Rick Hendrick Dodge Chrysler Jeep Ram

On Monday we called and made an appointment for Tues. @ 10AM. Tues. morning at 10AM the Jeep was delivered to the service department (to leave until Wed.) with the request to change the oil, check why coo 10AM. Tues. morning at 10AM the Jeep was delivered to the service department (to leave until Wed.) with the request to change the oil, check why coolant was leaking and funny noise in transmission. They said they would call that afternoon and let us know what the problem was. We received no call on Tues. and finally called the service dept. on Wed. morning to see what was going on. Mr. Hammond told us that they did not even look at the car on Tues. and he was trying to work it in for Wed. This is very disappointing and hard to work around minus one car in the household. With the cost of repairs, the hassle is not worth the trouble and will seek someone else to service our vehicles from now on. We have bought 2 cars from this dealership but will go some place else to purchase our next car! I can not rate the quality of work b/c after 24 + hours the car is still just sitting there!!!!! More

Incredibly friendly and accomodating staff. They all went the extra mile to make sure I was satisfied and well taken care of. I couldn't have designed a better car buying experience. went the extra mile to make sure I was satisfied and well taken care of. I couldn't have designed a better car buying experience. More

I was greeted with a pleasant smile and Mr. Fanning seemed genuinely interested in assisting me. He explained everything to my satisfaction and gave me his full attention. He treated me with courtesy a seemed genuinely interested in assisting me. He explained everything to my satisfaction and gave me his full attention. He treated me with courtesy and respect. More

I took my car in on Friday, July 8, because the driver's side window would not go up or down. It was late in the day, so I said I could leave it overnight. On Saturday I did not hear from Audrey Kirkland, side window would not go up or down. It was late in the day, so I said I could leave it overnight. On Saturday I did not hear from Audrey Kirkland, so I called and left a message. On Monday, I called again and got Audrey's voice mail, so I called back for the general service number. The young man that I got said my car was still not ready. I had to leave on a business trip that day, so left all my information with my husband to check with Audrey on Tuesday. Apparently Audrey called later on Monday to say that the car was finished. Since Audrey had not called to let me know how much the repair would be it was a bit of a shock that the bill was $499.86. I understand that the service department was very busy, but a heads up on Saturday or early Monday morning would have been nice. More

This is the first service on my new truck that I purchased from this dealer and everyone in the service department is great. I have been there a couple other times for service on my old truck and th purchased from this dealer and everyone in the service department is great. I have been there a couple other times for service on my old truck and they were very friendly as well. All the work that I requested, plus a recall and a few bulletins, were completed in the time promised and I am very pleased. It is nice to have great service to back up the sales process! More

As usual the work was done correctly and in the shortest time possible. This I can always depend on. I have been usinging Rick Hendrick Dodge since switching back from Ford about three cars ago. time possible. This I can always depend on. I have been usinging Rick Hendrick Dodge since switching back from Ford about three cars ago. More

I went in for an oil change. It was quick, the employees were friendly and it was an overall great experience. The waiting room was very clean and comfortable as well. were friendly and it was an overall great experience. The waiting room was very clean and comfortable as well. More

I purchased my van from Hendricks Dodge thirteen years ago and have always appreciated both the competent and the Friendly service. Please don't change anything. M.B. MacGregor ago and have always appreciated both the competent and the Friendly service. Please don't change anything. M.B. MacGregor More

Repair was warranty work after waiting for an ordered part. Installation was accomplished in a timely manner and Harry Evans was his usual competent self in handling the particulars. part. Installation was accomplished in a timely manner and Harry Evans was his usual competent self in handling the particulars. More