Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Great The guy helping me was sharp and friendly and made my whole experience a joy! All my visits have been great and I have no problem rating the whole sta The guy helping me was sharp and friendly and made my whole experience a joy! All my visits have been great and I have no problem rating the whole staff top notch!!!!! More

Very good Brandon was fantastic and very personable. He was prompt and knowledgeable about the issues I was concerned with. He even asked the manager for the co Brandon was fantastic and very personable. He was prompt and knowledgeable about the issues I was concerned with. He even asked the manager for the cost to install seat covers for me. More

New Sales I Purchased my new 2018 Dodge Charger from Sharon Hester and it was the most pleasant experience ever! She involved me throughout her entire proce I Purchased my new 2018 Dodge Charger from Sharon Hester and it was the most pleasant experience ever! She involved me throughout her entire process and made me feel comfortable. I really appreciate Sharon and would recommend her to anyone More

Took over 3 hours in Express oil service lane I was very upset that by it took over 3 hours to get an oil change. No one communicated with me that it would take that long nor did they give me any I was very upset that by it took over 3 hours to get an oil change. No one communicated with me that it would take that long nor did they give me any updates explaining the reason for the long wait. Service tech told me I needed new air filter and both front and rear differential oil change/service. I declined because I was VERY frustrated at long wait without any communication. Rated price below at 1 star bc I felt almost $300 to change oil in differentials too high. Engine oil change was part of sales package when I bought jeep. More

Quick and satisfied Overall satisfied But requested update of Navigation and were told how to do by on line. Hoping even better if I had navagation update serviced. Overall satisfied But requested update of Navigation and were told how to do by on line. Hoping even better if I had navagation update serviced. More

Really bad experience I visited there for changing engine oil, tire rotation, and multi inspection. Of course, I made an appointment online and checked what service I want I visited there for changing engine oil, tire rotation, and multi inspection. Of course, I made an appointment online and checked what service I want to get. After I arrived there, the staff told me it would take 1hr and half. So I was ok with that and waited for more than 2 hrs. He came to me one of their technicians cut his hand so he needed to go to hospital. And the staff told me I need to wait one more hour and half or I need to visit again. I was very uncomfortable with that. But I said I will wait but I said I have an appointment soon so I needed to push it back a little bit later. After 30 minutes, the staff came again and said my car is ready. I was surprised that it finished earlier that he told. I got paperwork and read it. Like I thought, they didn’t do all the work. They just did engine oil changing. Not tire rotation, and multi inspection. But they gave me the paperwork which shows me my car was checked and there was no problem. So I asked why you did only oil changing and he said because I didn’t have time. If there are going to do like that, they need to tell me they can do this thing in this time. But without mention it, they just did what they want to do and didn’t tell me what they did. I found it by myself after looking at paperwork. If I didn’t look it up, I may think my cat is checked and ok. I was really disappointed ar their bad service. I also found a nail on my tire luckily. If they checked it and found that, they could have told me that. That’s why we want to get a car inspection to find a problem. And his attitude to apologize to me was not true. I understand he also got a lot of stress but he shouldn’t have shown me that attitude. That made me feel so bad. He apologized sarcastically. It sounds like that to me. I just left. I bought my car there and visited several times... but this time it was worst. I don’t know if I want to visit again there and to recommend to my people. More

Good service They are a good team i like service the place its clean card are beautiful savanna is a great seller fully recommended. The help you well They are a good team i like service the place its clean card are beautiful savanna is a great seller fully recommended. The help you well More

Knowledgeable salesperson, but very time consuming. Knowledgeable salesperson, kind. Took way too much of my time. Finance man's computer wasn't working, so I had to return the next day. Waited 1 1/2 h Knowledgeable salesperson, kind. Took way too much of my time. Finance man's computer wasn't working, so I had to return the next day. Waited 1 1/2 hours before I could see him the next day. Good selection of trucks! Found exactly what I was looking for. More