Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Amazing experience My experience at this dealership was the best! Sharon Hester is an excellent client advisor. She listened to what I wanted, what I was looking for and My experience at this dealership was the best! Sharon Hester is an excellent client advisor. She listened to what I wanted, what I was looking for and really made my experience exceptional. The entire car buying process was smooth, she kept me abreast of every detail and each step we were going through. When I'm ready for the next vehicle I will definitely choose this dealership and again and request Sharon. More

Car Purchase My experience here was fantastic. Sharon Hester was patient and very knowledgeable. I would recommend everyone to visit. I'm very pleased with my out My experience here was fantastic. Sharon Hester was patient and very knowledgeable. I would recommend everyone to visit. I'm very pleased with my outcome. More

Poor customer service Set up an appointment to look at and test drive a vehicle. Drove 3 hours to the dealer, get there and they ask for my name to check the appointment da Set up an appointment to look at and test drive a vehicle. Drove 3 hours to the dealer, get there and they ask for my name to check the appointment date, and a different sales person comes up to help me, asks what vehicle I'm there for. I tell him, he then leads me to his desk and has me have a seat and goes and grabs two other employees. The salesman comes back and Introduces two of his other co workers and starts a survey to see "what vehicle" suits me. I then tell him I was there to see the vehicle I scheduled my appointment for, that's the vehicle I want, at which time they then tell me the vehicle was sold earlier, 20ish minutes into this without telling me and never any contact to me email or cell phone telling me the vehicle had been sold. I then tell them how disappointed I was in the situation, given I drove 3 hours for an appointment for this specific vehicle, planning on buying it. The two salesman then say they feel "very bad" about what happened, and ask if I would consider a new model. Trying to keep a level head, I then said if they could get a base model at the same payments as the car I came to look at it, I might consider. The salesman then tried showing me/having me drive two premium level cars with sticker price $25k more than the car I had an appointment for. Needless to say I was quite baffled by the antics and almost "bait and switch" technique, very disappointed in driving 6 hours total for nothing..also was not impressed with the lack of professionalism by employees during the unfolding of events. Coming to talk to me after to "make things better" by joking about the situation and telling me how amazing the car was that I just missed out on, not very impressed and very disappointed. More

Terrible experience I made an appointment to look at a used vehicle they had for sale. The heater wouldn't work during the test drive, so they agreed to send it to the se I made an appointment to look at a used vehicle they had for sale. The heater wouldn't work during the test drive, so they agreed to send it to the service dept. for repair, and they would call me as soon as it was ready. They sold the vehicle out from under me as soon as it was repaired. Terrible way to do business! Thanks for nothing Richard! More

New Ram purchase My salesman Scott Cohen was great and very patient. He was very professional and also a hero- a humble war veteran. Mayer from the finance dept was co My salesman Scott Cohen was great and very patient. He was very professional and also a hero- a humble war veteran. Mayer from the finance dept was comprehensive and put me in a good loan and a good warranty. The general manager, Mike, was super nice and I was really impressed by his professionalism. Overall, good experience! More