Rick Hendrick Dodge Chrysler Jeep Ram

HORRIBLE TREATMENT I have never been treated WORSE at any car dealership. Had a deal pending on a car, no return phone calls, they kept telling me a manager was going to I have never been treated WORSE at any car dealership. Had a deal pending on a car, no return phone calls, they kept telling me a manager was going to call me, then I find out they sold the car out from under me!! Most disrespectful awful treatment ever. When I went in to confront them the sales manager would not come out to speak to me. HORRIBLE DEALERSHIP!!! DO NOT BUY ANYTHING FROM THEM!!! More

Barrett Brown did a great job selling me my Jeep I bought a 2014 Jeep Grand Cherokee with the turbo diesel. Barrett fought to get me a really good deal, and he made the process quick and painless. I bought a 2014 Jeep Grand Cherokee with the turbo diesel. Barrett fought to get me a really good deal, and he made the process quick and painless. I highly recommend him and the people at Rick Hedrick Dodge. More

Great Experience It was a pleasure working with Rob. He was honest, upfront and I felt like he had my back. He was very well informed about the product. Thanks, Rob! It was a pleasure working with Rob. He was honest, upfront and I felt like he had my back. He was very well informed about the product. Thanks, Rob! More

Car buying made easy! We recently purchased a new Jeep from Rick Hendrick in Charleston, SC. Hugh Laughlin made everything so painless. We really appreciate his efforts i We recently purchased a new Jeep from Rick Hendrick in Charleston, SC. Hugh Laughlin made everything so painless. We really appreciate his efforts in finding us the right car and how easy he made the process. Teresa Fletcher went above and beyond as a manager. We thank you. More

Wonderful Experience! My wife and I saw a great jeep become available at Rick Hendrick. We called on a Friday evening and asked if they would be able to have the vehicle a My wife and I saw a great jeep become available at Rick Hendrick. We called on a Friday evening and asked if they would be able to have the vehicle available for us to check out. They not only had the vehicle up front and ready for us to look at, they also had a wonderful salesperson there to answer any questions. No hassles, no pressures, just great customer service. We loved the car, but frankly it was the end of a busy work week and we were exhausted. It made no difference because the superb staff was proficient, professional, friendly, and guided us through the process in a quick yet thorough manner. I have bought many cars in the past - this was my best experience by far. I can't speak for all dealerships, but for Rich Hendrick I can definitely say the days of dreading to go to a dealership and being pressured by smarmy car dealers is over. It has been replaced by professionals that take pride in providing excellent customer service. Don't take my word for it, go find out for yourself! More

Customer Oriented Staff After weeks of talking with various sales people from multiple dealerships locally and out of state we decided to work with Mark and the Hendrick Dodg After weeks of talking with various sales people from multiple dealerships locally and out of state we decided to work with Mark and the Hendrick Dodge dealership. As soon as we walked up to the building we were greeted and someone stayed with us through the whole car buying process. Great people to work with and willing to help find something within your budget. More

Do not recommend the sales department Through the whole experience I had 3 different sales people and each one I had to start over with the information provided to the previous sales perso Through the whole experience I had 3 different sales people and each one I had to start over with the information provided to the previous sales person. They lost information emailed to them that was provided at least 6 times or more and we ended up having to deal with the sales manager. This holding up the entire deal and we ended up staying until after 11PM to sign papers that should have been ready prior to us showing up. At completion of all legal forms the car was not filled with gas as promised and missing a key. We were told we would receive both the next day and someone would come to us. This did not happen and there was no contact from the dealership for a couple of days until we contacted the dealership. We had to go to the dealership and then wait for 30 minutes to have the car gassed up. While waiting we were asked again for the same exact information that we had provided at least 6 previous times. Throughout the entire ordeal not once was the car explained as to features, functions or operations. More

Scam artist-r-us A most horrible car buying experience. Especially with the sales manager (conveniently reneged on the agreement to leave were the price of the car and A most horrible car buying experience. Especially with the sales manager (conveniently reneged on the agreement to leave were the price of the car and then was willing to "loose the sale" over the argument), and the financial officer who executed the actual closing of the sale ( tried to force an expensive extended warranty on me as if it was a required part of the deal; displayed several 'slight of hand' maneuvers contrary to my specific instructions- I.e. Making the loan 63 months v. 60 months; calling several days later saying the card I used for the down payment had to be "rerun" because of some "mistake" on their part, and that I had to fill out additional paperwork; all very suspect and "scam-esque"). Both individuals were either grossly incompetent or very crafty, conniving and untrustworthy. I will not ever buy another car from the Rick Hendrick dealership. More

Great Car & Professional Service Our almost 2 hour drive from Savannah to Charleston, SC was worth the trip. We got a awesome car with a great and professional service from Nick Long Our almost 2 hour drive from Savannah to Charleston, SC was worth the trip. We got a awesome car with a great and professional service from Nick Long & Cedric. The price was reasonable and Cedric was kind enough to give us a small discount on the final price. The service dept. did a good and quick job on fixing the alignment of the car. The employees at this dealership were courteous and friendly. It was a pleasure doing business with them and I would definitely come back for my next car purchase and will proudly recommend this dealership to anyone. I have to also, thank Ashley Otto for following up with our appointment with emails and phone calls. The only problem we have with the purchase of the car is that we noticed (after we got back to Savannah) that the car did not have a Owner's Manual and Navigation Manual. I contacted Mr. Cedric the next day and he said he would find one for us. We are still waiting and I hope Mr. Cedric did not forget our request:) Keep up the good work and God bless you all! Mrs. Liz Nazareth More

Got a Challenger I knew I wanted a Challenger when I flew back to see my dad over the holidays last year and picked one up as a rental. Christian made it easy for me. I knew I wanted a Challenger when I flew back to see my dad over the holidays last year and picked one up as a rental. Christian made it easy for me. Test drive, run down on specs. Didn't get hassled. Didn't get any high pressure nonsense. With the sole exception of a hiccup in installing some brake pedal upgrades (they were in trunk in box, just not installed) Everything went smoothly. I came back same day and the popped them on for me. No issues. Otherwise it was the smoothest vehicle purchase I've ever done. More