Rick Ridings Ford

Sales people were good. Service is lacking. I took my vehicle in to get a window track fixed on the driver side. I had to schedule the repair far out due to a variety of requirements both with my civili vehicle in to get a window track fixed on the driver side. I had to schedule the repair far out due to a variety of requirements both with my civilian job and military duties down at Scott AFB. I initially scheduled the work before my warranty expired at 35,000, but drove the 1500 miles in between the scheduled visit. Service tried to upsale me prior to checking the vehicle on a fuel injection cleaning service that wasn't recommended by the mfr. and was too expensive. soon as I said no, he came back to me with expired warranty. yikes. Now I'm a pretty reasonable person, but this was obvious what was happening. There are two guys in service who take the calls, the guy with bad customer service, and the guy with good. I remember how I spoke to the guy with good customer service about the bad guy many months ago before this hpapened, and he agreed that there were definitely some problems with him, but he's just one of those types of guys whos been with Uncle Rick Ridings for years. I recommend some customer service training at the very least for him. Even his hustle and upsale is lazy, and it was obvious why he refused my warranty work, because I wasn't gesturing his department with extra services I didn't need---he wasn't gesturing my warranty work due to a technicality in me scheduling the repairs way out. Now I purchased a rather expensive car during a time of recession. I caressed their money books pretty nice, and even got the infamous window etching I read later was a scam. You didn't see any complaints out of me, I really didn't care because after 10 years of hard work in the military and school, all I wanted to do was treat myself and spend some money at Rick Ridings back when I purchased this vehicle and I'm perfectly happy with it and the sales people. But I feel like this recent event was a backstab, and because of it, I can't recommend Rick Ridings for auto service needs. The guy who takes the calls & indocks looks like he's going through some major depression, I'll betcha its about those dang $15 good deal oil changes that aren't profitable. I would recommend Rick Ridings raise the prices to 29.99 to make him happy. I'd gladly pay $30 a drain & fill if the poor sap would just cheer up a bit. I still get everything done at Rick Ridings Maintenance wise, and I pay them for the service, but this was a clear backstab. Bottom Line, sales staff: courteous, assertive, down to earth. Service Dept: 50/50, customer service is good with the newer guy, the older guy who seems to take a majority of the calls, is not tactful, he moans & groans alot, even when you're just sipping coffee by him and small talking. More

Here is the email that I received from this salesman. This should tell it all: Hello Rob and Stacey I'm sorry for the trouble, let me know why you felt it necessary not to call in and let me This should tell it all: Hello Rob and Stacey I'm sorry for the trouble, let me know why you felt it necessary not to call in and let me make it right for you. I may have been able to cover those costs. It is possible that our tech may have missed it.....he may have even felt as you did and with only 20K miles, didn't feel the need to even look at them. Now that the work was done elsewhere, I can not do anything to help. Sorry for the trouble. Randy Back Regional Internet Sales Specialist Rick Ridings Ford-Mercury 217-714-5257 (cell) backster60@hotmail.com www.rickridings.com -------------------------------------------------------------------------------- From: mrs803@netzero.net Date: Mon, 11 May 2009 13:24:30 +0000 To: backster60@hotmail.com Subject: Recently Purchased Van Randy, We recently purchased a 2008 Dodge Grand Caravan from Rick Ridings. You were our salesman. I thought that you would like to know how very disappointed we are. We had to put new brakes and rotors on it at the cost of $458.00. Customers think that they are being sold something that is in good condition, especially from a dealership. We feel like we were taken advantage of and sold a vehicle that was obviously in need of brakes. We of course didn't know that, but any mechanic would have been able to see that. We can't quite figure out how a van needs new brakes at only 20,000 miles. Even the mechanic was a little baffled at that one. I would have a very difficult time referring anyone to your dealership after this experience. We certainly did not have that kind of money to put into a van that we thought was good to go, at least for a while. Regards, Rob and Stacey Rudolph More