Rick Hendrick Jeep Chrysler Dodge Ram FIAT

Explained that I wanted my tires criss crossed when rotating. Said it 4 separate times. And they still didn't do it! rotating. Said it 4 separate times. And they still didn't do it! More

It was a pleasure working with Matthew. Such a positive experience. He answered all of my questions and concerns Such a positive experience. He answered all of my questions and concerns More

Excellent service! ! Second to none, see Matthew Harell when you stop by. He'll help you out with whatever you need! ! Second to none, see Matthew Harell when you stop by. He'll help you out with whatever you need! More

This was the worst experience I have ever had with this dealership. The Advisor that I spoke with initially had such a negative energy, just by the way she spoke with me, like she didn't want to be at work dealership. The Advisor that I spoke with initially had such a negative energy, just by the way she spoke with me, like she didn't want to be at work that morning. After waiting two weeks for an appointment and indication the need for the appointment, she asked what was I here for? I was told when I made the appointment that a I had to do a diagnostic for my stop start not working and that it would take 1-2 days. I wasn't happy but I decided to work with it. This morning I was told that it would take 3-4 days. Now who is going to leave their vehicle for that long. I was very upset and told them to just do my oil change. After I stepped out to wait for my ride because I had other appointments to keep I went back in to talk to the guys at the service desk. While trying to understand why one has to leave their vehicle for 3-4 days, that same advisor came walking over and stood behind the guy I was speaking with and decided to just insert herself into the conversation with such a nasty attitude. Telling me it's a big dealership and that they are backed up and that at the time of my appointment that it was a 1-2 days for a diagnostic and now its a 3-4 days, and the 3-4 days is for me to get in line for the appointment that I made. I was beyond infuriated. I couldn't believe that a dealership like Hendricks was conducting business this way, with no regard to their customers livelihood and means of transportation. One would have thought that when you make an appointment that is two weeks away, that you are already getting in line and not an additional 3-4 days at the dealership to get in line. Utter nonsense! She was rude and exhibited no customer service skills, or understanding on the customer's part. It was like take it or leave it. I purchased my vehicle from this dealership in 2016 and has been a faithful customer. Every service or repairs was done here. And to be treated this way, is totally unacceptable. I will never go to this dealership again, and my thoughts of purchasing another vehicle from them is out the window. Hendricks need to find a better business solution to service their customers vehicles or perform a diagnostic. Normally when I go to get my vehicle service they would check everything (brakes, tires, etc) and give me a report. Well this day 04Sep24 that did not happen, I don't need to go where my business is not required and I get treated like a problem. So, for me this the end with Hendricks and me, and I would NEVER recommend them to anyone. The young lady that I picked up my vehicle from because I did not wish to speak with the advisor, went and got my keys from her, was extremely pleasant and polite. More

Andy Lawter came through for me once again. Third vehicle bought from this dealer in the last two years. Andy and Will Smith were very helpful throughout the buying process. My son is very ex Third vehicle bought from this dealer in the last two years. Andy and Will Smith were very helpful throughout the buying process. My son is very excited to get a new truck. More

Over all the experience was smooth. Customer service was good. Loved getting the duck. I would recommend putting paper mats down on the floor when having any service completed to keep Customer service was good. Loved getting the duck. I would recommend putting paper mats down on the floor when having any service completed to keep inside of my car clean and running it through the car wash would have been nice. Whenever I had my previous car serviced they always did those things. Over all the experience was good and I will def use it again. More

Service team was fast and courteous making sure to get our commercial vehicle completed as promptly as possible. our commercial vehicle completed as promptly as possible. More

Matthew has made this car buying experience very easy! He is a great salesman and I will be referring others to him :) He is a great salesman and I will be referring others to him :) More

Zeze is the best salesperson I’ve ever had! Smooth process! Great deals! Quick Process! Smooth process! Great deals! Quick Process! More

An update: Jason Thigpen at Hendrick Jeep has continued to be a valued contributor to my family since my purchase a month ago. I didn't just buy a car - he says I didn't buy a car, I bought him - but I gen to be a valued contributor to my family since my purchase a month ago. I didn't just buy a car - he says I didn't buy a car, I bought him - but I genuinely made a true, kind, generous friend for life. I will never again buy a car from anyone else. Thank you from the bottom of my heart for sharing him with us. More