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Rick Hendrick Jeep Chrysler Dodge Ram FIAT
North Charleston, SC
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My experience with this purchase was much like the last one with this dealership. My sales associate Mark Nunn deserves 6 Stars if I could. However my one mark down was with the wait to get into the busine one with this dealership. My sales associate Mark Nunn deserves 6 Stars if I could. However my one mark down was with the wait to get into the business office to complete the paperwork. I purchased a Wrangler Unlimited three months ago and I spent a total of 3.9 hours over the course of two days to complete the business side of the deal... This time I picked out the vehicle with Mark...made an excuse and left..did all my paperwork and haggling with him via email, web and phone...showed up at the dealer and still waited an hour to do the business paperwork. So I managed to cut a 7 hour car buying ordeal down to a 1.5 hour ordeal...however it is worth going back due to the great prices and terrific salesman. My markdown is or the tremendous amount of time between the deal and final paperwork...But be sure to ask for Mark Nunn!!! The best car salesman I have come across in 30 years of purchasing cars. Very willing to accommodate the customer and will work with you in any way! Worth the trip To Rick Hendrick Jeep in North Charleston!! Once Again ask for Mark Nunn!! Don't le anyone else help you! More
Derrick was very upfront with me from the start of my visit. He let me know my options and let me make the decisions. He wasn't pushy or intimidating. I enjoyed my visit even though it was quite lengthy. visit. He let me know my options and let me make the decisions. He wasn't pushy or intimidating. I enjoyed my visit even though it was quite lengthy. These people really do what they can for you. More
Bottom Line!! The best new car buying experience I’ve ever had. I told Lou that I was buying this Challenger for my son who is currently a US Marine in Afghanistan and has saved every dime of his pay to ever had. I told Lou that I was buying this Challenger for my son who is currently a US Marine in Afghanistan and has saved every dime of his pay to get this car. Lou took everything my son wanted and molded it into a 2012 Challenger like no other. He left no stone unturned to make this a great car that will fit my son like a glove. After sending an email to my son, he’s counting the hours until he can get behind the wheel of his 2012 Dodge Challenger. Again, Thanks More
Bryan was very helpful and presented we with several options, one of which I bought. Took several hours to get the deal done, though. Did not appreciate the tactic used to pile on extras when computing options, one of which I bought. Took several hours to get the deal done, though. Did not appreciate the tactic used to pile on extras when computing the amount to finance by Dean. I would have much rather him offer and explain extra coverages rather trying get me to sign on the dotted line with many extras already in the contract. More
Louis listened to everything about what I wanted in my new Jeep. He then found me the perfect one, at the price I wanted to pay. He did not pressure me, just gave me the information to make a good, new Jeep. He then found me the perfect one, at the price I wanted to pay. He did not pressure me, just gave me the information to make a good, informed decision. Patience and assistance rock!!!!! More
Bought a 2011 Jeep Wrangler and the paperwork is a complete mess. The bank calls me twice and come to find out they have completely have the wrong names and SS# on the loan application. Then a few d complete mess. The bank calls me twice and come to find out they have completely have the wrong names and SS# on the loan application. Then a few days after picking up the jeep, we have to sign the contract papers again for a 2nd time because they messed up on paperwork again. Then..... we receive a fedx overnight package with more paperwork to sign and come to find out they lost out trade in car registration. On the good side, the Jeep is a good vehicle but also the inside was a complete mess with plastic shavings from a drill and dirt / tree gunk in the back of the Jeep. The engine compartment looks like it was left open for a month. We still dont know if the paperwork is complete yet. More
Excellent experience purchasing our 2012 Jeep Overland as a result of Lou Baker's efforts. Lou is an extremely knowledgeable sales professional. He provided an excellent demonstration of the Jeep Overland a a result of Lou Baker's efforts. Lou is an extremely knowledgeable sales professional. He provided an excellent demonstration of the Jeep Overland and presented a clear explanation of the vehicle features and enhancements. He answered our questions respectfully and we felt our satisfaction was his mission. We appreciated Lou's assistance and candor, and we really enjoyed his enthusiasm. We both would recommend Lou Baker without reservation to friends interested in exploring purchase of a Jeep vehicle. More
I just purchased a 2012 Dodge Challenger RT Classic. Paul was extremely knowledge about all aspects of the Challenger. He is extremely friendly and very easy to work with. Additionally he went way out Paul was extremely knowledge about all aspects of the Challenger. He is extremely friendly and very easy to work with. Additionally he went way out of his way to work with the Sales Managers to get my trade in (Jeep Wrangler) and the Challenger to a price that I was willing to pay. Additionally, he came in on his day off to help finish up the sale. Overall, everyone at this dealership that I dealt with was very friendly and easy to talk too. They went way out of there way to get me the car I wanted at an OUTSTANDING price. If we my wife and I decide to purchase a vehicle that they sell, we will be back there in a heart beat. More
Rob was very helpful and really knows cars. Very low key. Rob was very helpful and really knows cars. Very low key. No high preasure here. I never felt rushed. Rob even went out to the store to buy drinks w Rob was very helpful and really knows cars. Very low key. No high preasure here. I never felt rushed. Rob even went out to the store to buy drinks while I was making a decision. After looking all over town I purchased here. More
My husband and I are Ford people and decided to look at a Dodge Journey. Bryan was outside when we pulled in and showed us Jeeps and the Caliber. We purchased the Caliber. It needed to be cleaned and was Dodge Journey. Bryan was outside when we pulled in and showed us Jeeps and the Caliber. We purchased the Caliber. It needed to be cleaned and was sent back to be prep. It was not as clean as I would have expected, front window was smeared and the inside had marks. We had to come back three days later and a salesman, Mike (very helpful), took my keys and had them reclean it. Our salesman, Bryan, never went over the car with us on the day of purchase, we had no owner's manuel. So I had no idea on how to operate the controls inside the vehicle. We were looking for an SUV and Bryan steered us to the Caliber. We thought we had purchased an SUV, but it appears that it is a car with a hatchback. Our experience with Bryan as a salesperson leaves a lot to be desired. He did not follow through on some things. The other employees in the sales department were very friendly and helpful. To be honest, none of this would have happened to us if we had purchased a vehicle from a Ford Dealer. Over the years we have purchased numerous cars and trucks. Always received a clean vehicle and the salesman went over everything about the car/truck with us. Will I purchase another Dodge? Probably, but would not deal with Bryan again. More