Rick Hendrick Dodge Chrysler Jeep Ram
Charleston, SC
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John Bridge was a tremendous help and professional with every question I had. John made sure I was comfortable with the deal and followed it till the end. Joel in financing was also a pleasure to deal with every question I had. John made sure I was comfortable with the deal and followed it till the end. Joel in financing was also a pleasure to deal with and processed everything in a quick and efficiently. More
Everyone made my online buying experience absolutely painless. Received what I thought was a fair offer for my trade in and price out the door on my new Ram 2500. Called on a Tuesday evening and truck w painless. Received what I thought was a fair offer for my trade in and price out the door on my new Ram 2500. Called on a Tuesday evening and truck was delivered Thursday morning. More
great experience received from AJ. I got a curtesy car to grab my kids from school and a conference room for my work meeting. This was greatly appreciated. Excellent customer interaction and engagement from grab my kids from school and a conference room for my work meeting. This was greatly appreciated. Excellent customer interaction and engagement from everyone in the service department. Was greeted every time I walked into the service dept. More
AJ in Service, and the mechanic back in the shop. Tyler Lake, have taken great. Great, GREAT care of my wife's baby. a 2003 PT Cruiser. THANKS Lake, have taken great. Great, GREAT care of my wife's baby. a 2003 PT Cruiser. THANKS More
Bought my 2017 Dodge Ram truck from Johnathon Karampelas at Rick Hendrick on Savannah Highway and got a great deal and was treated very well! Thanks a lot Johnathon! Keep up the good work!👍 at Rick Hendrick on Savannah Highway and got a great deal and was treated very well! Thanks a lot Johnathon! Keep up the good work!👍 More
Cliff in the service department was fantastic. Really took the time to show me what was going on with my truck and they fixed it in record time! This was my first time to this dealership and I defini took the time to show me what was going on with my truck and they fixed it in record time! This was my first time to this dealership and I definitely will use them for anything with my truck in the future. THANK YOU!! More
Great experience this visit. The team member ,Tyler Domiick, was very good and explained everything. Very helpful and knowledgeable. Excellent representative for Rick Hendricks company Domiick, was very good and explained everything. Very helpful and knowledgeable. Excellent representative for Rick Hendricks company More
From the purchase a year ago with the unprofessional manager who was cussing because he just didnt want to deal with it to the service department with their miserable, I hate my job, eat crap attitudes. manager who was cussing because he just didnt want to deal with it to the service department with their miserable, I hate my job, eat crap attitudes. The purchase we made last year will be our first and last from this dealer. So sick of the lack in customer service, honesty, transparency and working from a perspective of being in their customers shoes. We called Saturday due to an immediate issue with our 1 year old truck, was told to bring it in first thing Monday morning when they opened and they would check it out and take care of it. Husband takes it in and nope you didnt make an appt so itll be wednesday til we get to it. Guess yall forgot that conversation on the phone saturday. We have a decoder so we already knew what the issue was. Regardless, it’s a brand new truck that shouldn’t be having these issues and now they have myself in a position of losing business myself due to not having a car to drive. When we had our Durango 2 years ago same attitudes, told me i needed a $500 new key fob. Had the same issue with new key fob, brought back in, and they then did some research to find it was an issue with putting the key in the cupholder as a magnetic field was masking the key. That was another $140. They don’t care about your business they care about how much money they can drain out of your pocket….and to have cylinder issues on a year old truck already?!!! Unbelievable! We should have known better from the past interactions we experienced with them and then the experience with the manager when we bought the truck. We should have took our business elsewhere from the initial experiences we were already having. Lesson learned. Update, was told Wednesday we would have our truck. Nope. Still carless. More