Rick Hendrick Chrysler Dodge Jeep RAM Duluth
Duluth, GA
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Service Review Set appointment time. Promptly serviced, Shuttled me back to my office. Service work was done promptly and time estimated for completion was met / ex Set appointment time. Promptly serviced, Shuttled me back to my office. Service work was done promptly and time estimated for completion was met / exceeded. Very pleased More
Car sold to me is worthless Purchased a brand new challenger and after 4 hours of owning the car the radio quit working, took it to the dealer and after looking at it said it was Purchased a brand new challenger and after 4 hours of owning the car the radio quit working, took it to the dealer and after looking at it said it was fixed and the very next day the radio quit working again so here it is a week into owning a brand new car and I can’t even enjoy it because it’s at the dealership still More
Highly recommended!! Marquell is the best salesman I’ve ever seen!! If I want to buy another Jeep for my next vehicle, he is the one I would call. Really appreciate it!! Marquell is the best salesman I’ve ever seen!! If I want to buy another Jeep for my next vehicle, he is the one I would call. Really appreciate it!! More
Horrible I would rather eat a bowl of romaine lettuce for every meal of the day for the rest of my life than have to visit this dealership ever again. I would rather eat a bowl of romaine lettuce for every meal of the day for the rest of my life than have to visit this dealership ever again. More
Service You can trust I have an experienced professional team working on my vehicles. I always get quality service at a reasonable price. Dealerships are expensive but they I have an experienced professional team working on my vehicles. I always get quality service at a reasonable price. Dealerships are expensive but they know the vehicles they work on. More
Excellent customer service! Worked very hard to ear my business on a new car sale including locating the car and making my wife happy, which is usually difficult! Worked very hard to ear my business on a new car sale including locating the car and making my wife happy, which is usually difficult! More
Great experience Heather was very understanding of my situation. All the employees made sure i was taken care of when i entered the service shop. Employees were freidn Heather was very understanding of my situation. All the employees made sure i was taken care of when i entered the service shop. Employees were freidnly as well. More
Transmission Replacement I first took my Jeep Liberty to Landmark Dodge for evaluation and repair. My Jeep’s transmission was slipping especially when starting on a hill/incl I first took my Jeep Liberty to Landmark Dodge for evaluation and repair. My Jeep’s transmission was slipping especially when starting on a hill/incline. They were unable to replicate the issue. Additionally, they fixed my defroster under my extended warranty and did a oil change. While fixing the defroster the boot around my shifter apparently came loose and/or the zipper broke. Their mechanic said it was already done but it was not broken when I turned the car in for repair. The inside of the vehicle was filthy from the Defroster fan repair. The transmission continued to slip. After my poor ratings on the Chrysler survey the Service Manager called me and I explained the two issues and he did not offer to bring the vehicle back in to their shop. My Extended Warranty was about to expire and I really wanted to determine if there was a issue with the Transmission so I took the Jeep to Hendrick Dodge in Duluth a couple weeks later. Heather is my service advisor and she was able to have a mechanic ride with me. We were able to replicate the transmission problem. Additionally, he identified that I had issues with my front and rear stabilizer bars. They also found that the water pump was leaking. Heather was able to get all of these repair parts and labor completed under my Extended Warranty. The final cost to my warranty was just under $5000. I also had some additional preventive maintenance completed for $1300. Heather also was covered my rental car cost that was over and above what the Extended Warranty covered. Needless to say I am very happy with the service I received from Hendrick Dodge compared to Landmark Dodge. Heather did a fabulous job and my jeep is running great. I will continue to use Hendrick for any additional work I need completed while in the Atlanta area. More
Pretty disappointing survive. I’m pretty disappointed at EVERYTHING. Their behavior was rude. They also didn’t even reply my question. They seemed arrogant even though I’m a custom I’m pretty disappointed at EVERYTHING. Their behavior was rude. They also didn’t even reply my question. They seemed arrogant even though I’m a customer. More
Excellent customer service The service agent Denise went above and beyond my expectations of great service. She looked up my vehicle and took great care in servicing it and taki The service agent Denise went above and beyond my expectations of great service. She looked up my vehicle and took great care in servicing it and taking care of the recalls it had. Great job! More