I was exhausted by that time, I was willing to go with that price. The salesman asked me if we have a deal at that price, I said yes. We shook hands (I should have known right there I was shaking hands with the devil. a handshake used to mean something, but apparently not anymore.) So they did the paperwork, and by this time it was really late, I was extremely tired (I have a stress trigered condition that causes my hearing to get worse, so I know when I'm very stressed). I take full responsability for the fact that I just signed the papers right there without looking much at them. I knew I was getting screwed, but I had turned down my wife too many times, and she really wanted this car, so I went along with it. Later when we looked at the paperwork, the price of the car is listed as $11,999. Hello? I know some would say I got off cheap, it's a measly $500. Well, to me it's a matter of honesty, and obviously they don't have it. When that guy shook hands with me agreeing on $11,500, I expect that number to be in that box where the price of the car goes. Yes, there were a ton of fees, and extended warranty which we purchassed for an arm and a leg. In the end the total amount we would be paying (if we don't pay it off early, which we intend to) is around $18,000. I can deal with taxes, fees, and crap they pile on. I know that's part of the business, and I was at a dissadvantage for not paying straight cash, But that little $500 they just HAD to add back into the price after we had agreed on a number, That is the straw that broke the camel's back. I'm a man of my word and try not to intentionally people, and lying is one thing I can't tolerate. It doesn't matter if they lie about $1 or $10000, I will never EVER again trust a person that has lied to me. Right Honda seems like a decent dealership, but they'll never get my business again because I don't trust them. More

I went to Right Honda to "just look" at the new accord...went for a test drive and really wanted to purchase it after the test drive. They were very easy to work with and did not give me the run a accord...went for a test drive and really wanted to purchase it after the test drive. They were very easy to work with and did not give me the run around. I really liked how they were honest and straight forward about pricing and financing. I would diffently go back to Right Honda to purchase another car and I wil certainly take my car there to be serviced. More

Terrible customer service. Do not go here. They will hassle you. They gave me trouble when I was just trying to test drive a car. hassle you. They gave me trouble when I was just trying to test drive a car. More

I visited this dealership to have my N.Y. plates removed and decided to have an oil change and tire rotation and to inquire about window tinting. I was immediately greeted by a foreman who told me how to ge and decided to have an oil change and tire rotation and to inquire about window tinting. I was immediately greeted by a foreman who told me how to get a discount. I was taken to a large, clean waiting room and was offered coffee and popcorn while I watched tv.The service only took about 30 minutes and they threw in a free car wash. I was pleased with this service and returned for the window tinting, which also went smoothly. More

I visited Right Honda with my wife to test drive an Accord. This was our first day of looking and this is one of a few cars we were thinking about. The salesman (don't remember his name – it was poss Accord. This was our first day of looking and this is one of a few cars we were thinking about. The salesman (don't remember his name – it was possibly Victor) was your typical car salesman. He didn't bother listening to what we were looking for. New Honda Accord - let me show you this 2005 model. No - we're looking for a 2006 EX in Carbon Bronze Metallic. Ok - an LX in Silver? I thought we were being clear but perhaps the noise and commotion at the dealership was distracting him. We test drove the car - it was nice - but we weren't looking to buy that day. But Victor assured us if we just hung around a little longer - he'd get us some numbers to take with us. After 5 minutes of sitting listening to babies crying and people running around, we got up to leave. We ran into him on the way out and he and his sales manager brought us the “numbers”. $723 a month for 60 months with $5100 down (for a $23,000 car). I’m not sure what interest rate he used to get those “numbers” – but it was pretty high. The total payments for what he quoted us were almost $50K. I understand the first offer is usually crazy, but come on now. And…this was after we had told them we already had a pre-approval from our credit union and weren’t interested in financing through them. Another example of how they’re really good at not listening to the customer. Oh yeah – one last little annoyance with Right Honda. Every single one of their vehicles comes with the “Arizona Package” for $1,495 and window tinting/pin striping for $395. In case you’re wondering, the “Arizona Package” is “Teflon” paint protection. These are pure profit for dealerships and have little or no value to customers. We’re still considering the Accord but not from Right Honda. More