Rickenbaugh INFINITI

I brought my 2018 Infiniti Q50 to your dealership 2 weeks ago. After dropping off my car, your service department informed me that they already replaced the faulty part 2 years ago and it was out of wa weeks ago. After dropping off my car, your service department informed me that they already replaced the faulty part 2 years ago and it was out of warranty. We had to hire a tow company to come to your dealership to tow the car to another location for repair. Once the tow truck arrived at your dealership Robert in Sales gave us the key FOB and pointed our car to the tow truck driver. The tow truck driver proceeded to load the car on the truck (FOB didn't work because it didn't belong to the car). They somehow decided the battery was dead and were able to open the car to get it properly prepared for the tow to the other repair facility. We took the car with the repairs that we were told by your dealership needed to be done trusting this was good and asked the new repair facility to complete these repairs. Because the FOB didn't work and wouldn't start "our" car we had to pay for a new battery and reset the FOB. Once the car started it sounded odd from what our car normally sounded and we looked at the registration and the car they did not match. This was not our car, although they looked identical. We immediately called your organization and they wanted to blame everyone else and would not take accountability. They reported the vehicle we had at our new repair facility as a stolen car meanwhile our vehicle sat in your parking lot the entire time without any communications from any Infinity service reps. This is 100% unacceptable. We still had to pay for repairs that were done on the car we don't own and our car is still not repaired and still in your lot not driveable. We are speaking of deaf ears and this is unfair. You can verify our car is still on your lot with Brandon who is refusing responsibility and repair at this point. Brandon also told us that you don't have cameras on your lot to verify the events that took place. More

The service and the sales representative were wonderful and everything went very, very smooth. I would like to thank Ashley the sales representative I dealt with She was very professional and everything went very, very smooth. I would like to thank Ashley the sales representative I dealt with She was very professional More

We delt with Ashley and were treated professionally with a sense of humor that made our process enjoyable. This being our fifth QX 50/55 we are pretty familiar with the functions of the car. We were introdu a sense of humor that made our process enjoyable. This being our fifth QX 50/55 we are pretty familiar with the functions of the car. We were introduced to the service personnel who were knowledgeable and cordial. Living in western South Dakota Rickenbaugh is our closet dealer, while not in the neighborhood we will continue to use Rickenbaugh Infiniti. More

We worked with Lexi and Ryan. Both were knowledgeable, professional and made car buying a fun experience. Both were knowledgeable, professional and made car buying a fun experience. More

Lexi is awesome! I felt full supported but never pressured during buying process. She gave me space to think over my decision and consult with my spouse (not all sale I felt full supported but never pressured during buying process. She gave me space to think over my decision and consult with my spouse (not all sales people are this thoughtful). The crew on staff that night all worked together and offered a wonderful buying experience. I couldn’t be more impressed. More

Nevada sold us our new qx60 today. She was totally awesome and was very patient dealing with us. Not knowing anything about the product she was extremely helpful and respectful of ou She was totally awesome and was very patient dealing with us. Not knowing anything about the product she was extremely helpful and respectful of our time. Great person to work with!!! Thank you. The GM Ryan was great he cut all the silliness and gave us a great deal. Thank you again. More

As usual I was treated well and was very impressed with Nevada. She was super helpful and knowledgeable. I had forgotten some items from my old car and went to retrieve them. She sat with me in the new Nevada. She was super helpful and knowledgeable. I had forgotten some items from my old car and went to retrieve them. She sat with me in the new car and walked me through all the buttons! Everyone at the dealership were friendly, helpful and supportive. More

Sales consultant was considerate, professional, knowledgeable and customer focused. Kudos to Ms. Nevada. Great performance knowledgeable and customer focused. Kudos to Ms. Nevada. Great performance More