Rick Hendrick Dodge Chrysler Jeep Ram

This dealership has no sense of urgency when i comes to getting a car repair done. My minivan has been there going on 6wks bc of Downtown flooding and wake from large trucks sent water over the intake und getting a car repair done. My minivan has been there going on 6wks bc of Downtown flooding and wake from large trucks sent water over the intake under the van. The verdict was that the engine had to be replaced. Been working with Ashley, she has been fine bc her hands are sort of tied with her parts department. Even the beginning process with the back and forth with insurance, i was having to do a lot of foot work bc everyone said they were waiting on the other to call. This is unacceptable. Now it seems we are waiting on an exhaust clap that has to be ordered and trying to get a tracking number for it, if it even exist. Communication very poor here, especially when i depend on the van for work. BUT 6 WEEKS IS CRAZY TO HAVE TO WAIT FOR SOMETHING LIKE THIS. PLEASE TRY TO DO BETTER! More

I worked with Brittany Frasier who was super professional and really knows her stuff. Everyone else I met at the dealership was also very helpful. I would definitely recommend this dealership to someone lo and really knows her stuff. Everyone else I met at the dealership was also very helpful. I would definitely recommend this dealership to someone looking for jeep or other chrysler vehicle. More

My experience was friendly & patient from the moment arriving,I'm very pleased, Thanks again 😊 arriving,I'm very pleased, Thanks again 😊 More

Awesome service by Brooklyn! Knowledgeable and friendly. Service was proded in 1/2 the estimated time. Knowledgeable and friendly. Service was proded in 1/2 the estimated time. More

Love them! Blair is my advisor! They are always kind. Fast service! Easy to schedule. Blair is my advisor! They are always kind. Fast service! Easy to schedule. More

Great job from beginning to end. Good communication. Thank you for the reminders and updates. Thank you for the reminders and updates. More

I had the worst experience with the Rick Hendrick Chrysler, Jeep, Dodge of Charleston. I traded in my car for a 2017 Chrysler Pacifica with only 47,000 miles. When I purchased it, there were a few th Chrysler, Jeep, Dodge of Charleston. I traded in my car for a 2017 Chrysler Pacifica with only 47,000 miles. When I purchased it, there were a few things that needed to be fixed. A rips in the leather, detailed, scratches, headrest for third row seat and a cup holder replaced. Most of these things were fixed but it took me having to get in touch with the used car manager Charlie. To say he was enthusiastically eager to help would be a complete joke. It took forever to get my car in and I am still missing my headrest; they said they couldn't find it because it's on back-order but I was able to find it. Right after I purchased the van, the start/stop light service light came on and wasn't working properly. The service department said it had a recall on that issue; if it had a recall why wasn't it noticed during the 160 point inspection, along with all the other things wrong with it. Then the lane departure warning wasn't working, it would say it was off but it would still jerk you back into your lane. I understand I bought a used car, but they promised to fix everything and said they did a 160 point inspection on it, then two major things happened after I bought the car. I asked the manager Charlie about giving it back to them and getting my old car back and he basically said I wouldn't want to pay the difference. They did give me a car to drive while they had mine in service, but warning lights kept coming on in that one too. Also, their car had 3/4 of gas in it and they brought mine to me with 76 miles left until empty. If you want good customer service and a dealership you can call and not feel as though you are annoying them, then DON'T go here. Very disappointed in the whole experience. Will not go back. One positive was the finance guy, he was super friendly and helpful during the process. More

John Bridge was a tremendous help and professional with every question I had. John made sure I was comfortable with the deal and followed it till the end. Joel in financing was also a pleasure to deal with every question I had. John made sure I was comfortable with the deal and followed it till the end. Joel in financing was also a pleasure to deal with and processed everything in a quick and efficiently. More

Jeff Jarvis was a huge help with getting my new 2022 Ram 2500 Tradesmen and at a great price. The entire process was easy. Thanks Jeff!! 2500 Tradesmen and at a great price. The entire process was easy. Thanks Jeff!! More

Everyone made my online buying experience absolutely painless. Received what I thought was a fair offer for my trade in and price out the door on my new Ram 2500. Called on a Tuesday evening and truck w painless. Received what I thought was a fair offer for my trade in and price out the door on my new Ram 2500. Called on a Tuesday evening and truck was delivered Thursday morning. More