Rick Hendrick Dodge Chrysler Jeep Ram

I recently purchased a 2011 Dodge charger from this dealership. Bernard Jackson did such an awesome job. From the very first phone conversation, I was able to relax a little because I really felt that dealership. Bernard Jackson did such an awesome job. From the very first phone conversation, I was able to relax a little because I really felt that he was trying do all he could to make the deal work. Everything about Bernard was great. He was so relaxed. There was no pressure at all. Every promise that he made, he fulfilled during the purchase and after. I would totally refer people to him. Its always a pleasure to meet people who really care about people. Totally Expecting nothing but the best for Bernard Jackson. Blessings to him! More

Staff here was not helpful at all, they basically pushed us right out the door. You would think they would try to do anything they could to find a vehicle to sell to you but it was like they didnt want to m us right out the door. You would think they would try to do anything they could to find a vehicle to sell to you but it was like they didnt want to make money. They were extremely rude and when they couldnt give us what we wanted they had no explination nor took the time to explain other options to us. It felt like they were too good to sell us a car. Which is sad for them because we went to another dealership and they put us in exactly what we wanted and made us feel right at home. I have never been treated with such disrespect the whole time we were there the guy had an attitude even while filling out our paperwork when it came time for him to do his part and type it in the computer he moaned and groaned the whole time over an email address. Either he was ready to leave or was having a bad day and took it out on his customers. We had an appointment with Nate who sent us to Skeet because we bought our previous car from him but he was already busy with a customer so he pushed us on to Allen (cant remember last name) and he rushed through everything no explination given and never tried to work out other options with us he was going to get a 2 car sell from us and completely disregarded the fact that he was in customer service. I will not recommend this dealership to anyone who is interested in buying a car. They honestly dont deserve our business. When i contacted the manager he even had an attitude and basically stood up for them even though the policy is that the customer is always right....ive been to my share of car dealerships even the little hole in the wall ones and this experience was definately a night mare. Customers are supposed to come first and treated with respect and that isnt what your going to get if you go here. More

My wife and I were very pleased with the process of buying our new Jeep, we did not feel pressured into buying. We took a trip last weekend to the Washington DC area for our granddaughters birthday and buying our new Jeep, we did not feel pressured into buying. We took a trip last weekend to the Washington DC area for our granddaughters birthday and were very pleased with the ride and performance of the Jeep. To quote my wife " this car is fun to drive", I found this true as well. I have talked to the salesman that sold us our car 4 or 5 time since the sale and he has been very pleasant. This is the 7 Chrysler vehicle bought and the 5 from Rick Hendricks. You all must be doing something right ! We are very pleased with our vehicles. More

Called ahead of time to see if the specific vehicle I wanted was on the lot to look at. Was told there were 3. Drove to the dealership and magically the 3 cars disappeared. Asked for a list of cars that wanted was on the lot to look at. Was told there were 3. Drove to the dealership and magically the 3 cars disappeared. Asked for a list of cars that were on the lot that fit the description of the Jeep I wanted. Was told no such list was available. The ONLY way to see if the car I wanted was available was to wander around the lot aimlessly . I was told they could "get" the car I wanted from some unknown place for a $500 transfer fee. When asked what the cost of those "found & transferred " vehicles was told "we could work with your budget". Um, no....I'm not going to pay $500 to transfer in a Jeep when I have no idea what the cost is and no chance of seeing it in person first before I pay $500 (which is not refundable). Was told it was cheaper to purchase a NEW Jeep instead of a pre-owned but NEVER given the price of a NEW one. Total waste of time. This is your typical shady, cheesy sales tactics style dealership. I drove 2.5 hours to a dealership in Hilton Head to purchase the Jeep I wanted and had an AMAZING experience. Your Loss Hendricks. More

horrible experience: lost an hour of my life at horrible experience: lost an hour of my life at dealership.... never shown vehicle I requested to see... was told they could not help me! ( purchase horrible experience: lost an hour of my life at dealership.... never shown vehicle I requested to see... was told they could not help me! ( purchase vehicle) needless to say their competition sold me the car i wanted . More

I bought a car from your staff a few days ago. I feel compelled to write and tell you that Casi Maul is a true gem. I have worked with him several times and the level of service he provides is something compelled to write and tell you that Casi Maul is a true gem. I have worked with him several times and the level of service he provides is something you should be proud of. As I was signing my paperwork Casi had my car pulled next to the one I was trading in and he was unloading things from one vehicle to the other. Casi even put my childs car seat in the vehicle. When I went out to see my new car there were only a few personal items left for me to move over. Did I mention it was raining? Casi greeted me with a smile shook my hand congratulated me on the new purchase and said I hope you don’t mind but I moved some of your things over for you. I put the car seat in the middle like you had it in the other car is that okay. Casi continued to show me some unique features about the vehicle and wished me well on my way out. Did I mention is was 8:30pm by the time I left? Other people to mention both Danny and Scott are great to work with. I will keep sending folks your way for vehicle purchases. I commend you on your leadership because it truly shows with the level your staff performs at. Thank you to you and your team for making my car buying experience a pleasure. This means a lot from someone who dislikes car shopping. More

I visited this dealership in response to viewing their used cars in AutoTrader. Of course, as expected, they tried to low ball my trade. After spending 4 hours at the dealership, I drove home in a 2009 Do used cars in AutoTrader. Of course, as expected, they tried to low ball my trade. After spending 4 hours at the dealership, I drove home in a 2009 Dodge Journey. The dealership charged me extra to have it "certified". The car was a complete lemon. It had CV joint issues, a gouged tire, and a chirping engine that smoked. How could they have missed all that in inspecting the car? I drove it back on the next business day. I spent 8 hours as the salesman repeatedly tried to track down keys to alternate vehicles. The listed internet prices all included discounts that don't apply to the average customer. The result was I got a car with only one key of the two promised (still 'unable' to locate the second key) and no flexibility on the car's price. I had asked for my trade in back and they refused, which forced me to find SOMETHING on their lot to buy. You know that ripped off feeling you stereotypically get about dealerships? They have it. I called today asking about the key and was blown off. They don't care once they have your sale. More

Best experience ever in buying a car...ill always go back to them and send everyone there to buy a car! Hands down just awesome! to them and send everyone there to buy a car! Hands down just awesome! More

These guys were very helpful helping me find a new car and offered a great experience and a good deal. Bought a great car from them. and offered a great experience and a good deal. Bought a great car from them. More

This dealership is highly recommended by me because of my salesman Otis Green. He did a awesome job with helping me pick out the car that I wanted at the price I wanted to pay. If I had to do it over again I salesman Otis Green. He did a awesome job with helping me pick out the car that I wanted at the price I wanted to pay. If I had to do it over again I would go to same dealership. More