Rick Hendrick Chrysler Dodge Jeep RAM Duluth

Satisfied first time customer I had purchased my vehicle at another dealer who was no longer a Jeep dealer. Upon my first phone call with Rick Hendrick, I was a bit hesitant afte I had purchased my vehicle at another dealer who was no longer a Jeep dealer. Upon my first phone call with Rick Hendrick, I was a bit hesitant after being to it would be over a week for an appointment. I arrived at the appointed hour, was met by an extremely helpful and seemingly accomplished service manager (Heather) who gave me immediate attention. I was told that the service might be completed that very day but, in reality, might be the following day. I was called after about 4.5 hours and told my vehicle was ready for pick up. I was shocked. I was also given some information on a free inspection of my vehicle and some areas that I would want to pay attention to in the near future. There was absolutely no pressure to have immediate repairs and the service person (Darrell) was super helpful and completely honest. I went to pick up the vehicle and was delighted with the results. More

They are honest I love evertthing About this dealership they are like a well oiled machine.. I trust them and that counts for a lot as they do what they say... There I love evertthing About this dealership they are like a well oiled machine.. I trust them and that counts for a lot as they do what they say... There are no bad apples they are all great.. The service department is one of the best I’ve been in and I was very impressed.. I didn’t get names because I didn’t feel the need to they were just all good To deal with.. More

Overpriced The customer service was good. However, the price for the job was 2x as much as multiple other garages. I took my business elsewhere. Since there was The customer service was good. However, the price for the job was 2x as much as multiple other garages. I took my business elsewhere. Since there was such a gap in pricing, I will not be back. More

First class service The service staff especially Heather are amazing!! Heather is always friendly, helpful and trustworthy. She is attentive and communicates exactly wh The service staff especially Heather are amazing!! Heather is always friendly, helpful and trustworthy. She is attentive and communicates exactly what is happening every step of the way! Thanks for all you do Heather!!! More

Absolutely awesome experience My experience was awesome. Kneico was easy to work with. He listened to what I said and located the perfect vehicle to fit what I wanted as well as my My experience was awesome. Kneico was easy to work with. He listened to what I said and located the perfect vehicle to fit what I wanted as well as my budget. More

Smooth recall service The service entrance was well marked and easily accessible. I was taken in on time for my appointment. However, my appointment was made and the part The service entrance was well marked and easily accessible. I was taken in on time for my appointment. However, my appointment was made and the part was not available to install on the day of my appointment so arrangements were made to make an easy pickup of my vehicle the next day. inconvenient for me for sure More

Excellent service on time as promised,happy with everything that was done.😀will go back next time for service and next time im looking for a new car. on time as promised,happy with everything that was done.😀will go back next time for service and next time im looking for a new car. More

Thought I had a perfect car! Noticed Jeep had body damage on it when I got back home on Monday. Passenger side back door has damage not noticed or pointed out by Hendricks. Now Noticed Jeep had body damage on it when I got back home on Monday. Passenger side back door has damage not noticed or pointed out by Hendricks. Now believe I paid too much. Also promised a full tank of gas that I did not get. I Noticed that all people at dealership were my best friend Friday during the purchase. Monday I felt a cold shoulder picking up the car which I spent over 23k for and paid cash. I was very disappointed overall. More

Rear end replacement Lance was awesome called me nearly everyday to give me an update on my truck the workmanship was great I can’t complain I’m thankful for the way it tu Lance was awesome called me nearly everyday to give me an update on my truck the workmanship was great I can’t complain I’m thankful for the way it turned out thanks again lance your the man More

Will Perry did a great job and I have recommended 6 people to him. Anything I needed to know he inform me and made sure he got back right with me. did a great job and I have recommended 6 people to him. Anything I needed to know he inform me and made sure he got back right with me. More