Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Great ending to a not so great start! I’m a new customer to your service center. I scheduled a appointment but when I arrived I was told my car would be service a hour and half later. I ex I’m a new customer to your service center. I scheduled a appointment but when I arrived I was told my car would be service a hour and half later. I explained to the young lady that helped me that was not going to work for me seeing that I scheduled my appointment at the set time so I can get in and out. After all I was coming in for a oil change. I found her response to be quite rude based on her telling me there were 5 other cars that got there before me, what do I expect. For a brief moment we went back and forth about having a scheduled appointment time. I advised I was I leaving because I didn’t have the time to wait. She told me to hold on cane back and confirmed my car was going to be service now. When I saw the guy that was taking my car in was ALi from another dealership I had been to in the past I was SO EXCITED. Ali provide the best customer service. He make sure he explain in detail what is needed and what was done. I trust what ever he tell me my car need it truly need it. I’m so happy he’s working at this location and because of Ali I will definitely return for future service needs and if I decide to buy another dodge or Jeep I will buy with you guys. Great customer service is a must for me to do business with someone. I work to hard for my money to patronize a business that can’t provide great service. What one can’t or won’t do someone else will. Would’ve given 5 stars if my experience started off great thanks to Ali I’ll be back. More

Awesome experience. I went into the dealership with little to no expectations and walked away with a brand new car. Great team of people at Rick Hendrick in Duluth. I went into the dealership with little to no expectations and walked away with a brand new car. Great team of people at Rick Hendrick in Duluth. More

2018 Jeep Compass I arrive at the dealership and was introduced to Felipe Ortiz who was very knowledgeable on the vehicle and it features that I was interested in. Fel I arrive at the dealership and was introduced to Felipe Ortiz who was very knowledgeable on the vehicle and it features that I was interested in. Felipe Ortiz and the finance team work really hard to get me a deal that I was comfortable with. Felipe Ortiz Has also stayed in contact with me on how to make sure that everything was still going great with the vehicle. More

Oil change The staff here r very courteous n helpful.I will b back for service again.I recommend dealership to my friends that own Jeeps.Thanks for taking good c The staff here r very courteous n helpful.I will b back for service again.I recommend dealership to my friends that own Jeeps.Thanks for taking good care of my Jeep! More

Confusing New car had 60 mikes on it - not disclosed to me! No returned phone calls, kept getting offered cars I didn’t want despite stating color choice. Mi New car had 60 mikes on it - not disclosed to me! No returned phone calls, kept getting offered cars I didn’t want despite stating color choice. Misleading pricing on website. However, Friendly enthusiastic staff, warm atmosphere. More

Good customer service Service was good and in great customer service standards , I would tell people about this dealership and this location for customer service and sales Service was good and in great customer service standards , I would tell people about this dealership and this location for customer service and sales always welcome More

Great Fast Service Had to get vehicle serviced for factory recall airbag. Made an appointment and when arrived, I had another appointment that morning and requested if Had to get vehicle serviced for factory recall airbag. Made an appointment and when arrived, I had another appointment that morning and requested if they could help me out quickly. Service manager prioritized my vehicle and they finished in less than an hour. Many thanks! More

The best car buying experience ever The staff were very kind and understanding. They weren't pushy or demanding they gave me time to make up my mind with absolutely no pressure at all. T The staff were very kind and understanding. They weren't pushy or demanding they gave me time to make up my mind with absolutely no pressure at all. They treated me and my family like family the manager even held my baby. Great service I hope they continue it More

The best in North Georgia This dealership gave me the best deal! They were great to work with. They worked fast. This was one of the best experiences I’ve ever had. Highly reco This dealership gave me the best deal! They were great to work with. They worked fast. This was one of the best experiences I’ve ever had. Highly recommended. More