Rick Hendrick Chrysler Dodge Jeep RAM Duluth - Service Center

The past visit was not terrible. In every other encounter an appointment meant nothing and express meant 4 to 6 hours. There was absolutely no consideration given for my time. The fr In every other encounter an appointment meant nothing and express meant 4 to 6 hours. There was absolutely no consideration given for my time. The front end alignment they did was sub standard leaving the steering wheel off center. The car also tracked right and it was 5 hours before they began work. More

The service I needed was addressed very quickly. I appreciated how clean my Jeep was returned to me. I appreciated how clean my Jeep was returned to me. More

Great place for service and friendly people. They really are great people that are very honest. They really are great people that are very honest. More

Waiting time for service took too long. Only express oil change I had to wait 2 1/2 hours. Only express oil change I had to wait 2 1/2 hours. More

Service advisor was accommodating. Tech got the job done right at first attempt. No complaints. Tech got the job done right at first attempt. No complaints. More

I love the people at this dealership, they are very helpful. Great attitudes even on a cold windy Saturday. helpful. Great attitudes even on a cold windy Saturday. More

The service department works hard to coordinate timely vehicle repairs, despite ongoing parts supply issues, even finding and getting approval to use alternative sourcing. vehicle repairs, despite ongoing parts supply issues, even finding and getting approval to use alternative sourcing. More

Great customer service as I was in and out as promised. Montae was courteous and gave me updates from start to finish on my vehicle. Montae was courteous and gave me updates from start to finish on my vehicle. More

My service was quick and everyone was friendly and courteous. I’ve been a customer since 2018 and I don’t plan on leaving! courteous. I’ve been a customer since 2018 and I don’t plan on leaving! More

Montae at the Service Center was a total professional with handling my case. I was a walk-in and he still ensured my vehicle would be looked at. He also kept his cool when I became hangry waiting for the with handling my case. I was a walk-in and he still ensured my vehicle would be looked at. He also kept his cool when I became hangry waiting for the service manager for a diagnostic test drive. As usual, the sound I was hearing was barely audible. Nonetheless, Darrell assured me that he would have my car inspected on the next business day. As promised, the issue was identified and repaired. Pleasantly pleased with the service provided by Montae and Darrell. More