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Rick Hendrick Jeep Chrysler Dodge Ram FIAT

North Charleston, SC

4.7
1,001 Reviews

8333 Rivers Ave

North Charleston, SC

29406

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Showing 1,001 reviews

September 17, 2012

Came in for oil change & tire rotation. Phil pointed out additional maintenance areas for my consideration. I appreciate his no pressure personal service, Great Job. More

by hoagf
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 20, 2012 -

Rick Hendrick Jeep Chrysler Dodge Ram FIAT responded

Phil and all of us here at Rick Hendrick Jeep Chrysler Dodge Ram on River's Ave thank you for your kind words. It's our pleasure to serve you!

September 10, 2012

Dealership lied to me and my wife. We were told we had to sign all of the paperwork and write a check before they would bring in a used vehicle that I had seen on the web from another Rick Hendrick dealershi More

by patrick.ender.58
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Issac Coutler
Sep 24, 2012 -

Rick Hendrick Jeep Chrysler Dodge Ram FIAT responded

Thank you for your review. I know we have spoken on the phone about your concerns because we were eager to resolve the issue and make sure that other customers would never have a similar problem. There was definitely a communication breakdown involving this transaction. We believe no one intentionally lied to you during this transaction, we believe that some of the statements made... (Nothing would be completed until we liked and accepted the vehicle) meant something different to you than it did us. We do this type of transaction several times a week, and it is policy to have the customer do paperwork and put a deposit down on any vehicle we have to get from our sister stores or any other location other than our own. The statement, "nothing will be complete until you like and accept the vehicle" referred to the actual finalization of the deal. Meaning that we would not expect you to take delivery of a vehicle you did not like or were not satisfied with. When the vehicle came in it had a few issues that could not be resolved. We then honored your request to not take delivery and get a full refund. Because you had wrote a check, the bank had to clear the check before we could issue your refund. We apologize for any and all inconvenience that this caused you and wish you the best.

September 04, 2012

Since I bought my Jeep from Rick Hendrick's I have been working with Phil. Every time I go there he goes above and beyond to make sure everything is 100% and that I'm happy. I love the fact that when you b More

by demi107
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Sep 05, 2012 -

Rick Hendrick Jeep Chrysler Dodge Ram FIAT responded

Thank You very much for the great review! We appreciate hearing from all our customers! We are glad that you and Phil have the relationship you have. The way we see it...In Business...It's all about relationships! We look forward to serving for many years! Thanks Again!

August 16, 2012

Great experience. Not only got a new Jeep, I got a new friend. I love my new unlimited Call of Duty Jeep. Will spread the word. More

by docheno
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Susan Bell, Donny Lavassar
Aug 27, 2012 -

Rick Hendrick Jeep Chrysler Dodge Ram FIAT responded

Donny and the rest of the staff here at Rick Hendrick Jeep Chrysler Dodge Ram want to thank you for your business and the kind words! It was our pleasure to serve you!!

August 05, 2012

I purchased a 2006 Dodge Magnum in Feb 2011. By December of that same year I began having problems with the transmission. I took it to the Rick Hendrick on rivers ave and they were supposed to rebuild the t More

by crystalfelder
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Scott
Aug 27, 2012 -

Rick Hendrick Jeep Chrysler Dodge Ram FIAT responded

We are sorry you have had these problems with the pre-owned vehicle you purchased from us. All of your comments and concerns have been forwarded to our General Manager. Thank You for your comments

June 13, 2012

Jerry was excellent to work wih. He was quick to respond. He knew exactly what I wanted and helped me find the best option to fit my price range. He went out of his way to drive my new Jeep Grand Cherokee do More

by AshtonEKelley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Pannell
Jun 26, 2012 -

Rick Hendrick Jeep Chrysler Dodge Ram FIAT responded

Thank you very much for your great review of Jerry Pannell and our dealership. We are glad your experience was "painless and easy" When we say..."We Deliver".....We deliver!, we are glad to work with people outside of the Charleston area and have delivered vehicles all over the country. Enjoy your Grand Cherokee and if we can help you in the future please keep us in mind........No matter where you live!

June 08, 2012

This wasn't my first rodeo and I hope, not my last ;-) From the first contact to driving the vehicle off the lot, my experience was great. I worked with Robbie Beebe and at no point did I feel I was being More

by skewtir
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robbie Beebe
Jun 26, 2012 -

Rick Hendrick Jeep Chrysler Dodge Ram FIAT responded

Wow! Thank you so much for your review! We are thrilled that you had such a positive experince working with Robbie Beebe and the rest of the staff here. Welcome to our family of satisified customers! We will be here for you in the future! Happy Motoring!

June 06, 2012

I thought that they were excellent and Red was straight forward and to the point. They have a huge inventory of new and used vehicles. Got an excellent deal on anew Jeep Cherokee. Very pleased. More

by Nagman2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 26, 2012 -

Rick Hendrick Jeep Chrysler Dodge Ram FIAT responded

Congradulations on your new Grand Cherokee! Thank you so much for your business, and your kind workds about Red. We know that there are many places to purchase a vehicle in the Charleston area, thats why we try to have a great selection of vehicles for you to choose from. Thanks again for your review, and know that Red and all of us here look forward to serving you in the future

June 02, 2012

I had a very good experience with Red. He was smart about cars and easy to work with. He knew everything I asked him and took the time to work with me. More

by earl.bryant
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 26, 2012 -

Rick Hendrick Jeep Chrysler Dodge Ram FIAT responded

Thank you very much for your review, We are glad you had such a good buying experience with Red. Red is one of our top salesmen and he always takes time and treats his customers very well. Once again thank you again and we wish you the best of luck with your new vehicle and if we can help you or anyone you know in the future please keep us in mind.

May 28, 2012

The general manager at Rick Hendricks handled everything and made sure I was taken care of. Thanks Jeremy from the Rivers avenue location. Thank you for all you support and willingness to do what ever it t More

by Smile4me
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy J
Aug 15, 2012 -

Rick Hendrick Jeep Chrysler Dodge Ram FIAT responded

Thank you for the great review! I am glad you choose to do business with us and had a positive experience!

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