Rickenbaugh INFINITI

Rickenbaugh INFINITI responded

Tyler, thank you so much for the amazing review! We’re honored you had such a positive experience with both Shawn and Shacobie — they’re truly passionate about helping guests find the right vehicle without pressure or hassle. Your “11/10” means the world to us! We’re proud to offer an elevated, no back-and-forth experience with transparent pricing, no dealer fees, and a team that genuinely cares. When you're ready to upgrade, we’ll be right here to help make it just as smooth. Thanks again for your trust and for recommending Shawn and Shacobie — we can’t wait to see you again!

Rickenbaugh INFINITI responded

Thank you for the kind words! We're so glad Shawn made the experience easy and enjoyable. We pride ourselves on offering fair pricing, no dealer fees, and an elevated one-person process with no finance office or pressure. Enjoy your Jeep, and welcome to the Rickenbaugh INFINITI family! – Chris McNeal, General Manager

Rickenbaugh INFINITI responded

Kim, thank you so much for the wonderful review! Shawn is a true pro, and we're happy to hear he made the process easy and informative. We’re proud of our entire team for delivering the kind of experience that earns your trust. With our no dealer fees, elevated one-person process—no finance office and no pressure—we’re here to make car buying simple and enjoyable. We’re honored to have earned your future business! – Chris McNeal, General Manager

Rickenbaugh INFINITI responded

Thank you for the fantastic review! Stan is all about creating a genuine, collaborative experience—because at Rickenbaugh INFINITI, we believe in doing business differently. With no dealer fees, an elevated, no back-and-forth buying process, and no finance office, your time and trust are always respected. Enjoy that new Forester, and let us know if there’s ever anything else we can do for you! Chris McNeal General Manager, Rickenbaugh INFINITI

Rickenbaugh INFINITI responded

Thank you for your kind words! We’re so glad to hear that Shawn made your used car purchase seamless and stress-free. His proactive communication and attention to detail are exactly what we strive for as part of our Elevated Experience. With no back and forth, no dealer fees, and a one-person buying process, we’re committed to making every purchase as smooth as possible. Congratulations on your new vehicle, and we appreciate the opportunity to serve you! -Chris McNeal, General Manager

Rickenbaugh INFINITI responded

Thank you for your review! We’re so glad to hear that Shawn made your car-buying experience effortless and efficient. At Rickenbaugh INFINITI, our one-person buying process, no dealer fees, and no back-and-forth pricing ensure a seamless experience—getting you in and out in as little as 30 minutes. Congratulations on your new car, and we appreciate the opportunity to serve you! -Chris McNeal, General Manager

Rickenbaugh INFINITI responded

Thank you for your kind words! We’re delighted to hear that Shacobie provided a courteous and professional experience while helping you find exactly what you needed. At Rickenbaugh INFINITI, we’re committed to making every purchase seamless with our one-person buying process, no dealer fees, and no back-and-forth pricing. We look forward to welcoming you back when it’s time for your next vehicle! -Chris McNeal, General Manager

Rickenbaugh INFINITI responded

Thank you so much for your kind words and for recommending Shacobie! We’re glad to hear he made your experience smooth and easy. We noticed you gave us a 4 out of 5, and while we’re happy you had a positive visit, we’d love to hear if there’s anything we could improve to make your next experience a 5-star one. Your feedback is incredibly valuable, and we’re always striving to enhance our service. Thanks again for choosing Rickenbaugh INFINITI—we look forward to seeing you again! -Chris McNeal, General Manager

Rickenbaugh INFINITI responded

Mr. Romero, We regret that you had a negative experience, but we must clarify the situation for accuracy. When you arrived at our dealership, our team provided the correct key FOB and repair order to you, both clearly identifying your vehicle by VIN. Our service advisor, Robert, who was poorly treated by you, but still pointed you toward the correct vehicle, which you stood in front of while you waited for the tow truck. Despite this, your tow company representative loaded another customer’s vehicle without verifying the VIN or confirming the functionality of the key FOB, which did not operate the vehicle they towed. It is unclear how your representative was able to remove the vehicle, but later obtaining a new key without proper proof of ownership raises serious concerns. Your mechanic also performed unauthorized repairs on the vehicle, replaced parts that had no issues and at no point informed you that this may be the incorrect vehicle (the two vehicles in question are two model years apart and the only characteristic they share is they are both black sedans). Your own vehicle, for which you declined the recommended repairs, remained at our dealership the entire time. It was your decision to leave it on our lot while you arranged for a tow company. The rightful owner of the vehicle you removed reported the vehicle missing, and we were obligated to file a police report for theft with the Dacono Police Department. They are at a loss on what to do next, as their vehicle was reported stolen and a non-Infiniti mechanic replaced parts on their powertrain with parts that we cannot determine the source of. Furthermore, during your interactions with our staff, including multiple visits and phone calls, you were consistently rude and disrespectful, which made it challenging to address your concerns constructively. I personally witnessed a phone call where you yelled at my Service Manager, Brandon, for the entire 10 minute phone call. We understand your frustration but cannot take responsibility for costs or damages arising from this error. We encourage you to work with the Dacono Police Department to resolve the matter, as the vehicle’s owner and our dealership are affected by this situation. We aim to treat all customers fairly and respectfully, but we provided all the necessary documentation and the keys for the correct car. The accountability for the vehicle you removed lies with you and your tow company. Sincerely, Chris McNeal General Manager

Rickenbaugh INFINITI responded

Thank you for your kind feedback! We’re thrilled to hear that your experience went smoothly and that Ashley provided such professional service. We’ll be sure to pass along your appreciation to her. At Rickenbaugh INFINITI, we strive to make every interaction exceptional, and it’s wonderful to know we succeeded in your case. We look forward to serving you again in the future! -Chris McNeal, GM