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Rick Hendrick Chrysler Dodge Jeep RAM Duluth
Duluth, GA
6,555 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 6,555 reviews
October 20, 2018
My experience is always amazing there I would recommend anyone there. Service is great. The people are very nice. I always come in the morning and the coffee is very good I would recommend anyone there. Service is great. The people are very nice. I always come in the morning and the coffee is very good More
by JACOREYONEAL
Verified CustomerEmployees Worked With
Kandi, Jennifer Gomez, Todd Reed, STEVE OSTROVICH, Darrell Wilson, RICHARD PANNONE, CHAUNCEY DENTON
October 20, 2018
Worst Car Buying Experience Ever!!!!! I bought a 2019 Ram 1500the sales team is all over the place I had theee sales associates that I worked with. I only had the key I was using when I c I bought a 2019 Ram 1500the sales team is all over the place I had theee sales associates that I worked with. I only had the key I was using when I came to trade my truck in and they only gave me one key to my new truck until I came back with the other. 2 weeks after purchasing my brand new truck the check engine light comes on and I brought the vehicle in to be check. First off I spent 65k on a vehicle and they gave me the smallest base model loner they could possible give, secondly after my truck sat in the service department for town and after being promised it will priority because it was brand new they did not touch it for two days. I came in after two days and hey told me a part would need to be ordered and they could not fix the truck at that time. I took my truck and I will be taking it to another dealer. It has now been close to a month and they have not paid off my trade in and I am getting calls daily from my previous bank about the vehicle. Rick Hendricks Chrysler of Duluth needs to tighten up as it is like a Circus in there with kids running around trying to sell cars. The customer service is terrible however the last young man that helped me was pleasant and that is the only reason they get one star. More
by TRENTONTHOMAS101
Employees Worked With
Todd Reed, STEVE OSTROVICH, Darrell Wilson
October 19, 2018
Excellent Great experience. Everybody in this dealership was very helpful and the deal I have in my new car is excellent. They work with me and in the end, ever Great experience. Everybody in this dealership was very helpful and the deal I have in my new car is excellent. They work with me and in the end, everyone was happy! More
by OP
Employees Worked With
STEVE OSTROVICH
October 19, 2018
Speaker issues on the mend Brand new Jeep with some speaker issues. The team was great for taking a look at it and making sure that things were done in a timely manner. Brand new Jeep with some speaker issues. The team was great for taking a look at it and making sure that things were done in a timely manner. More
by ARIDDERING90
Employees Worked With
Heather
October 18, 2018
Except for the Finance Department, Good Experience. The product line is great. The mid-level sales staff were very helpful. However, the senior sales staff and the financial group were intentionally dec The product line is great. The mid-level sales staff were very helpful. However, the senior sales staff and the financial group were intentionally deceptive. For example, without any discussion, or my prior approval, they placed a Service Contract on my buyers contract. When I told them I did not want it, the Finance Manager then told me she would give me 6 years of contract and she assured me that my payments would not go up. However, when reading the sales contract provided on a disc, I indeed was charged the full amount for a Service Contract that I did not want. Prior to that event I had signed a document provided by the Head of New Car Sales. This document had all the numbers on it (except taxes, dealer prep and doc fees) that I agreed to. However, Finance attempted to use other numbers, i.e $16750. for my trade-in, as opposed to the $17000. on the previously mention document. I found the experience frustrating and deceptive. More
by RICKANDMICHELLE
Employees Worked With
Felipe Ortize, Kwanzi Watts, Brion Moore. 2 Finance employes; 1 employee and 1 Manager (names unknown).
October 18, 2018
Awesome ! Came in looking for my dream car , test drive one , ask all the questions I had and once you know it , drove out the lot with the 2018 Dodge Charger I Came in looking for my dream car , test drive one , ask all the questions I had and once you know it , drove out the lot with the 2018 Dodge Charger I seen . Great customer service , friendly environment . Shout out to Marq and McDaniel for being the best ! More
by ELHMADIRANIA
Employees Worked With
Marquis , McDaniel
October 18, 2018
Seamless service with a genuine smile This dealership is amazing. Heather, our service advisor is caring, compassionate and highly knowledgeable. I trust her to tell me what's needed then This dealership is amazing. Heather, our service advisor is caring, compassionate and highly knowledgeable. I trust her to tell me what's needed then take care of it. More
by asilbers
Employees Worked With
Heather
October 18, 2018
Happy in Jeep People in every department were attentive and responsive. I am extremely happy with this purchase. Nothing feels like a Jeep. Thank you for working wi People in every department were attentive and responsive. I am extremely happy with this purchase. Nothing feels like a Jeep. Thank you for working with us to get into the best vehicle possible! This was my second purchase from Rick Hendrick. When the day comes that I need another vehicle, I will be back. More
by KATMUSIC2019
Employees Worked With
Mark in Sales, Brandon in finance
October 17, 2018
Entire experience was wonderful Except for finance manager. He put me in a very uncomfortable position guilting me into a service plan I did not want. He pressured me for 20 minutes. Except for finance manager. He put me in a very uncomfortable position guilting me into a service plan I did not want. He pressured me for 20 minutes. This put my payment way over my comfort level and I told him that! Now I am dreading my car payment due to the added cost of a maintenance plan I did not want. More
by frankbinkley
Employees Worked With
Felipe
October 17, 2018
Great Experience The salesman Knecio and his managers were great to work with. I was able to get the vehicle I wanted. I would purchase another vehicle from Rick Hen The salesman Knecio and his managers were great to work with. I was able to get the vehicle I wanted. I would purchase another vehicle from Rick Hendrick Chrysler Dodge Jeep RAM. More
by FRYE40
Employees Worked With
RICHARD PANNONE
