Rick Hendrick Dodge Chrysler Jeep Ram

My Chrysler Aspen was due for 60,000 mile maintenance-called Monday for app't for Wed afternoon to leave car overnight w/arrangements for rental car. It was not ready on Thurs afternoon - la maintenance-called Monday for app't for Wed afternoon to leave car overnight w/arrangements for rental car. It was not ready on Thurs afternoon - later found out that they did not start work on it until late in the afternoon - was told this a.m.(Fri) that it would probably be ready by 2pm this afternoon - then it would be 4pm - I will finally get it tomorrow with the air cond problem still not resolved - seems that making an app't does no good - if someone comes in and waits for their service - they are served before vehicles already waiting - she told me this today. Audrey is very helpful and courteous however there is some problem with how repairs/service is handled (this is big $$ - around $800.00+.) Will think twice about leaving it in the future - will just sit in the waiting area all day if it takes to stay on them - will definitely consider another dealer when shopping for our next new car. Service is a BIG factor when spending a lot of $$ for a new car!! More

To Whom It May Concern: I recenty met Jeff Jarvis when To Whom It May Concern: I recenty met Jeff Jarvis when my agency purchased two(2)new Dodge Ram pick-ups from Rick Hendrick's. I realized then, tha To Whom It May Concern: I recenty met Jeff Jarvis when my agency purchased two(2)new Dodge Ram pick-ups from Rick Hendrick's. I realized then, that no one has ever been as helpful in purchasing an automobile as Jeff. I knew that if I ever bought a vehicle on a personal basis, it would be from Jeff. So, a few months later, when my father-in-law was interested in a new truck, I immediately recommended Jeff and Rick Hendrick's. My father-in-law bid several agencies back and forth and as with the agency purchase, Jeff proved to be the winner. So when my wife and I decided to find a more fuel-efficient vehicle, we knew where to begin. We arrived at the dealership in Charleston on May 7th, just before lunch. After several hours of catering to our needs, Jeff found the perfect car at an affiliate dealership in North Carolina. By 10 AM on the following day, my wife was driving off the lot in the "perfect car." Jeff has already received my recommendation to several emplpoyees and friends that are in the market for a new car. Jeff has managed to make car-buying a pleasurable experience, something I have personally, never enjoyed. I will continue to business with Jeff Jarvis and Rick Hendrick's and will continue to refer his name and the dealership name. Thanks again. Sincerely, Jason Chapman Walterboro, SC More

Our daughter and son in law's Jeep Cherokee (which we gave them) has been having the engine light come on. A dealer in Columbia SC told them they would have to disassemble the engine to fix it for ~ $300 gave them) has been having the engine light come on. A dealer in Columbia SC told them they would have to disassemble the engine to fix it for ~ $3000-$4000. I offered to swap them vehicles and bring it to RH Dodge's service department for them to see if you could fix it. I think you went the extra mile diagnosing the problem and then fixing it and keeping me informed. Your staff knows me and that I'm picky about my vehicles and to my knowledge have never taken advantage of me. For that I am grateful. More

While we have been consistently extremely pleased with service in the past, we were somewhat less than pleased this time. This was our first experience with the new (to us at least) express service. Josh service in the past, we were somewhat less than pleased this time. This was our first experience with the new (to us at least) express service. Josh took our information and did not write it down while we were there as is usually done. Because the service ticket (final bill) did not note it, we were not sure our tires had been topped up with nitrogen as we had requested (although he indicated that he thought they had been). Because of a misunderstanding on the phone, Josh did not order the new windshield washer motor he called us to suggest. This was particularly difficult to understand because we talked about when the part 50014021294 would come in the following day and what time the car would be ready. Because of this, we will have to return next week to have this done. In addition, we were sorry to find the car had not been washed as it usually is. This is a feature we particularly like. More

they should not advertise a wash job with aservice,and not do it. this has happen to me on the last two services at your dealership. the washing machine is broke, was the coment.it wasent the advisors fau not do it. this has happen to me on the last two services at your dealership. the washing machine is broke, was the coment.it wasent the advisors fault.if they would have used some of their resourses from the improvemts on the dealership& applied it to equipment, i wouldnt be sending this. my last two trucks have been dodges. next time? More

Cedric Toomer was extremely pleasant and helpful. Even though I didn't purchase the vehicle, I enjoyed the experience. He was very knowledgable, friendly, and non-pressuring. I would highly recommend visi though I didn't purchase the vehicle, I enjoyed the experience. He was very knowledgable, friendly, and non-pressuring. I would highly recommend visiting the dealership, ask for Cedric, I know I will be back in when I'm ready to purchase my next vehicle. More

I have been taking my truck to Harry for quite some time now for service. He is always friendly and takes good care of me and my truck. It is still running like new with 150,000 miles on it. He is the on now for service. He is always friendly and takes good care of me and my truck. It is still running like new with 150,000 miles on it. He is the only one I take it to. I would recommend him to anyone. More

I was treated with the upmost respect and kindness from the first day I stepped into the dealership to the time I left with my reparied car. All involved went beyond the call of duty to help me out. Thank the first day I stepped into the dealership to the time I left with my reparied car. All involved went beyond the call of duty to help me out. Thank you Al and Kurt---you were lifesavers! I would highly recommend you, by name, to anyone who needed your services. More

My wife and I have never had customer service like Rick Hendrick Dodge's Service Dept. Frankly, I cannot ever see myself using anyone else. Adurey communicated the status of the vehicle to both myself and Hendrick Dodge's Service Dept. Frankly, I cannot ever see myself using anyone else. Adurey communicated the status of the vehicle to both myself and my wife, kept records of needed repairs and reminded us each time we brought the car in of what repairs still needed to be completed. As a result, our 2005 Dodge is like new again. We plan to buy a car soon and it will be at Rick Hendrick Dodge. More

I have been getting my car serviced here for more than a year and have never been disappointed once. The staff is alway very courteous and goes above and beyond to ensure that I am driving a safe vehicle. I year and have never been disappointed once. The staff is alway very courteous and goes above and beyond to ensure that I am driving a safe vehicle. I am especially impressed with the overall wait time (or lack there of) with my oil changes whether it is during the week or on the weekends. I will always bring my vehicle here to for anything I need. More