Rick Hendrick Jeep Chrysler Dodge Ram FIAT

Came in for oil change & tire rotation. Phil pointed out additional maintenance areas for my consideration. I appreciate his no pressure personal service, Great Job. out additional maintenance areas for my consideration. I appreciate his no pressure personal service, Great Job. More

Dealership lied to me and my wife. We were told we had to sign all of the paperwork and write a check before they would bring in a used vehicle that I had seen on the web from another Rick Hendrick dealershi sign all of the paperwork and write a check before they would bring in a used vehicle that I had seen on the web from another Rick Hendrick dealership. We asked and were told multiple times by 2 different people that nothing would be completed until we liked and accepted the vehicle. The vehicle wasn't ready for 3 days, when I was told one, and it had multiple problems (dents, a/c, transmission). The check had already cleared my bank before my truck was even ready to be looked at much less accepted. Then I had to miss 4 hours at work trying to jump through hoops to get my money back. Never will I shop there again and I am happily telling everyone I know the same. I do not like to be lied to. More

Since I bought my Jeep from Rick Hendrick's I have been working with Phil. Every time I go there he goes above and beyond to make sure everything is 100% and that I'm happy. I love the fact that when you b working with Phil. Every time I go there he goes above and beyond to make sure everything is 100% and that I'm happy. I love the fact that when you buy a car from Rick Hendrick's you have your own service person that you deal with all the time. This helps you build a relationship between you and your service person. Phil is just wonderful. They couldn't have picked a more perfect person to pair me up with. He takes his time and explains things to me and calls me back with updates without me having to call and check on my vehicle. Phil is such a pleasure to work with. Rick Hendricks really does take care of their customers... before and after you buy your vehicle. Thank you Phil for always going above and beyond and for always having such a positive attitude. More

Great experience. Not only got a new Jeep, I got a new friend. I love my new unlimited Call of Duty Jeep. Will spread the word. friend. I love my new unlimited Call of Duty Jeep. Will spread the word. More

I purchased a 2006 Dodge Magnum in Feb 2011. By December of that same year I began having problems with the transmission. I took it to the Rick Hendrick on rivers ave and they were supposed to rebuild the t of that same year I began having problems with the transmission. I took it to the Rick Hendrick on rivers ave and they were supposed to rebuild the transmission. It started as a one week job and ended up taking over a month because of issues on their behalf. They were unwilling to pay for the extended rental even though I had an extended warranty. They were very unconsderate of time management and knew I was getting ready to deliver a child. 6 months later the transmission fails again so i take it back in. Only to be told that there ws nothing they could do for me because my warranty had expired and the parts that were replaced was not the problem now. I got no notification about my warranty expiring because i would have purchased another one. I opted to trade it in and even with bringin 3,000 they said there was nothing they could do to help me because i was upside down in my car. This unfair and I should not have been treated this way especially snce I purchased my car from you. I was sold a lemon and now i am stuck with it. More

Jerry was excellent to work wih. He was quick to respond. He knew exactly what I wanted and helped me find the best option to fit my price range. He went out of his way to drive my new Jeep Grand Cherokee do He knew exactly what I wanted and helped me find the best option to fit my price range. He went out of his way to drive my new Jeep Grand Cherokee down to Hilton Head Island for me (at night and in the rain!!). Jerry made my car buying experience painless and easy. I would highly recommend Jerry Pannell and Rick Hendrick Jeep to everyone in the market. Great job!! More

This wasn't my first rodeo and I hope, not my last ;-) From the first contact to driving the vehicle off the lot, my experience was great. I worked with Robbie Beebe and at no point did I feel I was being From the first contact to driving the vehicle off the lot, my experience was great. I worked with Robbie Beebe and at no point did I feel I was being 'upsold'. Beebe was courteous, knowledgeable and efficient. I highly recommend you speak with Beebe when contacting Hendrick's of North Charleston. Now, I have to say, do your homework before you go to any dealer! Half the blame of an unpleasant experience is the lack of experience or knowledge on the consumer's behalf. Buying a vehicle is an important decision, research what your needs are, not just your desires. Learn the specifications about the vehicle you're wanting to purchase. Read online reviews, for both the vehicle and the dealership. Buying a vehicle can be a pleasant experience if you provide the sales person precise, educated information...if you don't, then you might as well just say to them, "tell me what car I should buy". I mean, really?!?!...they're not mind readers and you shouldn't give anyone, not even your doctor that much liberty. Ok, back off my soap box...I gotta give a shout out to the rest of the staff at Hendrick's. The other sales team were great too. We didn't just discus what vehicle I was there to purchase, we discussed music, travel, etc. The kind of casual talk that builds friendships. Cliff Panish in finance was amazing too! The only reason why I wasn't in and out of the North Charleston dealership in under 1-2 hours is because they were like hanging out with my friends. Ok, if you've made it this far through my review, then you know I had an exceptional experience buying my vehicle at Hendrick's Jeep Chrysler Dodge of North Charleston. I highly recommend them, specifically, Robbie Beebe. If you're looking to buy, do yourself a favor...read, read, read, then go there knowing what you want and for what price....don't make them guess or make yourself indecisive...neither of you will win then. More

I thought that they were excellent and Red was straight forward and to the point. They have a huge inventory of new and used vehicles. Got an excellent deal on anew Jeep Cherokee. Very pleased. forward and to the point. They have a huge inventory of new and used vehicles. Got an excellent deal on anew Jeep Cherokee. Very pleased. More

I had a very good experience with Red. He was smart about cars and easy to work with. He knew everything I asked him and took the time to work with me. about cars and easy to work with. He knew everything I asked him and took the time to work with me. More

The general manager at Rick Hendricks handled everything and made sure I was taken care of. Thanks Jeremy from the Rivers avenue location. Thank you for all you support and willingness to do what ever it t and made sure I was taken care of. Thanks Jeremy from the Rivers avenue location. Thank you for all you support and willingness to do what ever it took to make things better with my buying experience More