Rick Roush Honda

CUSTOMERS REVIEW YOUR PAPERWORK! !!! I moved to the area and my lease was soon to expire. Antwain Board, Sales was happy to assist me and was able to locate a 2024 Honda Civic Spo !!! I moved to the area and my lease was soon to expire. Antwain Board, Sales was happy to assist me and was able to locate a 2024 Honda Civic Sport for me at another dealership. I put down $600 to hold the car for a three-year lease term. On July 31, 2024 the car supposedly arrived that day and was called to complete the lease paperwork and pick up the car. Immediately, I noticed my contract only reflects a $500 down payment not $600. Additionally, I was informed by Honda Financial I was entitled to a $1,000 loyalty credit due to leasing two prior Honda's in the past six years, however Rick Roush only credited me $500. Furthermore, during contract signing I DECLlINED Cilajet (a paint protection warranty for 10 years) for $999.00, however Ray Cieslak, Finance Manager overrode my electronic signature marking I accepted the product. Why would I accept this if my lease is only for 3 years and not knowing if the product was applied or not since I picked up the car within a few hours of being delivered to the dealership. I reached out to the Federal Trade Commission and they informed me there is a ongoing concern with dealers illegally forcing customers in taking and paying for add-on products. Also, on Cilajet's limited warranty registration form it clearly states, "The purchase of a Cilajet product is voluntary and not required to purchase, lease or obtain financing on motor vehicles". Over a month later, I am still waiting on a call back to rectify this unethical concern. More

Moving to a new area always brings challenges, and when my 2023 Honda's engine light suddenly appeared shortly after settling in Medina, I was concerned about finding reliable service. Fortunately, my worr my 2023 Honda's engine light suddenly appeared shortly after settling in Medina, I was concerned about finding reliable service. Fortunately, my worries were swiftly eased by the exceptional assistance of Dan W in the Service Department at Rick Roush. Upon calling the dealership, I was promptly connected with Dan, who was able to quickly schedule an appointment that fit my busy schedule. His knowledge about Honda vehicles was evident, as he patiently explained the possible causes of the engine light and what to expect during the service visit. Dan ensured that my car was seen promptly by the service team, who diagnosed and resolved the issue quickly. Throughout the process, Dan kept me informed, providing updates on the progress and making sure that any additional questions I had were answered. Dan's friendly demeanor and genuine interest in helping customers stood out. Moving to a new town can be daunting, but Dan's assistance made me feel welcomed and reassured that my vehicle was in good hands. His dedication to customer service is commendable and truly made my experience with Rick Roush a positive one. If you are in Medina and need your Honda serviced, I highly recommend reaching out to Dan W at Rick Roush—you won't be disappointed. More

Tony Schmitz is the best. He explained every thing and was very clear. Will be using them for all my dealer work. Thanks guys/gals He explained every thing and was very clear. Will be using them for all my dealer work. Thanks guys/gals More

I am so pleased to see that the service department is back to its professional, top of the line service that I am accustomed to receiving at Rick Roush Honda. It is evident that Tony Schmitz is a big par back to its professional, top of the line service that I am accustomed to receiving at Rick Roush Honda. It is evident that Tony Schmitz is a big part of that reason. Thank you for being professional and making sure that my car service is on point. More

The service department has been the worst I've ever experienced in my life. Took my 2022 Honda in for minor insurance claim on bent rim that turned into a fiasco. experienced in my life. Took my 2022 Honda in for minor insurance claim on bent rim that turned into a fiasco. More

Alicia was extremely helpful and made the process very easy for us. She has a wonderful personality and is was upfront from the beginning. Alicia took the time to show us all about the car features not on easy for us. She has a wonderful personality and is was upfront from the beginning. Alicia took the time to show us all about the car features not only before but also after finishing our paperwork. More

Darcy was awesome very nice. Brought the hr v in less then 3 hour form start to finish. Will recommend her and the dealer ship to all my friends then 3 hour form start to finish. Will recommend her and the dealer ship to all my friends More

I have a rare find 919 2007 with under 500 miles on it. Took It to Rick roush. And talked with service Alvisor Noah And explain to him my concerns that I did not want Any mark on bolt And explained t Took It to Rick roush. And talked with service Alvisor Noah And explain to him my concerns that I did not want Any mark on bolt And explained to him the bike had not been reached on and I wanted it to remain That way. They put on new tires and change for me. He entered oost me To the Tech Chris and I explained my concerns to him. They both assured me it would be no problem. They did the work and the bike is still Flawless. Awesome job guys . When I am ready to do upgrades. I will definitely bring it back to you guys. Thank you for doing such a awesome job. Would recommend anyone to take their bikes to Rick roush they are professionalised. More