Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Except for the Finance Department, Good Experience. The product line is great. The mid-level sales staff were very helpful. However, the senior sales staff and the financial group were intentionally dec The product line is great. The mid-level sales staff were very helpful. However, the senior sales staff and the financial group were intentionally deceptive. For example, without any discussion, or my prior approval, they placed a Service Contract on my buyers contract. When I told them I did not want it, the Finance Manager then told me she would give me 6 years of contract and she assured me that my payments would not go up. However, when reading the sales contract provided on a disc, I indeed was charged the full amount for a Service Contract that I did not want. Prior to that event I had signed a document provided by the Head of New Car Sales. This document had all the numbers on it (except taxes, dealer prep and doc fees) that I agreed to. However, Finance attempted to use other numbers, i.e $16750. for my trade-in, as opposed to the $17000. on the previously mention document. I found the experience frustrating and deceptive. More

Awesome ! Came in looking for my dream car , test drive one , ask all the questions I had and once you know it , drove out the lot with the 2018 Dodge Charger I Came in looking for my dream car , test drive one , ask all the questions I had and once you know it , drove out the lot with the 2018 Dodge Charger I seen . Great customer service , friendly environment . Shout out to Marq and McDaniel for being the best ! More

Seamless service with a genuine smile This dealership is amazing. Heather, our service advisor is caring, compassionate and highly knowledgeable. I trust her to tell me what's needed then This dealership is amazing. Heather, our service advisor is caring, compassionate and highly knowledgeable. I trust her to tell me what's needed then take care of it. More

Happy in Jeep People in every department were attentive and responsive. I am extremely happy with this purchase. Nothing feels like a Jeep. Thank you for working wi People in every department were attentive and responsive. I am extremely happy with this purchase. Nothing feels like a Jeep. Thank you for working with us to get into the best vehicle possible! This was my second purchase from Rick Hendrick. When the day comes that I need another vehicle, I will be back. More

Entire experience was wonderful Except for finance manager. He put me in a very uncomfortable position guilting me into a service plan I did not want. He pressured me for 20 minutes. Except for finance manager. He put me in a very uncomfortable position guilting me into a service plan I did not want. He pressured me for 20 minutes. This put my payment way over my comfort level and I told him that! Now I am dreading my car payment due to the added cost of a maintenance plan I did not want. More

Great Experience The salesman Knecio and his managers were great to work with. I was able to get the vehicle I wanted. I would purchase another vehicle from Rick Hen The salesman Knecio and his managers were great to work with. I was able to get the vehicle I wanted. I would purchase another vehicle from Rick Hendrick Chrysler Dodge Jeep RAM. More

Had a great alignment Super great service fast service in and out in under the estimated time I was quoted plus the tech even asked me to drive my vehicle to double check w Super great service fast service in and out in under the estimated time I was quoted plus the tech even asked me to drive my vehicle to double check with me to make sure it was driving the way I expected my vehicle to drive. More

Pleasant Experienced staff. No gimmicks. I would refer anyone in the market for a car to visit. This is the 2nd vehicle I have purchased from them. Experienced staff. No gimmicks. I would refer anyone in the market for a car to visit. This is the 2nd vehicle I have purchased from them. More

Great customer service They took really good care of me they made sure I got the car I wanted and it did not take all day customer service was great They took really good care of me they made sure I got the car I wanted and it did not take all day customer service was great More