Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Amazing! Great staff! Great service! Great experience! I really knew what I wanted and when Samuel sold me my Jeep...he really listened! That's valuable to me! Thank you very much! I really knew what I wanted and when Samuel sold me my Jeep...he really listened! That's valuable to me! Thank you very much! More

Great Buying Experience We had been car shopping for a few months and visited a couple dealerships near us but no luck. I called a few places no luck. It seemed no one was in We had been car shopping for a few months and visited a couple dealerships near us but no luck. I called a few places no luck. It seemed no one was interested in selling a car just wasn’t getting good vibes. I called and spoke to Rich at Hendricks and set up an appointment after getting the price. We drove over 2 hrs and it was worth it. Great customer service here I would definitely recommend. Sharon our sales consultant called a few days after our purchase to check and see if there was anything else we needed. Great staff! More

Great Service!! They have Shuttle service... That's great.. They came back to pick me up.. have all the paper done and offered me a coffee and talk about new model They have Shuttle service... That's great.. They came back to pick me up.. have all the paper done and offered me a coffee and talk about new model that's coming out... More

Repeat customer When my 1st car that I purchased from Rick Hendrick was totaled, I came back to purchase another. Ikeea was so helpful and accommodating in our searc When my 1st car that I purchased from Rick Hendrick was totaled, I came back to purchase another. Ikeea was so helpful and accommodating in our search and didn't stop until we found what I was looking for. I am not only a repeat customer......I referred my daughter and son in law to her and they have purchased a new car as well. More

Excellent experience Knowledgable about the vehicles, great customer service, I did not get there until after work around 7pm and the salesman waited while I went through Knowledgable about the vehicles, great customer service, I did not get there until after work around 7pm and the salesman waited while I went through all of the paperwork until midnight which he did not have to do. I was able to test drive every car I was interested in and they gave me their honest opinion about the perks and down falls of eah vehicle. I did not feel like they were trying to Jip me just to make a sale. Awesome dealership, I'll be a lifelong returning customer. More

Great Service The service that I witness and received when I was at this dealership was better then great it was phenomenal from the sales team to the service depar The service that I witness and received when I was at this dealership was better then great it was phenomenal from the sales team to the service department staff everyone was phenomenal. Cam my service representative was great and making me aware of off the issues with my vehicle and letting me know what I need to get completed. Cam is a GREAT GUY, love his customer service! More

Overall good experience Purchased new Ram. Low/no pressure sales, salesman and sales manager were kind and attentive. Finance department was efficient. Agreed to install spra Purchased new Ram. Low/no pressure sales, salesman and sales manager were kind and attentive. Finance department was efficient. Agreed to install spray in bed liner. Told I would receive a call the next day to schedule. That did not happen. I called the following day after, was told I’d receive a call back. I did not. I called and spoke to my salesman the next day. He said he had “ten things to do” and would call me back in 45 minutes. He did not. I called on the fourth day after purchase and was very upset by my treatment. They scheduled me to come in that very day and complete the liner. Job was done fast and it came out great. PROS: Facility is clean and new. Respectful of customer’s time during purchase Low/no pressure Knowledgeable about products Large inventory on the lot Competitive pricing Service department was extremely helpful and attentive CONS: Did not follow through initially on scheduling service Did not return phone calls Salesman told me he was “too busy” to help me after I made a big purchase from him Overall, I would return to purchase a vehicle based on the aforementioned PROS, but certainly did not care for my treatment after I made a big purchase. As someone who has purchased many FCA vehicles from a dealer in another state, I was surprised that I was not treated better after the sale. More

Had some warranty work done on a 2016 Charger Brought my 2016 Charger in for a weird front-end clunking noise and Heather helped me. Very professional! Went out of her way to diagnose the issue an Brought my 2016 Charger in for a weird front-end clunking noise and Heather helped me. Very professional! Went out of her way to diagnose the issue and fix it under warranty for zero cost. I know this is how it's *supposed* to work, but in my experience with car dealerships it usually doesn't go this smoothly. Not this time! I was very pleased with my interaction. They even detailed the car as an apology for the repair taking longer than estimated. More