Rick Hendrick Chrysler Dodge Jeep RAM Duluth

No good This team cannot remember the truth for the closing the deal and management does not care so long as they make sell. No professional team. This team cannot remember the truth for the closing the deal and management does not care so long as they make sell. No professional team. More

Incompetent! They may not be fast BUT they are slow! Let's start with the positive. I went to this dealership to buy a truck. An easy sale. I walked in the showroom knowing what I wanted and had the mo Let's start with the positive. I went to this dealership to buy a truck. An easy sale. I walked in the showroom knowing what I wanted and had the money. So there was little to no effort on their part. I will admit the sales manage did have what I wanted and agreed to make the requested changes. After that..... everything went South fast quick and in a hurry. I request 4 upgrades to my truck. They called me to bring in my truck for the upgrades and a recall. First the recall. After they did the recall(which I assume they did) three days later the engine light came on and after a day went off. Two days later it came on again but stayed on. I was near another Dodge Ram dealer so I stopped in and requested they take a look. Turns out Rich Hendrick's service department didn't reconnect the vacuum hose and didn't tighten the clamp connecting two other vacuums lines. INCOMPETENT! Now for the upgrades...... Kept it for 2 week all the while telling me the parts hadn't come in yet. The WHY call me and tell me to bring in the vehicle? WAIT UNTIL YOU HAVE ALL THE PARTS! Then they installed the wrong size running boards! WHAT!!!! STILL WAITING!!!!!! Bought the truck June 10. And you expect me to come back? NOT!!!!!!!!!!! More

Awesome experience We went with our hopes up on buying a used 2016 Jeep renegade. Our salesman worked hard and got us over $5000 in rebates for us to be able to purchase We went with our hopes up on buying a used 2016 Jeep renegade. Our salesman worked hard and got us over $5000 in rebates for us to be able to purchase brand new. We are in our 40’s and have NEVER had a brand new car. He worked so very hard for us we had credit issues and he worked a miracle and got us into our awesome 2018 Jeep renegade. Brand. Spanking. New. I just can’t say enough good things about them! We are referring everybody to Rick Hendrick CDJR and especially to our awesome salesman: Nick Singh!! Very happy and pleased with our purchase! More

Good service They were very patient and listening to all what you have to say. And very understanding. Willing to work with you. Good place to buy a truck They were very patient and listening to all what you have to say. And very understanding. Willing to work with you. Good place to buy a truck More

Great experience Overall I had a great experience, the wait and paperwork process was forever long but overall the experience was great. I will definitely recommend so Overall I had a great experience, the wait and paperwork process was forever long but overall the experience was great. I will definitely recommend some friends and family. More

Great place The service center was very professional and friendly. It was my first time there and the service rep explained the entire process to me without issue The service center was very professional and friendly. It was my first time there and the service rep explained the entire process to me without issues. More

Excellent experience The service tech was friendly and professional. He took his time to make sure I understood everything that was done to my vehicle. I will use this loc The service tech was friendly and professional. He took his time to make sure I understood everything that was done to my vehicle. I will use this location again. More

Fast and efficient They took care of my Service needs in a timely matter. It is close to my work and I was not without my vehicle for lengthy time. They took care of my Service needs in a timely matter. It is close to my work and I was not without my vehicle for lengthy time. More

Disappointed. I waited 4.5 hours to get the keys to my new car after giving them 6800 dollars. Given the inconvenience, I was promised to have my meal paid for, sti I waited 4.5 hours to get the keys to my new car after giving them 6800 dollars. Given the inconvenience, I was promised to have my meal paid for, still waiting on the check for that. The payoff for my trade in was never received and my old account is now in collections. Its upsetting that im the one constantly reaching out to them for updates, vs them keeping me informed. More