Rick Hendrick Dodge Chrysler Jeep Ram

WORST SERVICE EVER Bought a 2018 Dodge Ram 3500...first problem was wheel flair was coming off....took over 2 months to finally get it fixed. There were a few other prob Bought a 2018 Dodge Ram 3500...first problem was wheel flair was coming off....took over 2 months to finally get it fixed. There were a few other problems that were not taken care of professionally. Finally sick of all the BS and traded for a new Ford after only 8 months, NO SERVICE AFTER THE SALE!!!! Be aware before you buy. More

Poor customer service Dropped my Chrysler 300c off for 8:45 am APPOINTMENT for 60,000 mile maintenance and was told that it would be ready by 4pm. Because I took their shut Dropped my Chrysler 300c off for 8:45 am APPOINTMENT for 60,000 mile maintenance and was told that it would be ready by 4pm. Because I took their shuttle to return home, I phoned at 2:30pm to see if repair was on schedule. Was told that my car did not have an appointment & was just being brought in for service, probably not to be finished by the end of day - this delay due to the fact that I didn't have an appointment and had to be fitted in. I spoke with the manager who agreed to have my car ready by the end of day. My frustration is due to the fact that last year's visit to this dealer returned my car to me with a missing side view mirror. My cruise control hasn't worked in 2 years despite expensive visits to repair it. The people are nice, service is disorganized and unremarkable. The young lady who scheduled our appointment had an attitude. More

Awesome Very informative and very quick... No problems with warranty info or any run-around... Took my truck in and fixed it without any problems...way better Very informative and very quick... No problems with warranty info or any run-around... Took my truck in and fixed it without any problems...way better than north Charleston outfit.. I very highly recommend this west Ashley outfit More

First new truck purchase No nonsense, fast friendly service, best car buying experience I've had yet. They listened to my wish list and price and made it happen quickly. No nonsense, fast friendly service, best car buying experience I've had yet. They listened to my wish list and price and made it happen quickly. More

Very happy hard working single mom I work very hard and never thought that I could get approved for a used car. I met Brandon Wilson and Nick long and now I'm driving a 2018 Dodge journ I work very hard and never thought that I could get approved for a used car. I met Brandon Wilson and Nick long and now I'm driving a 2018 Dodge journey. Please, don't hesitate I was told no at other places but RICK HENDRICKS DODGE said yes. Darrah L. More

Awesome Saleswomen!! Professional to the tea! Brittany Frasier was the saleswomen that my wife and I saw at the Savannah Highway location Saturday 06/09/2018. She was such a breath of fresh air. T Brittany Frasier was the saleswomen that my wife and I saw at the Savannah Highway location Saturday 06/09/2018. She was such a breath of fresh air. There was no pressure from her. She made our visit very pleasant. We were able to purchase a 2018 Dodge Caravan with Brittany's expertise. She took the time to explain all aspects of the vehicle and she fully understood our unique situation. Awesome experience and highly recommended! More

No pressure. I inquired about a Ram 1500 Tradesman online, and was contacted by Aurelia "AG" Goloborodko. She took the time to understand what I wanted, and found I inquired about a Ram 1500 Tradesman online, and was contacted by Aurelia "AG" Goloborodko. She took the time to understand what I wanted, and found the exact truck I was looking for. The sales manager worked with me to get a payment I was comfortable with. This was the first time in 11 years I have bought a car from a dealer, and this time was a lot more relaxed. More

Incompetent salesman I contacted this dealership spoke with Tony Kemp Who was the most arrogant uninformed salesman I’ve ever come in contact with the Hendrick dealership I contacted this dealership spoke with Tony Kemp Who was the most arrogant uninformed salesman I’ve ever come in contact with the Hendrick dealership are great dealerships to deal with this person is the worst More

Professional! No Pressure!! Having had a bad experience with another Jeep dealership months before, I arrived at Rick Hendrick’s having prepared myself to be hassled, lied to and Having had a bad experience with another Jeep dealership months before, I arrived at Rick Hendrick’s having prepared myself to be hassled, lied to and uniformed. Was I ever wrong!! My salesman, Tony Kemp, handled the sale with the utmost professionalism, was knowledgeable of the Jeep I was looking for and never tried to pressure me into buying something I wasn’t going to be happy with in the long run. Kudos to the sales manager and all involved! After my purchase there was a slight problem with the installation of the luggage racks and Tony sent me home in a rental and when the work was complete brought my Jeep to me 70 miles away! THAT’s SERVICE! I would HIGHLY recommend Rick Hendrick’s Dealership on Savannah Highway and will certainly look forward to purchasing any future vehicles with them! More

Overall Experience at this dealership My son and I visited multiple dealerships several weeks ago during my visit to Charleston, SC from Houston, Texas. He had talked about wanting a diffe My son and I visited multiple dealerships several weeks ago during my visit to Charleston, SC from Houston, Texas. He had talked about wanting a different vehicle and we had stopped at Lexus, Toyota and finally stopped at Rick Hendrick Dodge Chrysler, Jeep Ram for a Grand Cherokee Jeep Cherokee. The experience was shattered by the sales manager, Ossie Davis. We had a wonderful sales person, Kate who is a rookie and tries very hard to meet our expectations. She even shared with us that she hasn't met her quota and is behind. We wanted to really helped her. Jon Taylor was her sales manager and he was great. During the transaction when knowing that they couldn't meet our monthly payments, they send another sales manager, Oasis Davis. He introduced himself as the sales manager and proceeded to explain the terms and the vehicle. When questioned by me as to why he was there and not Jon Taylor, he says that he is there to make sure I understand the terms and the entirety of the vehicle. I explained to him that this is not my first time buying a vehicle (just bought a Lexus 6 months ago in Houston) and inquired why he is taking over from Jon Taylor. He explained again that he was there to explain to me the contract. I got angry and asked him if he could meet our terms and that if he is not able to do so, that we will end the discussion and walk out. I apologize to Kate. Oasis excused himself and left. Yes, I was mad and angry that the ridiculous sales tactic to bring someone that have not been in our discussion to explain the terms. I will not buy another vehicle and will tell everyone about their sales tactic. Jon later came and apologize for the lack of professionalism. I can be reached at 281-830-8200 if needing more details. More