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Rick Hendrick Jeep Chrysler Dodge Ram FIAT

North Charleston, SC

4.7
1,014 Reviews

8333 Rivers Ave

North Charleston, SC

29406

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Showing 1,014 reviews

February 25, 2012

My experience with this purchase was much like the last one with this dealership. My sales associate Mark Nunn deserves 6 Stars if I could. However my one mark down was with the wait to get into the busine More

by KENKLUGE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Nunn, Mark Nunn
Apr 11, 2012 -

Rick Hendrick Jeep Chrysler Dodge Ram FIAT responded

6 stars for Mark Nunn!! Thats fantastic! We appreciate your support and are making changes to speed up the car buying experience for all our customers. Our goal is to make it friendly, fast and fun! Thanks gain!

February 21, 2012

Derrick was very upfront with me from the start of my visit. He let me know my options and let me make the decisions. He wasn't pushy or intimidating. I enjoyed my visit even though it was quite lengthy. More

by Degree26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derrick
Apr 11, 2012 -

Rick Hendrick Jeep Chrysler Dodge Ram FIAT responded

Thank you so much! Nobody likes a pushy salesman, and that is not our goal! We love our happy customers!

February 13, 2012

Bottom Line!! The best new car buying experience I’ve ever had. I told Lou that I was buying this Challenger for my son who is currently a US Marine in Afghanistan and has saved every dime of his pay to More

by sommerfeldt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Baker, Lou Baker
Apr 11, 2012 -

Rick Hendrick Jeep Chrysler Dodge Ram FIAT responded

Thank you very much! Customer satisfaction is our primary goal, and it sounds like we got the job done! We work hard to do whatever we can for all of the men and women serving our great country. We thank him for his service and hope he is enjoying his Challenger!

February 05, 2012

Bryan was very helpful and presented we with several options, one of which I bought. Took several hours to get the deal done, though. Did not appreciate the tactic used to pile on extras when computing More

by KirkMdaniel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan
Apr 11, 2012 -

Rick Hendrick Jeep Chrysler Dodge Ram FIAT responded

Thank you for the review, we look forward to serving you in the future!

January 30, 2012

Louis listened to everything about what I wanted in my new Jeep. He then found me the perfect one, at the price I wanted to pay. He did not pressure me, just gave me the information to make a good, More

by Tom La Roche
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Louis Baker, Lou Baker
Apr 11, 2012 -

Rick Hendrick Jeep Chrysler Dodge Ram FIAT responded

Thank you so much! Sounds like Lou treated you just the way we like! We appreciate your business! Enjoy your new vehicle!

January 18, 2012

Bought a 2011 Jeep Wrangler and the paperwork is a complete mess. The bank calls me twice and come to find out they have completely have the wrong names and SS# on the loan application. Then a few d More

by jtkmedic
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Scott
Feb 29, 2012 -

jtkmedic responded

Add insult to injury, they seemed to have forgotten to send my paperwork to the DMV. After 30 days, I finally have the paperwork sent over night to the DMV. The lady working at the DMV told this dealership which address to send it too. This dealership sent it to the wrong place, adding another 4 days of paper mishandling. While in the DMV office, I called the dealership and told the lady of the next mistake they had made. The lady on the other line told me that I was yelling at her and threatened to hang up on me. Mind you I'm in a DMV office. I asked to speak to her supervisor and received voicemail only and left a msg. I have yet to receive a call back. This dealership has cost me an extra $300 in taxes because they could not get their paperwork together in time. If customer service was #1 with this dealership then they would have called back and offered some sort of a solution without asking. Customer service is not #1 with this place and volume movement is.

Apr 11, 2012 -

Rick Hendrick Jeep Chrysler Dodge Ram FIAT responded

Thank you for your comments. The General Manager was made aware of your concerns.

December 28, 2011

Excellent experience purchasing our 2012 Jeep Overland as a result of Lou Baker's efforts. Lou is an extremely knowledgeable sales professional. He provided an excellent demonstration of the Jeep Overland a More

by John Bigham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Baker, Lou Baker
Jan 11, 2012 -

Rick Hendrick Jeep Chrysler Dodge Ram FIAT responded

Thank you so much for your positive review!! We are happy to have people like Lou here with us. Enjoy your vehicle, and if we can help you in the future please let us know! Thanks Again!

December 08, 2011

I just purchased a 2012 Dodge Challenger RT Classic. Paul was extremely knowledge about all aspects of the Challenger. He is extremely friendly and very easy to work with. Additionally he went way out More

by STadevich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Smith
Dec 08, 2011 -

Rick Hendrick Jeep Chrysler Dodge Ram FIAT responded

We are very happy that you are enjoying your new Challenger RT! Thank you so much for giving us such a great review! Welcome to the Rick Hendrick Jeep Chrysler Dodge Ram family and Happy Motoring!!

December 02, 2011

Rob was very helpful and really knows cars. Very low key. Rob was very helpful and really knows cars. Very low key. No high preasure here. I never felt rushed. Rob even went out to the store to buy drinks w More

by sawbones88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Olszewski
Dec 08, 2011 -

Rick Hendrick Jeep Chrysler Dodge Ram FIAT responded

We realize there are alot of places to purchase vehicles in the Charleston Market, thats why at Rick Hendrick Jeep Chrysler Dodge Ram on Rivers Ave, we work harder to give you the best possible buying experience we can! Thanks Again for choosing us, and enjoy your vehicle!

November 18, 2011

My husband and I are Ford people and decided to look at a Dodge Journey. Bryan was outside when we pulled in and showed us Jeeps and the Caliber. We purchased the Caliber. It needed to be cleaned and was More

by Marie Skolasky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bryan, Mike, Drew
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