Right Honda

On 10/22/2024 we arrived at the dealership to trade in our Honda CRV for a Honda Prologue. Tristan was our sales person and although he was friendly and easy to communicate with, he lacked knowledge of th our Honda CRV for a Honda Prologue. Tristan was our sales person and although he was friendly and easy to communicate with, he lacked knowledge of the process and lied about several details of our transaction. We had purchased warranties and GAP insurance on the CRV we were trading in. We have bought several cars over the last 6 years and knew we typically would just need the odometer statement and a paid in full letter to be refunded. In some dealerships, they were able to apply the refund directly to the new deal. Right Honda could not apply any of these and stated we would need to seek a refund directly through the company it was purchased through, which we were fine with. Once we signed all paperwork, Tristan handed us the keys and thanked us. We were not shown any set up features for the vehicle or given any additional information. During the process an incentive to buying an electric vehicle was receiving a $350 charge credit. This turned into a huge hassle and took over 2 months to receive said credit. Right Honda passed this blame to Honda Financial and couldn't/wouldn't help. The only person we could get a call back from was Jason Decker-General Manager. Again, although he was pleasant he got no results and passed our info to someone else to deal with. Tristan would not respond to our outreach. At the time of this review, we received our refunds on our warranties as we submitted through the company purchased through. However they stated GAP would be refunded by Honda Financial. When calling Honda Financial, they stated the refund was given as a rebate to the dealership Right Honda. When trying to work with this amount of rebate they are not entitled to, the sales manager made excuses as to why we would not be given a refund. He stated the amount was applied to the payoff for our trade. I reminded him that Tristan the sales person had stated we could not apply of these warranties or gap to the deal and that better training or communication should be given to the sales team to avoid frustrations such as this. He attempted to say that there is no way to tell if they can apply the gap refund as it's a 50/50 change in each situation. So again, how did you include this in the payoff if you weren't sure? We have gotten nothing but frustrations and lies from this dealership. Another issue involved a refund of registration where we were told by Right Honda we would be getting a refund of $350 for the CRV registration. Again, lied to as their tax and title rep Susie Contreras emailed stating the refund went back as a credit to our MVD account for $246. Right Honda does not conduct business in an honest and ethical manner and we will never return to them. They will steal money from you and make excuses as to why they were right to do so. I suggest you do the same to avoid the same frustrations we encountered. More

Excellent service at Right Honda where we just purchased a 2025 car. Thank you Joe Miele for all your patience and clearly shared knowledge about the vehicle. Our appreciation also goes to Tyler for his g a 2025 car. Thank you Joe Miele for all your patience and clearly shared knowledge about the vehicle. Our appreciation also goes to Tyler for his guidance with the necessary paperwork. They are both 10 star plus employees! More

I recently had the pleasure of working with Daniel Trout at Right Honda in Scottsdale, Arizona, and I couldn’t be more impressed with his professionalism and customer service. From the moment I walked in, D at Right Honda in Scottsdale, Arizona, and I couldn’t be more impressed with his professionalism and customer service. From the moment I walked in, Daniel made the entire car-buying experience seamless and stress-free. He took the time to understand my needs and preferences, and helped me find the perfect vehicle that matched everything I was looking for. More

My experience is always great at Honda! Tim is a caring and professional service manager along with everyone else in the Honda Service Department. I never hesitate to recommend Honda se Tim is a caring and professional service manager along with everyone else in the Honda Service Department. I never hesitate to recommend Honda services and Sales Department! Thank you! More

I have been a customer for over 20 years, both Purchases and Service. Excellent Group working with Gary Kravets and Alan McKenna. and Service. Excellent Group working with Gary Kravets and Alan McKenna. More

Very rude and unprofessional. Extremely hostile environment, most unpleasant car buying experience! Do not go there or certainly do not ever consider buying a vehicle from these Extremely hostile environment, most unpleasant car buying experience! Do not go there or certainly do not ever consider buying a vehicle from these people! So many better options. More

Alan is always helpful at red Honda with my regular maintenance and upkeep of my 2018 Honda Civic thank you. maintenance and upkeep of my 2018 Honda Civic thank you. More

I walked in and they had what I wanted. They were able to sell me a vehicle that same day had a good experience. They were able to sell me a vehicle that same day had a good experience. More

Gene made the process simple and fast, I was there only one hour for the whole process. one hour for the whole process. More