Rick Hendrick Chrysler Dodge Jeep RAM Duluth

nice experience The staff is very responsive to the customer when you pull into the service center. Even when they are all busy, they take the time to let you know t The staff is very responsive to the customer when you pull into the service center. Even when they are all busy, they take the time to let you know that they will be with you asap. More

Accommodating of an out-of-town customer My vehicle broke down while visiting the Duluth area. I had the vehicle towed to the dealership on a Sunday evening. Early Monday morning, Lance conta My vehicle broke down while visiting the Duluth area. I had the vehicle towed to the dealership on a Sunday evening. Early Monday morning, Lance contacted me and informed me that my alternator failed and that the repairs were covered under an active recall. (Jeep failed to inform me of this recall until the week AFTER I had the repairs made, but that's not applicable to this review). Most of the work was covered under the recall, and they even offered to reimburse me for the towing expenses because the vehicle failed as a result of a recalled part. The work was mostly completed by the end of the day. I picked the vehicle up, and unfortunately there was another known issue (also caused by the alternator) which resulted in the failure of the power train computer. While ideally I feel like this issue should have been identified and repaired before picking up my vehicle (OBD2 was issuing over 150 active codes), it was no big deal for me to leave the vehicle another night for it to be fixed. It was more important that the vehicle stay at the shop as long as it needed to be, in order for it to be deemed safe for me to drive several hours to where I live. It has been a couple of weeks and the vehicle works flawlessly. Lance and his colleagues did a great job of quickly identifying the issues, and I appreciate him staying in close contact with me regarding the status of the repairs. Should I ever relocate to the Atlanta area again and if I consider Jeep as a future vehicle, I will definitely consider using this dealership for both purchase and continued maintenance of my Jeeps. More

Great service Very friendly and helpful service rep, Brandon. No complaints. He went above and beyond finding out the history of my jeep from service of two other d Very friendly and helpful service rep, Brandon. No complaints. He went above and beyond finding out the history of my jeep from service of two other dealerships. More

Great service and best deal My family and I have been to servers dealerships and so far they had the best deal. Great service and all the staffs are really friendly. Nice and nea My family and I have been to servers dealerships and so far they had the best deal. Great service and all the staffs are really friendly. Nice and neat environment, would defiantly recommend it to my friends. More

Rick Hendrick We went in to buy a hellcat and sales person Malik was outstanding from start to finish, we took a few days to buy and make up our minds and he helped We went in to buy a hellcat and sales person Malik was outstanding from start to finish, we took a few days to buy and make up our minds and he helped every step of the way, I would buy again from this excellent team. More

Great experience I came in for a recall and was admittedly checked in and out within a hour. They made it so easy for me and keeping me there for a long period of time I came in for a recall and was admittedly checked in and out within a hour. They made it so easy for me and keeping me there for a long period of time. More

Great deal From the time I walk through the door talk to the receptionist talk to the salesman by the way his name is Carlos everything was just great From the time I walk through the door talk to the receptionist talk to the salesman by the way his name is Carlos everything was just great More

Heather is AMAZING Heather always ensures i understand and my needs are met. She is kind and patient with me. I love working with her. I appreciate the way she makes me Heather always ensures i understand and my needs are met. She is kind and patient with me. I love working with her. I appreciate the way she makes me feel important and informed More

Service as it should be; service! In early, out faster then anticipated. This is exactly why I’ll be coming back. Staff and tech know their jobs and keep a smile on my face. Thanks In early, out faster then anticipated. This is exactly why I’ll be coming back. Staff and tech know their jobs and keep a smile on my face. Thanks! More

Excellent costumer service. They understood my needs and I got a GOOD DEAL, GOOD INTEREST RATE, and not worries in the process credit . Thank you to McDaniel, Felipe and Allan They understood my needs and I got a GOOD DEAL, GOOD INTEREST RATE, and not worries in the process credit . Thank you to McDaniel, Felipe and Allan for their excellent costumer service. More