Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Worst experience ever buying a new vehicle I would never recommend or use this dealership again. After phone calls not being returned a incorrect vehicle being delivered to me. I had to threate I would never recommend or use this dealership again. After phone calls not being returned a incorrect vehicle being delivered to me. I had to threaten to call the police to get my trade in back. I have now been waiting a week and I still do not have my deposit back from the dealership. They keep making up excuses all the time.DO NOT USE THIS DEALERSHIP! I even tried to call the general manager Todd Reed to help me with the situation he will not return my phone call. If I could give the stealership A- rating I would. More

EXCELLENT SERVICE!! Service advisor Lance is very courteous friendly and willing to listen and help all my needs, his performances is 5 star rated service that was given Service advisor Lance is very courteous friendly and willing to listen and help all my needs, his performances is 5 star rated service that was given to me I am very happy customer.. More

BEST DEALER EVER !!! Exceptional customer service! They were so fun, energetic and made me feel like they were working for me and my best interest. I would reccomend ever Exceptional customer service! They were so fun, energetic and made me feel like they were working for me and my best interest. I would reccomend everyone to purchase from or just visit this dealership. More

Had a great experience Will be back for my trade in, my experience was awesome and I’m happy with the results. Will be recommending Rick Hendrick Chrysler to my family and f Will be back for my trade in, my experience was awesome and I’m happy with the results. Will be recommending Rick Hendrick Chrysler to my family and friends More

Oil and service The experiences was good and timely, couldn’t complete everything I wanted due to my time frame but got all of the necessary services completed. The experiences was good and timely, couldn’t complete everything I wanted due to my time frame but got all of the necessary services completed. More

Great service! Marc was kind and EXTRA helpful! The brothers in service and an amazing guy in parts! Very thankful! I will return very soon. Marc was kind and EXTRA helpful! The brothers in service and an amazing guy in parts! Very thankful! I will return very soon. More

Fast and friendly service Top notch customer service with a smile...always thorough and dependable. Hendrick has a great service department willing to go the extra mile for you Top notch customer service with a smile...always thorough and dependable. Hendrick has a great service department willing to go the extra mile for you... More

Pointless to schedule an appointment Every time but once I have needed service, it has been an oil change and tire rotation. Only once I needed a small area the size of a nickel repaired Every time but once I have needed service, it has been an oil change and tire rotation. Only once I needed a small area the size of a nickel repaired by their touch up paint guy. Everytime Ive scheduled the service in advance. Everytime it's taken over 3 hours. Twice it took over 4. It's a freaking oil change and rotation. Jiffy lube does it in 25 mins. What's the point of having an appointment? If the service was not free under my purchase contract, I would never use thiss service dept. The only positive about this service dept is Heather and Lance. Good employees who treat me geat. There is no excuse that will cover why every time it takes close to 4 hours. This place lost me as q repeat buyer with my last purchase. This place's service dept. will lose me once my free oil changes are over. I will not ever promote nor encourage any one to come to Rick Hendrix Duluth ever. Nor will I for any of the other dealerships with that name, solely because of my ongoing negative experiance in Duluth. More

Great Customer Service! Heather was an amazing service advisor! She was very helpful and made sure that I knew how much everything was before we started. Riaz was my technici Heather was an amazing service advisor! She was very helpful and made sure that I knew how much everything was before we started. Riaz was my technician and he thoroughly went over some issues my car had and what I needed to get done now. He made sure that I understood the issues and even brought me to my car to show me what was wrong. I really appreciated both of them because they are the ideal example of amazing customer service! I highly recommend them and will be going back when I need my car serviced! More

Excellent Service My experience was awesome. This is my 5th car and best experience. Seriously. My sales associate, Kneico Daniels, was very professional, courteous, fr My experience was awesome. This is my 5th car and best experience. Seriously. My sales associate, Kneico Daniels, was very professional, courteous, friendly and helpful. The entire staff I worked with was just awesome. This is monumental when you have issues like I had. THE WORKED WITH ME AD FOUND A SOLUTION TO MY PROBLEM. I am so grateful. Thank you. More