Rick Hendrick Chrysler Dodge Jeep RAM Duluth

It's my first time buying a Dodge car !!! So far I’m very happy with my Dodge charger !!! The sales man worked very hard to get me a good deal!!! Thank you it was a good day So far I’m very happy with my Dodge charger !!! The sales man worked very hard to get me a good deal!!! Thank you it was a good day More

Finance Rep And Unprofessional The lady in the finance department is very rude and disrespectful. Her name I don't have available at this time but her customer service sucks. The sa The lady in the finance department is very rude and disrespectful. Her name I don't have available at this time but her customer service sucks. The sales Rep whose name I will not mention considering staff is a reflection of who trained them told lies or gave answers for things she did not know her self. I received a call 2 weeks later in regards to changing insurance deductibles. The rude, angry, lack of customer service chick in finance insist on telling me what I knew and down payments forfeits all these negative things without any solutions. Number one I was sold a car with lies and instead of you making a sale I guess her decision was to make it worst. I never received a key fob (keyless entry) I was promised guess they want me to pay for that too. I even emailed the sales rep with no response and here we are over two weeks later. Never had a choice I feel like the whole situation was a rush and the service afterwards was horrible. Scheduled to meet with a guy in finance by the name of McDaniel this afternoon really reconsidering that due to the RUDE FINANCE lady with NO CUSTOMER SERVICE. I excused her attitude our first encounter because she was ready to get off work and maybe just had a long day. However, you will not call me assuming anything when this is our 1st time speaking since the sale. Your job is to secure the sale and work with the customer by any means necessary not to xxxx me off and deter the sale all together. Anything I needed to know as far as insurance coverage actual payment dates and etc should have been set prior to me leaving with the vehicle. Calling me weeks later is not acceptable especially after I accepted several lies during the sales process that was not confirmed until after I signed papers. My sales rep had excellent service and lies but that lady in finance is in the wrong position with the attitude she has. Her position should be locked in a closet somewhere with no customer interactions. Its funny how they get you in to try and sale and you don't hear from them afterwards until they want you to change something. I rarely get angry but lets just say I can't see the rude lady today and going to threaten to me to take my money. Lady please you have the right one today. To the company manager/owner if this is the person that represents you and controls your finances in anyway you need to review this situation. I provide customer service and train reps. She do not have any skills at all and is an ignorant, poor excuse and rude person she needs prayer and another job. You may be miserable lady you did xxxx me off today but you also loss referrals, a customer and a person who understands that maybe that day wasn't your day. But to come again with anger or this I don't care attitude xxxx you too. CUSTOMER SERVICE IS NOT FOR EVERYBODY. LIES MAY GET SALES BUT IT WONT KEEP THEM. SETTLE FOR DEPOSITS I GUESS that's all the finance lady wants. Then she has the nerves to say no one else will approve me. What the xxxx? I am a home owner, first time car buyer , previous credit established, just paid off a car (had a co signer but paid) on .y job for years. Don't let the credit score fool you Regional approved me right. I came to you guys to rebuild my credit and have a more dependable car. Instead I ended up about to be suckered into a 18,000 used 2017 Toyota Corolla which is the price for the new ones after rebates maybe even before. Just rude even if you thought no one else would approve me that's the wrong thing for you to say. Not professional at all. Glad I experienced you before I locked myself into another car note and these crazy insurance rates. Thanks lady with the nasty attitude your lost not mine. I really want a new car considering the boys are getting older my other two cars will eventually be passed down, long rides but after you nope I'll wait a little while longer and visit another dealership. More

110% customer service Heather was very knowledgeable and patient with me. I really commend the prompt service provided by Heather. I would love to recommend your compan Heather was very knowledgeable and patient with me. I really commend the prompt service provided by Heather. I would love to recommend your company to anyone who needs mobile repair service in the future. Keep up the good work More

nice experience The service area is nice. I like the ability to pull into the service area. The only down side is that there is no direct contact when you get out o The service area is nice. I like the ability to pull into the service area. The only down side is that there is no direct contact when you get out of your car (in the service area). My suggestion would be to have a setup similar to walking into an AT&T store. Your greeted.and put into a "que". They also get the basics of what you need assistance with. More