Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Rick Hendrick Jeep Chrysler Dodge Ram FIAT
North Charleston, SC
1,014 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 1,014 reviews
September 03, 2011
In the last four weekends I have been to Rick Hendrick In the last four weekends I have been to Rick Hendrick Jeep Chrysler Dodge Ram for three of them. All visit took six hours and my jeep came back wit In the last four weekends I have been to Rick Hendrick Jeep Chrysler Dodge Ram for three of them. All visit took six hours and my jeep came back with a new problem each time. First I took it in for a radiator replacement and they discover it haven't been in for the safety recall for the ball joints, but there a reason for that. My 18,000 and 21,000 maintenance service schedule b appointment took over four hours back in Aug 02,2003 and Nov 15 2003 after that I lost respect for your service department and never came back for maintenance until Aug 12 2011. They Replace the radiator and part of lower ball joints and place an order for the other parts six hours I could live with that. Well when I got my back the hood will not close properly and the car over heated again after a few days. Week two I took the jeep in to get the hood to close correctly and the over heating check out. Six hours later they fix the hood replace water pump , belt and the other parts for the lower ball joints, I could live with that. Within two weeks the check engine ligth came on and the jeep didn't start. I took the battery out and had it tested nothing was wrong with the battery. Reinstall the battery the jeep started and the check engine light went out. Appointment three they did 23 point inspection that took over six hours to tell me the starter is going bad and they can't get one until Wed. So $1200.00 and a month later my jeep still no fix. But you do have some outstanding shuttle drivers . More
by RCDANIELS
Employees Worked With
Marilyn Fisher Rich Green G Phil Higdon III
September 01, 2011
I would recommend Paul Smith and Rick Hedrick Jeep to anyone looking for a vehcile. Before this purchase, I had a bad experience with buying from a dealership and swore I would never do it again. Paul anyone looking for a vehcile. Before this purchase, I had a bad experience with buying from a dealership and swore I would never do it again. Paul Smith went over and beyond in cusotmer service. More
by Poker123`
Employees Worked With
Paul Smith
August 31, 2011
I Checked with other dealers in the state and found Rick Hendrick Jeep in north charleston easiest to work with.Bought a new jeep wrangler over the phone with Stan Turner.The price didn`t change when I got Hendrick Jeep in north charleston easiest to work with.Bought a new jeep wrangler over the phone with Stan Turner.The price didn`t change when I got to the dealership(no hidden fees or add ons).I would recommend anyone looking for a new vehicle to check these guys out first. More
by kevin6
Employees Worked With
Stan Turner
August 30, 2011
It was probably the hottest day of summer and Brian worked very hard to show me a variety of Jeep models. He showed a great deal of patience with me and considerable knowledge of his product line. He worked very hard to show me a variety of Jeep models. He showed a great deal of patience with me and considerable knowledge of his product line. He was curteous and didn't pressure me; instead he asked me questions about what I wanted rather than just trying to pressure sell me just anything. I will and am recommending Brian to anyone I know who may be in the market for a new car. More
by Angel's Mom
Employees Worked With
Brian Coulson
August 27, 2011
MR. LAVASSAR WAS FRIENDLY AND KNOWLEDGEABLE AND NEVER OVER AGRESSIVE. HE IS AN HONEST AND RESPECTABLE PERSON AND FAMILY MAN. We would recommend him to others. OVER AGRESSIVE. HE IS AN HONEST AND RESPECTABLE PERSON AND FAMILY MAN. We would recommend him to others. More
by dboeres
Employees Worked With
Donny LaVassar, Donny Lavassar
August 26, 2011
Donny went above & beyond in his service. Even though I was unable to purchase on my first meeting with Donny, he took my information and did not brush me off and ignore me as a potential customer. He wa I was unable to purchase on my first meeting with Donny, he took my information and did not brush me off and ignore me as a potential customer. He was patient with me during my weeks/months of 'thinking' time and did not ignore me due to not being able to make an immediate purchase like other dealers had. At no point did he pressure or push me into making a purchase and made the buying of my new car a joy. Even since the sale Donny has kept up communication to make sure I am happy with my choice and insists if i have any issues with the car to contact him. I have and will continue to recommend Donny to my friends and family. Mopar or No Car!! Thanks Donny! More
by owenspackman
Employees Worked With
Donny LaVassar, Donny Lavassar
August 25, 2011
These three guys are the greatest. There was no pressure in buying a vehicle there. They were above and beyond in helping you. I would recommend buying there anytime. in buying a vehicle there. They were above and beyond in helping you. I would recommend buying there anytime. More
by Dollar3
Employees Worked With
Derrick Ligon, Mark L. Scott, Jerry Pannell
August 25, 2011
My salesperson was very friendly and very helpful. I did not feel pressured to purchase a vehile. I did shop online prior to getting to the dealership and I think that helped a great deal and made my car b not feel pressured to purchase a vehile. I did shop online prior to getting to the dealership and I think that helped a great deal and made my car buying experience very easy. More
by stacyjrhia
Employees Worked With
Stan Turner
August 24, 2011
Service Dept. EARNED the rating; I have been a customer since 1997. Value; Service and Integrity -- enter my thoughts about Rick Hendrick's Service Dept. Value - is conferred in the quality of work p since 1997. Value; Service and Integrity -- enter my thoughts about Rick Hendrick's Service Dept. Value - is conferred in the quality of work performed and care provided WHENEVER our vehicles are brought in. Service - demonstrated by thoroughness in assessing concerns and troubleshooting any associated areas causally linked thereto. Integrity - problem is identified, solutions applied and double-checked b/4 return to customer. I've come to expect and receive the absolute best work, and have complete confidence in the Service Team. More
by properpah
Employees Worked With
Rich Green
August 23, 2011
Paul Smith changed our minds about car salesmen. He was knowledgeable, friendly, not pushy, helpful, over the top. He offered and did bring the car in question to us and did everything to make our experie knowledgeable, friendly, not pushy, helpful, over the top. He offered and did bring the car in question to us and did everything to make our experience a good one. When we need another car, we will look no further. More
by cardiacrehab1
Employees Worked With
Paul Smith
