Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Service issues My fuel level indicator stopped working while I was on vacation. I took my truck into the local dodge dealership and was told it would take about 2 h My fuel level indicator stopped working while I was on vacation. I took my truck into the local dodge dealership and was told it would take about 2 hours and cost about $600.00. Since I was on vacation I decided to wait until I got home and take it to Rick Hendrick Duluth. There I was told that the Body Control Module was not working and that it would have to be ordered and they were not sure about when it would be available. Cost to install BCM and Fuel Gauge about $1600 if I remember correctly. That was May 28. On July 3, I received an email stating that the part was in and that I should call to schedule an appointment. Since I was going out of town on the 4th for 10 days, I asked if I could just drop my truck off and pick it up when I got back. I was told that would incur a storage fee (something the service manager says is not true), so I scheduled an appointment for 9:00 a.m. July 16, the Monday after I returned from vacation. I dropped my truck off early Monday morning. Monday afternoon before they closed I called to get a status report and was told that it wasn't ready. On Tuesday afternoon I called and was told it wasn't ready. On Wednesday afternoon I called and was told they hadn't even started on it. I asked to speak to the service manager and while was on hold the service tech came back on line and said that the part wasn't even in yet. On Thursday July 26 I received an email stating that a back ordered part was in and I should call to schedule an appointment. I called this morning July 30, and the earliest appointment that I could get is August 8. More

Repetative Poor Experiences We have brought our vehicle to the service department and had multiple poor experiences on multiple trips. We will no longer use the service departmen We have brought our vehicle to the service department and had multiple poor experiences on multiple trips. We will no longer use the service department and will seek out other dealerships for our future needs and purchases. Example: this survey arriving in our email when we haven’t used your company in over 60days- email surveys should not take this long to arrive, especially when at our last visit I expressed our frustration for the less than appropriate interactions with your service department staff. More

Extremely professional Got everything that I hoped and they do go the extra mile to satisfy your experience with them Allan Magallanes is one of the most professional client Got everything that I hoped and they do go the extra mile to satisfy your experience with them Allan Magallanes is one of the most professional client advisors I have ever worked with More

2019 Jeep Lease Eric Nunez was very helpful throughout the entie process.. He delivered the car to my house as promised. I love my new Jeep Grand Cherokee. Eric Nunez was very helpful throughout the entie process.. He delivered the car to my house as promised. I love my new Jeep Grand Cherokee. More

Cool!!! Service was fast with Good spirit from the attendant..I can't remember his name..but was very nice..very convenient. Gave good advice also.i recommend Service was fast with Good spirit from the attendant..I can't remember his name..but was very nice..very convenient. Gave good advice also.i recommend keeping him in his position or better More

Oil change Everyone was very courteous , my visit for my oil change was taken care of in a good time and the service employee was very kind and attentive. Everyone was very courteous , my visit for my oil change was taken care of in a good time and the service employee was very kind and attentive. More