Rick Hendrick Dodge Chrysler Jeep Ram

Service Department Failed Trip I went to the service department morning for my appointment arriving 15 minutes early for a 20,000 mile service for my one-year-old Ram 1500 Sport. I I went to the service department morning for my appointment arriving 15 minutes early for a 20,000 mile service for my one-year-old Ram 1500 Sport. I also had a notification of a rear passenger brake light out on arrival I discovered it was the third brake light. I was informed that white aren't covered under my warranty anymore even though the truck is only one-year-old. After a couple hours I'll check with the service advisor to figure out when my truck was going to be ready and was told that I was going to be the next one in and it would only be another 2 1/2 hours. The appointment was scheduled for me to wait. The service advisor did not ask or confirm my situation. It ended with me waiting another 15 minutes to get my truck back after I told him I can't wait that long. Also I discovered that 3rd brake light failure is very common in these trucks because of foam gasket failure which would be covered under warranty. Thankfully I found out how the service department there operates before I made the decision on buying a new 2500 series truck. I know what brand I won't be buying. More

Dishonest, Gave all my information on a trade, picked out a vehicle online, had all information necessary to appraise my vechicle. I was told we are very close. Gave all my information on a trade, picked out a vehicle online, had all information necessary to appraise my vechicle. I was told we are very close. Tricked me into coming in only to get the runaround. Wanted to give me wholesale on my vehicle and retail on theirs. Gave me a sale order and was $10,000 higher than discussed on the phone. No wonder there were no other customers in the showroom at 3:00 Friday afternoon. Why do dealerships treat people like that? More

HORRIBLE TREATMENT I have never been treated WORSE at any car dealership. Had a deal pending on a car, no return phone calls, they kept telling me a manager was going to I have never been treated WORSE at any car dealership. Had a deal pending on a car, no return phone calls, they kept telling me a manager was going to call me, then I find out they sold the car out from under me!! Most disrespectful awful treatment ever. When I went in to confront them the sales manager would not come out to speak to me. HORRIBLE DEALERSHIP!!! DO NOT BUY ANYTHING FROM THEM!!! More

Barrett Brown did a great job selling me my Jeep I bought a 2014 Jeep Grand Cherokee with the turbo diesel. Barrett fought to get me a really good deal, and he made the process quick and painless. I bought a 2014 Jeep Grand Cherokee with the turbo diesel. Barrett fought to get me a really good deal, and he made the process quick and painless. I highly recommend him and the people at Rick Hedrick Dodge. More

Great Experience It was a pleasure working with Rob. He was honest, upfront and I felt like he had my back. He was very well informed about the product. Thanks, Rob! It was a pleasure working with Rob. He was honest, upfront and I felt like he had my back. He was very well informed about the product. Thanks, Rob! More

Car buying made easy! We recently purchased a new Jeep from Rick Hendrick in Charleston, SC. Hugh Laughlin made everything so painless. We really appreciate his efforts i We recently purchased a new Jeep from Rick Hendrick in Charleston, SC. Hugh Laughlin made everything so painless. We really appreciate his efforts in finding us the right car and how easy he made the process. Teresa Fletcher went above and beyond as a manager. We thank you. More

Wonderful Experience! My wife and I saw a great jeep become available at Rick Hendrick. We called on a Friday evening and asked if they would be able to have the vehicle a My wife and I saw a great jeep become available at Rick Hendrick. We called on a Friday evening and asked if they would be able to have the vehicle available for us to check out. They not only had the vehicle up front and ready for us to look at, they also had a wonderful salesperson there to answer any questions. No hassles, no pressures, just great customer service. We loved the car, but frankly it was the end of a busy work week and we were exhausted. It made no difference because the superb staff was proficient, professional, friendly, and guided us through the process in a quick yet thorough manner. I have bought many cars in the past - this was my best experience by far. I can't speak for all dealerships, but for Rich Hendrick I can definitely say the days of dreading to go to a dealership and being pressured by smarmy car dealers is over. It has been replaced by professionals that take pride in providing excellent customer service. Don't take my word for it, go find out for yourself! More