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Rick Hendrick Chrysler Dodge Jeep RAM Duluth
Duluth, GA
6,555 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 6,555 reviews
August 22, 2018
Slow, Incompetent and False claims. Avoid at all costs. Anything outside of the service department is a joke. Everyone has their own agenda and will work on their time, not yours. I had Avoid at all costs. Anything outside of the service department is a joke. Everyone has their own agenda and will work on their time, not yours. I had the unpleasant experience of working with this dealership and I will tell everyone to go somewhere else. No one has any idea what is going on, how to be professional and handle things in a timely manner or simply give you a straight answer. I was lied to on multiple occasions and I had to follow up numerous times throughout the process. If this dealership wants to be taken seriously, they have a long way to go in learning customer service. You as the consumer have a choice in which dealership to use. I would highly recommend going to a different dealership to receive prompt, knowledgeable help. More
by SouthernOffroad78
Verified CustomerEmployees Worked With
STEVE OSTROVICH
August 22, 2018
Recalls My visit was excellent. Heather Kratky took care of my needs while waiting on my truck and kept me informed the whole time. Thanks again My visit was excellent. Heather Kratky took care of my needs while waiting on my truck and kept me informed the whole time. Thanks again More
by cbsmith4
Employees Worked With
Rob, Heather
August 22, 2018
Poor service Your service told me if I didn't like the services I was getting to my car to another dealer Darrell Wilson. I have had nothing but poor service every Your service told me if I didn't like the services I was getting to my car to another dealer Darrell Wilson. I have had nothing but poor service every time I bring my Chrysler 300. It's confusion on what I purchase upon delivery of the car. Every time I visit l leave upset because something not right with my car . I told three weeks ago my car needed a new back up camera and I yet to receive a call back about it. Base on my experience with the duluth I would not recommend or do busy there anymore More
by DKFRYE
Employees Worked With
Darrell Wilson
August 22, 2018
Terrific customer service Kenneth did a great job of recommending the appropriate services and kept me apprised of the status. Terrific experience and I would recommend to oth Kenneth did a great job of recommending the appropriate services and kept me apprised of the status. Terrific experience and I would recommend to others. More
by christopher.boyles
Employees Worked With
Kenneth
August 21, 2018
Great with few glitches throughout the process. I was met with a sincere welcome and was introduced to Meridith as the salesperson that would work with me. She listen to what I had to say about the I was met with a sincere welcome and was introduced to Meridith as the salesperson that would work with me. She listen to what I had to say about the vehicle that I was interested. Maybe, it was more about the features. The vehicle with the features was not available within a 1000 miles radius. I was introduced to the new car manager and we ordered that vehicle. A Ram 1500 Limited and it is turning heads every where I go.. The most common comment I get is: " That is one mean truck." May hat is off to the business manager for seeking a good loan based upon what was presented from the credit institution. I still believe it to be too high based upon my rating from what one credit bureau of over 700. Look forward to meeting the service personnel to assist in keeping my truck in tip top condition. More
by MBILLUPS4
Employees Worked With
Mederith Barnett, RICHARD PANNONE, CHAUNCEY DENTON
August 21, 2018
Road to securing a mighty Ram I had a great experience. From the moment I stepped out of my truck. The greeting we special and personal. The truck with the big screen was not on th I had a great experience. From the moment I stepped out of my truck. The greeting we special and personal. The truck with the big screen was not on the lot. After learning of the vehicle I had in mind, it was ordered and arrived within 8 weeks. The staff was cognative of my needs and delivered a head turning Ram 1500 Limited truck. More
by MBILLUPS4
Employees Worked With
Meredith, CHAUNCEY DENTON
August 21, 2018
One and Done Greeted with a smile , a sat down explain what I wanted no money down I explained. He typed, I talked , 20 minutes later , I drove off in my dream Greeted with a smile , a sat down explain what I wanted no money down I explained. He typed, I talked , 20 minutes later , I drove off in my dream car. More
by LISIAHOLLINGS
Employees Worked With
Carlos
August 20, 2018
Appointments don't mean anything. My fuel gauge failed while on vacation. The local RAM dealer offered to fix it in 2 hours but since I was on vacation I decided to wait until I got h My fuel gauge failed while on vacation. The local RAM dealer offered to fix it in 2 hours but since I was on vacation I decided to wait until I got home and take it to Rick Hendrick in Duluth. The service department kept my truck for a day, but didn't fix it because they said the Body Control Module was also bad and it had to be ordered (and was on back order). About six weeks later I got an email that the parts were in so I called and made an appointment for Monday morning. I took my truck in on Monday. I called Monday afternoon and they said my truck wasn't ready. I called Tuesday afternoon and they said it wasn't ready. I called Wednesday afternoon and they said it wasn't ready. I asked to speak with service manager and while waiting on hold, the service tech came back on the line and said that the BCM had not been received. Apparently my truck sat there 3 days without anyone looking at it even though I had an appointment. I picked up my truck and the service tech said they would contact me when the BCM was received. About a month later I got an email that the part was in. I called and made an appointment and took my truck in. I asked if I could get my truck back in a day, but the service tech said it would take two. So at the end of day two I called about my truck and was told it wasn't ready. I told the service manager if it was driveable I was coming to get my truck. He said that the gas tank was removed so I couldn't get it but he guaranteed me that it would be ready by lunch on day three. I showed up at noon on day three and my truck still was not ready. I rated the service department three stars because the service manager did give me a loaner to drive when they did not have my truck ready at noon on day three; and he did discount the repair bill when I picked my truck up the next day. More
by SteveL
Employees Worked With
Darrell Wilson
August 20, 2018
Best car buying experience - ever! The sales team, and other employees, are very friendly and engaging. My salesman (Allan) was great - no/low pressure sales approach. He was extremel The sales team, and other employees, are very friendly and engaging. My salesman (Allan) was great - no/low pressure sales approach. He was extremely knowledgeable about the car I was thinking of purchasing and extremely willing to work with me on the numbers. The test drive was AWESOME! Allan encouraged me to push the limits of the vehicle (Daytona Charger 392). My heart was racing half way through the test drive. I understand purchasing a car takes time, but the total time from test drive to purchase was long. I was at the dealership for at least 5 hours. This would be the only negative comment I would make about the overall 'experience' with the dealership. More
by DC392
Employees Worked With
Allan Magallanes; Finance guy (can't remember his name)
August 20, 2018
Customer Service is OUTSTANDING! Satisfaction Guaranteed is something they stand by. They go above and beyond to make sure you are satisfied with your service. Thank you Heather for Satisfaction Guaranteed is something they stand by. They go above and beyond to make sure you are satisfied with your service. Thank you Heather for being a Superstar! More
by GAIL_BLANCHETTE
Employees Worked With
Heather
