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Rick Hendrick Chrysler Dodge Jeep RAM Duluth - Service Center

Duluth, GA

4.2
3,335 Reviews

3,335 Reviews of Rick Hendrick Chrysler Dodge Jeep RAM Duluth - Service Center

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April 11, 2022

Put a battery in without the ok. My husband had said no and because I wasn’t specific she assumed the ok. I listened to the recording. More

by WSNIPES0721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Aleshia Kincade
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

April 10, 2022

They were very nice And I didn't have to wait too long it's too long and I will go back to them More

by mslucy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Montae Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

April 10, 2022

All around good experience/service. I will defiantly be back for my service needs. Thanks More

by dbbulger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Montae Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

April 08, 2022

Terribl Communication was terrible service was terrible took three days to get my car seen never use this dealership again More

by joshuamenefee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ashton Faircloth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or y ou can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

April 08, 2022

Eric took care of all of our needs in a timely fashion, even though we had to drive back from Florida. My wife and I appreciate your hard work eric. thank you More

by pdiaz0627
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

April 08, 2022

Eric Chavez has gone above and beyond with customer service and helping me with the recent recall in my car. More

by kristinangipson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

April 07, 2022

The automatic door slammed the back of my truck and nobody seemed to care. Also it took 1 hour and 40 minutes to get an oil change More

by Alexxfer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lance Chapin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or y ou can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

April 07, 2022

My service advisor was very nice and gave me plenty of information of how my service was going to go. The issue came with the time it took over 2 hours for an oil change on a not so heavy day so next time More

by schartry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Chapin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Montae Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Hello! it is never our intention to upset anyone or make them feel that way. My name is Taylor Stewart, I am the customer service director here at Rick Hendrick CDJR Duluth. I would love to hear your concerns and see what I can do in order to solve them! You can reach me anytime at 770-495-6100 or you can contact me on my cell at 678-789-1144. Thank you and I hope to hear from you soon

April 07, 2022

I have a fleet of vehicles that were brought in for service. Advisors are right on point with explanations of work. Techs are clean and efficient. More

by dsmolyar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Chapin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

April 07, 2022

Great service as always. 1st time at this location. Same great Henrdrick’s team service as expected no matter GMC or Jeep. More

by retac123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Montae Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2022 -

Rick Hendrick Chrysler Dodge Jeep RAM Duluth responded

Thank you so much for the great review and welcome to the Hendrick family!

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