Rick Hendrick Jeep Chrysler Dodge Ram FIAT

Awesome experience - Super Service!!! Dennis was outstanding. I received a quick turnaround on getting my appointment. I was in and out dropping off the car for repairs. Dennis explained w Dennis was outstanding. I received a quick turnaround on getting my appointment. I was in and out dropping off the car for repairs. Dennis explained what would happen, when it would happen, and what communication to expect during the whole process. They found the problem, ordered parts, and got my car turned in around in one day! The whole time I would receive update texts to let me know where we were in the process. It was a pleasure working with Dennis and I would highly recommend him to anyone. More

Best car purchasing experience ever! In and out in less than 3 hours! Their customer service from their sales professional Jason Seabrook and finance manager Serena Gosset was top notch! Honest, professi than 3 hours! Their customer service from their sales professional Jason Seabrook and finance manager Serena Gosset was top notch! Honest, professional, knowledgeable, and straight to the point! Thank you all! More

Excellent buying experience. Sales person was great and helped us find the perfect Gladiator. The finance office was excellent as well. Overall outstanding place to buy a vehicle. helped us find the perfect Gladiator. The finance office was excellent as well. Overall outstanding place to buy a vehicle. More

Purchase of 2019 Jeep Compass We were very pleased with the purchase of our Jeep Compass. Our salesperson, Timothy Williamson was very knowledgeable, courteous and explained every We were very pleased with the purchase of our Jeep Compass. Our salesperson, Timothy Williamson was very knowledgeable, courteous and explained everything about the car we purchased including extra features. More

Ted in the service department kept me updated with my vehicle service. When the service was complete, they took the time to disinfect my vehicle. World class customer service! vehicle service. When the service was complete, they took the time to disinfect my vehicle. World class customer service! More

Bought a 2020 Laramie Jason was very knowledgeable about the truck, and did everything he could to make me feel comfortable and get the best deal possible. Great experience Jason was very knowledgeable about the truck, and did everything he could to make me feel comfortable and get the best deal possible. Great experience and I love my new truck More

I had a great experience at Rick Hendrick. Customer service was super. Everyone was friendly and service was fast and efficient. I’ll definitely do business there again in the future. service was super. Everyone was friendly and service was fast and efficient. I’ll definitely do business there again in the future. More

Buying a Used car I drove around the lot & a nice young lady approched us. She quickly understood our needs and showed us a vehicle. She was efficient and knowledgeabl I drove around the lot & a nice young lady approched us. She quickly understood our needs and showed us a vehicle. She was efficient and knowledgeable. More

Claudio was extremely professional and did a wonderful job while valeting my Jeep to and from my job. He brought it back 10 times better than he left with it. He also made sure to communicate with me what job while valeting my Jeep to and from my job. He brought it back 10 times better than he left with it. He also made sure to communicate with me what was going on while it was in the shop. Claudio is the definition of exceptional customer service. More

Unprofessional Explanation of Overbooking Service Called a week in advance to schedule service for oil change and tire rotation and indicated that we needed to wait since we were coming from out of to Called a week in advance to schedule service for oil change and tire rotation and indicated that we needed to wait since we were coming from out of town. Appointment was scheduled for 1:00. When checking in, we asked for an approximate wait time and were told that they weren't sure since there were two others ahead of us. I reiterated that I had a scheduled appointment and was told that others had the same appointment time. Two other customers overheard this and indicated that, they too had 1:00 appointments and they became visibly upset. They asked the advisor why multiple people were booked for the same time and the response was."I'm not sure why they do that". Another Hendrick employee then interjected that the appointments are made in a call center in NC and that the agents are paid by the appointment so they don't care if they overbook. Ultimately, our wait turned out to be reasonable, but one of the other customers rescheduled when she was told that they could not give her a time-frame because others were ahead of her. Just found the whole experience to be unprofessional and felt that the public should not have to hear about Hendricks' "dirty laundry". Company may want to reconsider scheduling criteria based on actual shop capacity. More